Compare Kore.AI and LiveChat 
At a Glance
Market Segments
Enterprise (43.5% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 100 Visitors Per Month
Kore.AI
Star Rating
(468)4.6 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AILiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and features like canned responses and engagement tools that streamline support tasks. Users appreciate how these functionalities help improve response times and convert leads effectively.
- Users say Kore.AI stands out for its powerful bot-building capabilities, particularly its low-code feature that allows for quick adjustments without needing to rewrite scripts. This flexibility is highlighted as a significant time-saver, making it easier for teams to manage complex workflows.
- Reviewers mention that LiveChat's implementation process is notably quick and user-friendly, with an onboarding wizard that simplifies setup. This ease of use is a common theme in recent feedback, making it a favorable choice for small businesses looking to get started quickly.
- According to verified reviews, Kore.AI is recognized for its strong support and collaborative environment, with users noting that the team is helpful and responsive. This level of support is crucial for enterprises that require reliable assistance during implementation and ongoing use.
- G2 reviewers highlight that while LiveChat has a robust set of features for small businesses, it may not fully meet the needs of larger enterprises looking for advanced automation and integration capabilities, which Kore.AI provides with its customizable workflows and dialog management.
- Users report that both platforms have their strengths, but LiveChat's focus on real-time interaction and analytics makes it particularly effective for customer support teams aiming to drive revenue, while Kore.AI's flexibility and automation features cater well to organizations needing scalable solutions.
Pricing
Entry-Level Pricing
Kore.AI
No pricing availableLiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Kore.AI
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.0
327
9.1
701
Ease of Use
9.1
329
9.3
700
Ease of Setup
9.0
219
9.0
280
Ease of Admin
8.9
190
9.1
271
Quality of Support
8.8
318
9.1
649
Has the product been a good partner in doing business?
9.0
178
9.1
263
Product Direction (% positive)
9.7
320
8.3
694
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
9.2
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
Agentic AI - Enterprise Search Software
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Search Queries
9.0
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
AI powered search - Enterprise Search Software
9.3
5
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
Functionality
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
Compatibility - Enterprise Search Software
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Functionality - Enterprise Search Software
9.3
5
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
Search Queries - Enterprise Search Software
9.3
5
Not enough data
9.3
5
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Responses
9.0
197
Not enough data
9.0
185
Not enough data
9.2
201
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.7
50
Not enough data
8.5
50
Not enough data
8.8
49
Not enough data
8.9
49
Not enough data
Platform
9.1
200
Not enough data
9.0
198
Not enough data
8.9
185
Not enough data
Autonomy - AI Agents
8.1
49
Not enough data
8.4
49
Not enough data
8.7
49
Not enough data
8.5
51
Not enough data
Generative AI
8.9
136
Not enough data
8.9
135
Not enough data
Responses
8.8
250
Not enough data
8.8
245
Not enough data
8.8
230
Not enough data
8.8
240
Not enough data
8.7
221
Not enough data
Platform
8.9
236
Not enough data
8.9
244
Not enough data
8.7
236
Not enough data
8.8
246
Not enough data
8.6
229
Not enough data
8.8
235
Not enough data
8.8
234
Not enough data
Generative AI
9.0
161
Not enough data
9.0
159
Not enough data
Conversational Platform
8.9
160
Not enough data
8.9
160
Not enough data
8.9
159
Not enough data
8.9
159
Not enough data
Support Automation
8.9
157
Not enough data
8.9
155
Not enough data
8.9
160
Not enough data
8.9
157
Not enough data
Generative AI
8.9
117
Not enough data
8.9
115
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
Not enough data
9.2
327
|
Verified
Not enough data
8.9
326
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
Not enough data
8.4
281
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
8.6
253
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
7.7
20
Not enough data
Speech Synthesis - AI Voice Assistants
7.7
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Security and privacy - AI Voice Assistants
8.3
18
Not enough data
Compatibility - AI Voice Assistants
8.7
19
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
8.8
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
Performance Optimization & Analytics - AI Orchestration
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
Governance & Compliance Controls - AI Orchestration
8.7
10
Not enough data
8.5
10
Not enough data
8.9
11
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kore.AI and LiveChat are categorized as Conversational Support and Chatbots
Unique Categories
Kore.AI is categorized as AI Voice Assistants, AI Agents For Business Operations, Enterprise Search Software, AI Orchestration, and Conversational Interface Agents
LiveChat is categorized as Live Chat, Help Desk, Conversational Marketing, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.2%
Computer Software
19.6%
Banking
10.5%
Consulting
3.8%
Computer & Network Security
3.0%
Other
34.9%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Kore.AI has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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