Compare Kommunicate and Kustomer 
At a Glance
Market Segments
Small-Business (81.8% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
Starting at $40.00 1 User seat Per Month
Starting at $89.00 1 User Per Month
Kommunicate
Star Rating
(24)4.8 out of 5
Market Segments
Small-Business (81.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 1 User seat Per Month
Browse all 2 pricing plansKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in providing a user-friendly experience, with many users appreciating the centralized view of customer information. One user highlighted, "It’s easy to use, and I love having all customer information centralized in one view," which speaks to its effectiveness in streamlining daily operations.
- Users say that Kommunicate stands out for its affordability and extensive automation features. Reviewers have noted that it offers a "wide range of automations" at a reasonable price, making it an attractive option for small businesses looking to enhance their customer support without breaking the bank.
- According to verified reviews, Kustomer's implementation process is praised for its ease, with users mentioning a "very user-friendly interface that ensures ease of implementation." This suggests that businesses can quickly get up and running, which is crucial for maintaining productivity.
- Reviewers mention that Kommunicate's support team is highly responsive and helpful, with one user stating, "The Staff are really easy to talk to, and will do their best to help you if you need changes to be made." This level of support can be a significant advantage for businesses that require ongoing assistance.
- Users report that Kustomer has strong integration capabilities, particularly with platforms like Shopify, which enhances its usability for e-commerce businesses. One user noted, "It was implemented easily with our other applications," indicating that it can seamlessly fit into existing workflows.
- G2 reviewers highlight that Kommunicate's chatbot functionality is intuitive once understood, making it a valuable tool for automating customer interactions. A user mentioned, "The chatbot is quite easy to make once you understand how it works," which suggests that the learning curve is manageable for teams looking to leverage automation.
Pricing
Entry-Level Pricing
Kommunicate
Starter
Starting at $40.00
1 User seat Per Month
For startups getting started with AI-driven automation
- AI Agents for Support, WhatsApp automation
- Latest LLM Models
- Deploy AI agents for support on website and mobile apps
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Kommunicate
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
9.3
17
8.9
387
Ease of Use
9.2
17
8.8
402
Ease of Setup
9.0
10
8.6
212
Ease of Admin
9.5
10
8.1
152
Quality of Support
9.5
18
9.0
369
Has the product been a good partner in doing business?
9.5
11
8.8
148
Product Direction (% positive)
8.6
17
8.8
377
Features by Category
Ticket and Case Management
Not enough data
9.2
184
|
Verified
Not enough data
9.1
188
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
163
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
9.2
182
|
Verified
Not enough data
9.1
183
|
Verified
Generative AI
Not enough data
7.9
49
Not enough data
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
Not enough data
8.9
165
|
Verified
Not enough data
9.3
190
|
Verified
Not enough data
9.1
165
|
Verified
Not enough data
8.5
163
|
Verified
Not enough data
8.7
152
Platform
Not enough data
8.0
82
Not enough data
8.7
169
|
Verified
Not enough data
9.2
124
|
Verified
Not enough data
8.9
120
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.5
156
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
7.8
6
Not enough data
8.1
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Communication
Not enough data
8.9
156
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Internal Use
Not enough data
8.7
169
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Generative AI
Not enough data
8.3
33
Self-Service Experience
Not enough data
8.9
89
Not enough data
8.7
86
Not enough data
8.6
67
Not enough data
8.3
50
Not enough data
8.6
54
Self-Service Platform
Not enough data
9.0
58
Not enough data
8.9
58
Not enough data
8.5
52
Not enough data
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kommunicate and Kustomer are categorized as AI Customer Support Agents
Unique Categories
Kommunicate is categorized as Other Customer Service and Bot Platforms
Kustomer is categorized as AI Agent Builders, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Kommunicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
18.2%
Internet
13.6%
Computer Software
13.6%
Information Technology and Services
9.1%
Education Management
9.1%
Other
36.4%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
What does Kommunicate do?
1 Comment
Official Response from Kommunicate
Kommunicate helps businesses automate their customer support with conversational AI chatbots that require zero coding skills to deploy.
You can learn more...Read more
How does Dialogflow integrate with Kommunicate?
1 Comment
Official Response from Kommunicate
Hello
Kommunicate provides a codeless integration with Dialogflow. You can easily integrate your Dialogflow agent from the bot section in Kommunicate's...Read more
How do I deploy Dialogflow chatbot on my website?
1 Comment
Official Response from Kommunicate
Hello
Kommunicate provides a codeless integration with Dialogflow. You can easily integrate your Dialogflow agent from the bot section in Kommunicate's...Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
