# Kommunicate vs Kustomer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kustomer excels in its user interface, making it easy to navigate and find user accounts. Users appreciate the platform's ability to create different teams for ticket assignment, which enhances workflow efficiency.
- **Users say** that Kommunicate stands out for its intuitive chatbot configuration, allowing users to manage high volumes of inquiries without complex coding. This feature is particularly beneficial for organizations with a global audience, as highlighted by users managing inquiries across 193 countries.
- **Reviewers mention** that Kustomer's knowledge base is a valuable resource, helping users effectively navigate their support needs. The platform's simplified setup process has also received positive feedback, indicating a smooth onboarding experience for new users.
- **According to verified reviews** , Kommunicate's customer support is highly praised, with users noting that the staff are approachable and willing to assist with any necessary changes. This level of support contributes to a positive user experience.
- **G2 reviewers highlight** that while Kustomer has a solid overall satisfaction score, it faces challenges in meeting specific workflow needs for some users, which can lead to configuration difficulties. This contrasts with Kommunicate, which is noted for its wide range of automations that cater to various business requirements.
- **Users report** that Kustomer's pricing model may be less transparent, as it requires potential customers to contact them for details, whereas Kommunicate offers a clear starting price, making it more accessible for small businesses looking for budget-friendly options.



| | Kommunicate | Kustomer | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 24 | 555 | 
| **Largest Market Segment** | Small-Business (81.8% of reviews) | Mid-Market (66.1% of reviews) | 
| **Entry Level Price** | Starting at $40.00 1 User seat Per Month | Contact Us | 

---
## Top Pros & Cons

### Kommunicate

Pros:
- 24/7 Support (2 reviews)
- Automation (2 reviews)

Cons:
- Bug Issues (1 reviews)
- Learning Curve (1 reviews)

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

---
## Ratings Comparison
| Rating | Kommunicate | Kustomer | 
|---|---|---|
  | **Meets Requirements** | 9.3 (17 reviews) | 8.9 (409 reviews) | 
  | **Ease of Use** | 9.2 (17 reviews) | 8.8 (424 reviews) | 
  | **Ease of Setup** | 9.0 (10 reviews) | 8.7 (234 reviews) | 
  | **Ease of Admin** | 9.5 (10 reviews) | 8.2 (154 reviews) | 
  | **Quality of Support** | 9.5 (18 reviews) | 9.0 (390 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (11 reviews) | 8.8 (150 reviews) | 
  | **Product Direction (% positive)** | 8.6 (17 reviews) | 8.8 (395 reviews) | 

---
## Pricing

### Kommunicate

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $40.00 1 User seat Per Month

Description: For startups getting started with AI-driven automation

Key Features:
- AI Agents for Support, WhatsApp automation
- Latest LLM Models
- Deploy AI agents for support on website and mobile apps

[Browse all 2 editions](https://www.g2.com/products/kommunicate/pricing)

#### Free Trial

Yes

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | 8.7/10 | 295 |

#### Ticket and Case Management

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.1 (193 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.9 (197 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.9 (188 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.9 (165 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.9 (182 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.2 (183 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.2 (186 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (53 reviews) | 
| **AI Text Summarization** | Not enough data | 8.4 (51 reviews) | 

#### Agentic AI - Help Desk

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (43 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (43 reviews) | 

#### Communication Channels

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (196 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.1 (168 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.5 (166 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.7 (155 reviews) | 

#### Platform

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.0 (83 reviews) | 
| **Customization ** | Not enough data | 8.8 (173 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (124 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.0 (129 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.4 (164 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.5 (159 reviews) ✓ Verified | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Responses

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | 8.9/10 | 226 |

#### Conversational Platform

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Personalization** | Not enough data | 9.0 (187 reviews) | 
| **Omnichannel** | Not enough data | 9.1 (180 reviews) | 
| **Contextual Engagement** | Not enough data | 9.1 (166 reviews) | 
| **Proactive Engagement** | Not enough data | 8.9 (87 reviews) | 

#### Support Automation

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 9.0 (162 reviews) | 
| **Seamless Escalation** | Not enough data | 9.0 (177 reviews) | 
| **Transcripts** | Not enough data | 9.3 (157 reviews) | 
| **Self-Serve Support** | Not enough data | 8.6 (89 reviews) | 

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (54 reviews) | 
| **AI Text Summarization** | Not enough data | 8.4 (54 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | 8.0/10 | 7 |
| **Kustomer** | N/A | N/A |

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.8 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (6 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | 8.4/10 | 254 |

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (43 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (43 reviews) | 
| **AI Text-to-Speech** | Not enough data | 6.9 (42 reviews) | 

#### Communication

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.9 (156 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (175 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.0 (145 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.8 (134 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.1 (84 reviews) | 

####  Internal Use

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (173 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.1 (153 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.2 (90 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (152 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.0 (157 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.0 (174 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | 8.5/10 | 108 |

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (33 reviews) | 

#### Self-Service Experience

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (90 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (86 reviews) | 
| **Community Forums** | Not enough data | 8.6 (67 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (50 reviews) | 
| **Personalization** | Not enough data | 8.6 (54 reviews) | 

#### Self-Service Platform

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Branding** | Not enough data | 9.0 (58 reviews) | 
| **Automation** | Not enough data | 8.9 (59 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.5 (53 reviews) | 
| **Integrations** | Not enough data | 9.0 (57 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (20 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (20 reviews) | 
| **Decision Making** | Not enough data | 8.3 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | 9.0/10 | 53 |

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (24 reviews) | 

#### Process

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Mentions** | Not enough data | 8.8 (40 reviews) | 
| **Tickets** | Not enough data | 9.2 (45 reviews) | 
| **Macros** | Not enough data | 9.5 (47 reviews) | 

#### Channels

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Email** | Not enough data | 9.6 (46 reviews) | 
| **Social** | Not enough data | 9.1 (43 reviews) | 
| **Live Chat** | Not enough data | 9.3 (43 reviews) | 
| **Phone** | Not enough data | 9.1 (42 reviews) | 
| **Text** | Not enough data | 9.3 (42 reviews) | 

#### Insight

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Surveys** | Not enough data | 9.1 (43 reviews) | 
| **Reporting** | Not enough data | 8.7 (46 reviews) | 
| **Visitor Activity** | Not enough data | 8.4 (40 reviews) | 
| **Help Desk** | Not enough data | 8.7 (43 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | 8.3/10 | 38 |

#### Generative AI

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (36 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (36 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | 8.4/10 | 10 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (8 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.7 (8 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (8 reviews) | 
| **Multilingual Support** | Not enough data | 7.9 (7 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.1 (7 reviews) | 
| **Feedback Collection** | Not enough data | 8.1 (7 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (8 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (9 reviews) | 

#### Automation

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.8 (8 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (8 reviews) | 
| **Document Processing** | Not enough data | 8.8 (7 reviews) | 

#### Autonomy

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.8 (7 reviews) | 
| **Adaptive Responses** | Not enough data | 9.2 (8 reviews) | 
| **Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (8 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kommunicate** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kommunicate | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Kommunicate (2):** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service), [Bot Platforms](https://www.g2.com/categories/bot-platforms)

**Unique to Kustomer (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Kommunicate | Kustomer | 
|---|---|---|
| **Small-Business** | 81.8% | 21.2% | 
| **Mid-Market** | 9.1% | 66.1% | 
| **Enterprise** | 9.1% | 12.7% | 

### By Industry

#### Kommunicate

- **Marketing and Advertising:** 18.2%
- **Internet:** 13.6%
- **Computer Software:** 13.6%
- **Information Technology and Services:** 9.1%
- **Education Management:** 9.1%
- **Telecommunications:** 4.5%
- **Media Production:** 4.5%
- **Industrial Automation:** 4.5%
- **Hospital & Health Care:** 4.5%
- **Higher Education:** 4.5%
- **Other:** 13.6%

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

---
## Alternatives

### Alternatives to Kommunicate

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15355 reviews)

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews)

---
## Top Discussions

### Kommunicate

- Title: [How do I deploy Dialogflow chatbot on my website?](https://www.g2.com/discussions/how-do-i-deploy-dialogflow-chatbot-on-my-website) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello

Kommunicate provides a codeless integration with Dialogflow. You can easily integrate your Dialogflow agent from the bot section in Kommunicate's..."
- Title: [How does Dialogflow integrate with Kommunicate?](https://www.g2.com/discussions/how-does-dialogflow-integrate-with-kommunicate) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello

Kommunicate provides a codeless integration with Dialogflow. You can easily integrate your Dialogflow agent from the bot section in Kommunicate's..."
- Title: [What does Kommunicate do?](https://www.g2.com/discussions/what-does-kommunicate-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kommunicate helps businesses automate their customer support with conversational AI chatbots that require zero coding skills to deploy.

You can learn more..."

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommunicate-vs-kustomer)