# Kommo vs Vtiger All-In-One CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Vtiger All-In-One CRM excels in providing a comprehensive platform that integrates CRM, help desk, marketing automation, project management, and communication tools. Users appreciate the convenience of having all these functionalities in one ecosystem, eliminating the need for multiple disconnected tools. - **Users say** that Kommo stands out for its intuitive lead and customer conversation management. The visual pipeline feature is particularly praised for making it easy to track opportunities, which enhances the overall user experience and simplifies daily tasks. - **According to verified reviews** , Vtiger's ease of use is highlighted, with many users finding it simple to integrate and navigate. This user-friendly approach is a significant advantage for small businesses looking for a straightforward CRM solution. - **Reviewers mention** that while Kommo has a strong commitment to continuous improvement and feature updates, some users feel that it lacks the depth of features found in Vtiger, particularly in areas like quote and order management, where Vtiger received higher satisfaction ratings. - **G2 reviewers indicate** that Vtiger's robust reporting capabilities are a key strength, allowing users to generate insightful reports that help in strategizing client interactions. This feature is particularly beneficial for businesses that rely heavily on data-driven decision-making. - **Users highlight** that while both platforms offer solid support, Vtiger's quality of support is rated slightly higher, with users appreciating the responsiveness and helpfulness of the support team, which can be crucial for small businesses needing quick assistance. | | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | | **Total Reviews** | 61 | 415 | | **Largest Market Segment** | Small-Business (81.6% of reviews) | Small-Business (67.3% of reviews) | | **Entry Level Price** | $15.00 | $12.00 1 User Per Month | --- ## Top Pros & Cons ### Kommo Pros: - Integration (4 reviews) - Ease of Use (3 reviews) Cons: - Expertise Required (2 reviews) - Integration Issues (2 reviews) ### Vtiger All-In-One CRM Pros: - Affordable (1 reviews) - Call Management (1 reviews) Cons: - Missing Features (2 reviews) - Bugs (1 reviews) --- ## Ratings Comparison | Rating | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Meets Requirements** | 8.4 (40 reviews) | 8.6 (360 reviews) | | **Ease of Use** | 8.3 (42 reviews) | 8.2 (361 reviews) | | **Ease of Setup** | 7.9 (29 reviews) | 7.9 (216 reviews) | | **Ease of Admin** | 8.9 (19 reviews) | 8.2 (213 reviews) | | **Quality of Support** | 8.3 (39 reviews) | 8.6 (345 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (19 reviews) | 8.6 (205 reviews) | | **Product Direction (% positive)** | 8.5 (40 reviews) | 8.9 (347 reviews) | --- ## Pricing ### Kommo #### Entry-Level Pricing Plan: Basic Price: $15.00 Description: Designed to boost the effectiveness of small sales teams Key Features: - Lead & Contact Management - Custom sales pipeline(s) - Lists & product catalogs [Browse all 3 editions](https://www.g2.com/products/kommo/pricing) #### Free Trial Yes ### Vtiger All-In-One CRM #### Entry-Level Pricing Plan: ONE GROWTH Price: $12.00 1 User Per Month Description: A CRM for small and medium-sized businesses. Key Features: - Lead and Contact Management - Salesforce Automation - Multiple pipelines - Internal Collaboration [Browse all 3 editions](https://www.g2.com/products/vtiger-all-in-one-crm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Kommo** | 7.6/10 | 42 | | **Vtiger All-In-One CRM** | 7.9/10 | 213 | #### Sales Force Automation | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Contact & Account Management** | 8.6 (29 reviews) ✓ Verified | 8.7 (183 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.5 (34 reviews) ✓ Verified | 8.1 (169 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (32 reviews) ✓ Verified | 7.9 (172 reviews) ✓ Verified | | **Territory & Quota Management** | 7.5 (22 reviews) | 7.3 (37 reviews) | | **Desktop Integration** | 8.2 (27 reviews) ✓ Verified | 7.8 (136 reviews) ✓ Verified | | **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 7.8 (146 reviews) ✓ Verified | | **Quote & Order Management** | 6.6 (21 reviews) | 8.2 (144 reviews) ✓ Verified | | **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 8.2 (133 reviews) ✓ Verified | #### Marketing Automation | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Email Marketing** | 8.1 (22 reviews) ✓ Verified | 7.8 (138 reviews) ✓ Verified | | **Campaign Management** | 7.9 (21 reviews) | 7.7 (133 reviews) ✓ Verified | | **Lead Management** | 9.0 (32 reviews) ✓ Verified | 8.4 (161 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 7.7 (98 reviews) ✓ Verified | #### Customer Support | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Case Management** | 7.5 (22 reviews) | 8.3 (129 reviews) ✓ Verified | | **Customer Support Portal** | 7.4 (21 reviews) | 8.1 (113 reviews) ✓ Verified | | **Knowledge Base** | 6.9 (18 reviews) | 8.1 (124 reviews) ✓ Verified | | **Call Center Features** | 7.0 (16 reviews) | 8.1 (84 reviews) | | **Support Analytics** | 6.9 (18 reviews) | 8.1 (100 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Reporting** | 7.4 (26 reviews) ✓ Verified | 8.1 (175 reviews) ✓ Verified | | **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.0 (183 reviews) ✓ Verified | | **Forecasting** | 7.2 (20 reviews) ✓ Verified | 7.9 (127 reviews) ✓ Verified | #### Mobile & Social | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 7.4 (85 reviews) ✓ Verified | | **Social Network Integration** | 7.7 (20 reviews) ✓ Verified | 7.1 (80 reviews) ✓ Verified | | **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 6.8 (121 reviews) ✓ Verified | #### Platform | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Customization** | 7.8 (17 reviews) ✓ Verified | 8.5 (120 reviews) ✓ Verified | | **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 8.4 (118 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.7 (123 reviews) ✓ Verified | | **Internationalization** | 8.2 (11 reviews) ✓ Verified | 8.1 (80 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.8 (11 reviews) | 7.4 (26 reviews) ✓ Verified | | **Document & Content Mgmt.** | 6.8 (10 reviews) | 7.8 (103 reviews) ✓ Verified | | **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 8.5 (119 reviews) ✓ Verified | | **Output Document Generation** | 6.8 (10 reviews) | 7.9 (97 reviews) ✓ Verified | #### Integration | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 8.0 (112 reviews) ✓ Verified | | **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 7.6 (70 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 6.8 (73 reviews) ✓ Verified | #### Generative AI | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **AI Text Generation** | 6.9 (6 reviews) | 6.7 (6 reviews) | #### Agentic AI - CRM | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Autonomous Task Execution** | 8.3 (6 reviews) | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | 8.8 (8 reviews) | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Kommo** | N/A | N/A | | **Vtiger All-In-One CRM** | 8.3/10 | 80 | #### Ticket and Case Management | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.4 (44 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 8.0 (41 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.5 (49 reviews) ✓ Verified | | **Response Automation** | Not enough data | 8.5 (35 reviews) ✓ Verified | | **SLA Management** | Not enough data | 8.2 (28 reviews) ✓ Verified | | **Attachments/Screencasts** | Not enough data | 8.2 (33 reviews) | | **Ticket Collaboration** | Not enough data | 8.5 (36 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | 8.5 (42 reviews) ✓ Verified | #### Generative AI | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Customer Portal** | Not enough data | 7.8 (37 reviews) ✓ Verified | | **Email to Case** | Not enough data | 8.3 (42 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | 8.0 (34 reviews) | | **Social Integration** | Not enough data | 7.8 (31 reviews) ✓ Verified | | **Voice** | Not enough data | 8.3 (23 reviews) ✓ Verified | #### Platform | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Mobile User Support** | Not enough data | 7.3 (32 reviews) ✓ Verified | | **Customization ** | Not enough data | 8.4 (48 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.6 (49 reviews) ✓ Verified | | **Integration** | Not enough data | 7.9 (33 reviews) ✓ Verified | | **Reporting** | Not enough data | 8.3 (54 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.1 (58 reviews) ✓ Verified | ### Insurance CRM | Product | Score | Reviews | |---|---|---| | **Kommo** | N/A | N/A | | **Vtiger All-In-One CRM** | N/A | N/A | #### Relationship Management - Insurance CRM | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Renewal Management** | Not enough data | Not enough data | | **Client Communication Tools** | Not enough data | Not enough data | | **Lead Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Winbacks** | Not enough data | Not enough data | | **Communication History** | Not enough data | Not enough data | | **Activity Management** | Not enough data | Not enough data | | **Reputation Management** | Not enough data | Not enough data | #### Follow up Automation - Insurance CRM | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Automated Follow-Ups** | Not enough data | Not enough data | | **Marketing Campaigns** | Not enough data | Not enough data | #### Document Management - Insurance CRM | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Documentation handling** | Not enough data | Not enough data | #### Integrations & Reports - Insurance CRM | Feature | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Vtiger All-In-One CRM (2):** [Insurance CRM Software](https://www.g2.com/categories/insurance-crm), [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Kommo | Vtiger All-In-One CRM | |---|---|---| | **Small-Business** | 81.6% | 67.3% | | **Mid-Market** | 8.2% | 29.1% | | **Enterprise** | 10.2% | 3.6% | ### By Industry #### Kommo - **Marketing and Advertising:** 22.2% - **Information Technology and Services:** 13.3% - **Telecommunications:** 4.4% - **Retail:** 4.4% - **Music:** 4.4% - **Computer & Network Security:** 4.4% - **Internet:** 4.4% - **Computer Software:** 4.4% - **Education Management:** 4.4% - **Financial Services:** 4.4% - **Other:** 28.9% #### Vtiger All-In-One CRM - **Information Technology and Services:** 20.6% - **Computer Software:** 10.5% - **Marketing and Advertising:** 5.4% - **Telecommunications:** 4.4% - **Retail:** 2.8% - **Internet:** 2.6% - **Financial Services:** 2.3% - **Construction:** 2.1% - **Automotive:** 1.8% - **Electrical/Electronic Manufacturing:** 1.8% - **Other:** 45.8% --- ## Alternatives ### Alternatives to Kommo - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3089 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) ### Alternatives to Vtiger All-In-One CRM - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews) - [Apptivo](https://www.g2.com/products/apptivo/reviews) — 4.4/5 stars (223 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews) - [Spotler CRM](https://www.g2.com/products/spotler-crm/reviews) — 4.4/5 stars (147 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3089 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews) --- ## Top Discussions ### Kommo - Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..." ### Vtiger All-In-One CRM - Title: [Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?](https://www.g2.com/discussions/24997-is-there-any-development-ongoing-to-allow-prospecting-lists-to-be-imported-instead-of-just-created-via-filter) — 2 comments, 1 upvote > **Top comment:** "You can use the existing module called Contacts List. Leads/Contacts can be a part of multichannels filters, by having them filtered or tagged on various..." - Title: [Whats the best way to advertise this product to my boss so that our company can switch to vtiger](https://www.g2.com/discussions/13339-whats-the-best-way-to-advertise-this-product-to-my-boss-so-that-our-company-can-switch-to-vtiger) — 2 comments, 1 upvote > **Top comment:** "This is an all in one solution, you can provide quotes, purchase orders price list, invoice ect along with a complete CRM with email, forecasting, gmail..." - Title: [How do companies typically use PRODUCT?](https://www.g2.com/discussions/usage-185a3a44-b31c-4998-8a2b-0366b7e4618f) — 2 comments, 1 upvote > **Top comment:** "If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and..." - Title: [How can this crm be easily automated?](https://www.g2.com/discussions/50909-how-can-this-crm-be-easily-automated) — 1 comment, 1 upvote > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..." - Title: [What industries or companies use PRODUCT?](https://www.g2.com/discussions/industry-16c22955-3416-4732-949d-7c3c2d4cd626) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** " Vtiger is used by over 300,000 companies across all industries. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-vtiger-all-in-one-crm)