# Kommo vs SuiteCRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Kommo excels in user experience, with many praising its **intuitive interface** for managing leads and customer conversations. Users appreciate the **visual pipeline** that simplifies tracking opportunities, making it a favorite among small businesses. - **Users say** SuiteCRM offers a high degree of **customization** and control, which is particularly appealing for those who want to avoid vendor lock-in. Reviewers highlight its ability to organize various work activities effectively, making it suitable for professionals juggling multiple roles. - **According to verified reviews** , Kommo's implementation process is noted for being **quick and straightforward** , with users specifically mentioning the ease of onboarding. This is a significant advantage for small businesses looking to get up and running without extensive delays. - **Reviewers mention** that while SuiteCRM provides a robust set of features, its user interface can feel less modern compared to Kommo. However, users find that once they familiarize themselves with the layout, it becomes logical and functional, especially for customizable dashboards. - **G2 reviewers highlight** that Kommo's support quality is generally rated higher, with users appreciating the team's commitment to **constant improvement** and feature updates. This responsiveness can be crucial for businesses that rely on timely support. - **Users report** that SuiteCRM shines in areas like **flexibility** and **open-source control** , making it a strong choice for those who prioritize customization and adaptability in their CRM solutions. This flexibility allows users to tailor the software to their specific needs, which is a significant draw for many. | | Kommo | SuiteCRM | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | | **Total Reviews** | 61 | 103 | | **Largest Market Segment** | Small-Business (81.6% of reviews) | Small-Business (64.6% of reviews) | | **Entry Level Price** | $15.00 | No pricing available | --- ## Top Pros & Cons ### Kommo Pros: - Integration (4 reviews) - Ease of Use (3 reviews) Cons: - Expertise Required (2 reviews) - Integration Issues (2 reviews) ### SuiteCRM Pros: - Customizability (3 reviews) - Ease of Use (3 reviews) Cons: - Poor Design (3 reviews) - Integration Issues (2 reviews) --- ## Ratings Comparison | Rating | Kommo | SuiteCRM | |---|---|---| | **Meets Requirements** | 8.4 (40 reviews) | 8.6 (84 reviews) | | **Ease of Use** | 8.3 (42 reviews) | 7.9 (84 reviews) | | **Ease of Setup** | 7.9 (29 reviews) | 8.2 (43 reviews) | | **Ease of Admin** | 8.9 (19 reviews) | 8.1 (36 reviews) | | **Quality of Support** | 8.3 (39 reviews) | 7.9 (77 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (19 reviews) | 8.8 (35 reviews) | | **Product Direction (% positive)** | 8.5 (40 reviews) | 8.6 (81 reviews) | --- ## Pricing ### Kommo #### Entry-Level Pricing Plan: Basic Price: $15.00 Description: Designed to boost the effectiveness of small sales teams Key Features: - Lead & Contact Management - Custom sales pipeline(s) - Lists & product catalogs [Browse all 3 editions](https://www.g2.com/products/kommo/pricing) #### Free Trial Yes ### SuiteCRM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Kommo** | 7.6/10 | 42 | | **SuiteCRM** | 8.2/10 | 84 | #### Sales Force Automation | Feature | Kommo | SuiteCRM | |---|---|---| | **Contact & Account Management** | 8.6 (29 reviews) ✓ Verified | 9.0 (71 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.5 (34 reviews) ✓ Verified | 8.6 (66 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (32 reviews) ✓ Verified | 8.5 (69 reviews) ✓ Verified | | **Territory & Quota Management** | 7.5 (22 reviews) | 8.2 (58 reviews) ✓ Verified | | **Desktop Integration** | 8.2 (27 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | | **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 8.2 (60 reviews) ✓ Verified | | **Quote & Order Management** | 6.6 (21 reviews) | 8.4 (61 reviews) ✓ Verified | | **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | #### Marketing Automation | Feature | Kommo | SuiteCRM | |---|---|---| | **Email Marketing** | 8.1 (22 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | | **Campaign Management** | 7.9 (21 reviews) | 8.0 (57 reviews) ✓ Verified | | **Lead Management** | 9.0 (32 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | #### Customer Support | Feature | Kommo | SuiteCRM | |---|---|---| | **Case Management** | 7.5 (22 reviews) | 8.2 (57 reviews) ✓ Verified | | **Customer Support Portal** | 7.4 (21 reviews) | 8.0 (55 reviews) ✓ Verified | | **Knowledge Base** | 6.9 (18 reviews) | 7.8 (57 reviews) ✓ Verified | | **Call Center Features** | 7.0 (16 reviews) | 7.6 (53 reviews) ✓ Verified | | **Support Analytics** | 6.9 (18 reviews) | 8.0 (55 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Kommo | SuiteCRM | |---|---|---| | **Reporting** | 7.4 (26 reviews) ✓ Verified | 8.4 (65 reviews) ✓ Verified | | **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.4 (69 reviews) ✓ Verified | | **Forecasting** | 7.2 (20 reviews) ✓ Verified | 7.9 (59 reviews) ✓ Verified | #### Mobile & Social | Feature | Kommo | SuiteCRM | |---|---|---| | **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | Feature Not Available | | **Social Network Integration** | 7.7 (20 reviews) ✓ Verified | 8.1 (48 reviews) | | **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 8.2 (51 reviews) ✓ Verified | #### Platform | Feature | Kommo | SuiteCRM | |---|---|---| | **Customization** | 7.8 (17 reviews) ✓ Verified | 8.6 (40 reviews) ✓ Verified | | **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 8.5 (41 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | | **Internationalization** | 8.2 (11 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.8 (11 reviews) | 8.4 (34 reviews) ✓ Verified | | **Document & Content Mgmt.** | 6.8 (10 reviews) | 8.6 (37 reviews) ✓ Verified | | **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | | **Output Document Generation** | 6.8 (10 reviews) | 7.9 (36 reviews) ✓ Verified | #### Integration | Feature | Kommo | SuiteCRM | |---|---|---| | **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 8.4 (36 reviews) ✓ Verified | | **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | #### Generative AI | Feature | Kommo | SuiteCRM | |---|---|---| | **AI Text Generation** | 6.9 (6 reviews) | 7.0 (5 reviews) | #### Agentic AI - CRM | Feature | Kommo | SuiteCRM | |---|---|---| | **Autonomous Task Execution** | 8.3 (6 reviews) | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | 8.8 (8 reviews) | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **Kommo** | N/A | N/A | | **SuiteCRM** | N/A | N/A | #### Customization | Feature | Kommo | SuiteCRM | |---|---|---| | **Custom Fields** | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | | **Multi-page Forms** | Not enough data | Not enough data | | **Design** | Not enough data | Not enough data | #### Additional Functionality | Feature | Kommo | SuiteCRM | |---|---|---| | **Embedded Forms** | Not enough data | Not enough data | | **Offline Capability** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Payments** | Not enough data | Not enough data | | **Mobile Forms** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SuiteCRM (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) --- ## Reviewer Demographics ### By Company Size | Segment | Kommo | SuiteCRM | |---|---|---| | **Small-Business** | 81.6% | 64.6% | | **Mid-Market** | 8.2% | 26.0% | | **Enterprise** | 10.2% | 9.4% | ### By Industry #### Kommo - **Marketing and Advertising:** 22.2% - **Information Technology and Services:** 13.3% - **Telecommunications:** 4.4% - **Retail:** 4.4% - **Music:** 4.4% - **Computer & Network Security:** 4.4% - **Internet:** 4.4% - **Computer Software:** 4.4% - **Education Management:** 4.4% - **Financial Services:** 4.4% - **Other:** 28.9% #### SuiteCRM - **Information Technology and Services:** 14.9% - **Computer Software:** 9.6% - **Telecommunications:** 6.4% - **Accounting:** 5.3% - **Internet:** 5.3% - **Retail:** 3.2% - **Management Consulting:** 3.2% - **Hospital & Health Care:** 3.2% - **Mental Health Care:** 2.1% - **Entertainment:** 2.1% - **Other:** 44.7% --- ## Alternatives ### Alternatives to Kommo - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews) ### Alternatives to SuiteCRM - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (204 reviews) - [YetiForce CRM](https://www.g2.com/products/yetiforce-yetiforce-crm/reviews) — 4.4/5 stars (52 reviews) - [EspoCRM](https://www.g2.com/products/espocrm/reviews) — 4.5/5 stars (29 reviews) --- ## Top Discussions ### Kommo - Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..." ### SuiteCRM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-suitecrm)