# Kommo vs Sugar Sell Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Sugar Sell excels in automation features, allowing users to streamline repetitive tasks like follow-ups and data entry. This capability helps sales teams focus more on selling rather than administrative duties, which is a significant advantage for those managing complex sales processes.
- **Users say** that Kommo stands out for its intuitive user interface, making it easy to manage leads and customer conversations in one place. The visual pipeline feature is particularly praised for simplifying the tracking of opportunities, which can enhance day-to-day usability for sales teams.
- **According to verified reviews** , Sugar Sell's customization options are a major highlight, with users appreciating the unlimited, no-code customization feature. This flexibility allows businesses to tailor the CRM to their specific needs, which is crucial for organizations with unique sales processes.
- **Reviewers mention** that Kommo's commitment to continuous improvement is a key strength, with users noting the regular rollout of new features. This responsiveness to user feedback can be a deciding factor for businesses looking for a CRM that evolves with their needs.
- **Users highlight** that while Sugar Sell provides a robust set of features for managing customer interactions, some find it challenging to configure the software to match their specific workflows. This can lead to a steeper learning curve for new users compared to Kommo's more straightforward setup.
- **G2 reviewers indicate** that both products have their strengths in support quality, but Kommo generally receives higher marks for its customer service. Users appreciate the quality of support they receive, which can be crucial for businesses that rely heavily on their CRM for daily operations.



| | Kommo | Sugar Sell | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 61 | 776 | 
| **Largest Market Segment** | Small-Business (81.6% of reviews) | Mid-Market (48.4% of reviews) | 
| **Entry Level Price** | $15.00 | $19.00 Per Month | 

---
## Top Pros & Cons

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

### Sugar Sell

Pros:
- Ease of Use (15 reviews)
- Easy Customization (12 reviews)

Cons:
- Integration Issues (9 reviews)
- Bugs (6 reviews)

---
## Ratings Comparison
| Rating | Kommo | Sugar Sell | 
|---|---|---|
  | **Meets Requirements** | 8.4 (40 reviews) | 8.0 (612 reviews) | 
  | **Ease of Use** | 8.3 (42 reviews) | 7.6 (648 reviews) | 
  | **Ease of Setup** | 7.9 (29 reviews) | 7.2 (345 reviews) | 
  | **Ease of Admin** | 8.9 (19 reviews) | 7.6 (318 reviews) | 
  | **Quality of Support** | 8.3 (39 reviews) | 7.7 (555 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (19 reviews) | 7.8 (302 reviews) | 
  | **Product Direction (% positive)** | 8.5 (40 reviews) | 7.1 (599 reviews) | 

---
## Pricing

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

### Sugar Sell

#### Entry-Level Pricing

Plan: Sell Essentials

Price: $19.00 Per Month

Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.

Key Features:
- Account Management 
- Contact Management
- Lead Management

[Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | 7.6/10 | 42 |
| **Sugar Sell** | 7.6/10 | 597 |

#### Sales Force Automation

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Contact & Account Management** | 8.6 (29 reviews) ✓ Verified | 8.2 (501 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.6 (322 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.5 (34 reviews) ✓ Verified | 7.8 (468 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.2 (32 reviews) ✓ Verified | 7.7 (486 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.5 (22 reviews) | 7.2 (357 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (27 reviews) ✓ Verified | 7.4 (412 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 7.3 (346 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.6 (21 reviews) | 7.4 (347 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 7.8 (375 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Email Marketing** | 8.1 (22 reviews) ✓ Verified | 7.1 (353 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (21 reviews) | 7.2 (360 reviews) ✓ Verified | 
| **Lead Management** | 9.0 (32 reviews) ✓ Verified | 7.9 (426 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 7.0 (311 reviews) ✓ Verified | 

#### Customer Support

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Case Management** | 7.5 (22 reviews) | 7.9 (385 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.4 (21 reviews) | 7.7 (347 reviews) ✓ Verified | 
| **Knowledge Base** | 6.9 (18 reviews) | 7.7 (357 reviews) ✓ Verified | 
| **Call Center Features** | 7.0 (16 reviews) | 7.4 (291 reviews) | 
| **Support Analytics** | 6.9 (18 reviews) | 7.7 (312 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Reporting** | 7.4 (26 reviews) ✓ Verified | 7.7 (469 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.0 (475 reviews) ✓ Verified | 
| **Forecasting** | 7.2 (20 reviews) ✓ Verified | 7.4 (366 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 7.2 (268 reviews) ✓ Verified | 
| **Social Network Integration** | 7.7 (20 reviews) ✓ Verified | 7.2 (266 reviews) ✓ Verified | 
| **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 7.4 (330 reviews) ✓ Verified | 

#### Platform

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Customization** | 7.8 (17 reviews) ✓ Verified | 8.2 (259 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 7.8 (254 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.1 (267 reviews) ✓ Verified | 
| **Internationalization** | 8.2 (11 reviews) ✓ Verified | 7.9 (167 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.8 (11 reviews) | 8.2 (213 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 6.8 (10 reviews) | 7.5 (216 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 7.6 (256 reviews) ✓ Verified | 
| **Output Document Generation** | 6.8 (10 reviews) | 7.3 (198 reviews) ✓ Verified | 

#### Integration

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 7.6 (259 reviews) ✓ Verified | 
| **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 7.7 (201 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 7.3 (197 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **AI Text Generation** | 6.9 (6 reviews) | 6.3 (28 reviews) | 

#### Agentic AI - CRM

| Feature | Kommo | Sugar Sell | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)




---
## Reviewer Demographics

### By Company Size

| Segment | Kommo | Sugar Sell | 
|---|---|---|
| **Small-Business** | 81.6% | 35.2% | 
| **Mid-Market** | 8.2% | 48.4% | 
| **Enterprise** | 10.2% | 16.5% | 

### By Industry

#### Kommo

- **Marketing and Advertising:** 22.2%
- **Information Technology and Services:** 13.3%
- **Telecommunications:** 4.4%
- **Retail:** 4.4%
- **Music:** 4.4%
- **Computer & Network Security:** 4.4%
- **Internet:** 4.4%
- **Computer Software:** 4.4%
- **Education Management:** 4.4%
- **Financial Services:** 4.4%
- **Other:** 28.9%

#### Sugar Sell

- **Information Technology and Services:** 13.2%
- **Computer Software:** 10.6%
- **Marketing and Advertising:** 5.8%
- **Financial Services:** 5.6%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Internet:** 2.1%
- **Retail:** 2.1%
- **Manufacturing:** 2.1%
- **Real Estate:** 2.0%
- **Other:** 51.3%

---
## Alternatives

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25831 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13847 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3072 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)

### Alternatives to Sugar Sell

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25831 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13847 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3072 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1434 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews)

---
## Top Discussions

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

### Sugar Sell

- Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote
  > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power."
- Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment
  > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients"
- Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment
  > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software."
- Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote
  > **Top comment:** "Dennis, 

Are you asking how to integrate or whats the best method for integrating?

Or are you asking how to solve your Sugar to MAS integration?"
- Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-sugar-sell)