# Kommo vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of customer interactions and sales pipelines, with users highlighting its ability to keep all customer data, leads, and sales activities in one place. This feature enhances efficiency in tracking opportunities and following up effectively.
- **Users say** that Kommo stands out for its intuitive and user-friendly interface, making it easy to manage conversations, leads, and sales pipelines. Reviewers appreciate the platform's automation features, which save time and streamline daily tasks, contributing to a smoother workflow.
- **According to verified reviews** , SAP Sales Cloud is praised for its mobile access, allowing users to manage deals and customer interactions from anywhere. This flexibility is a significant advantage for sales teams that need to stay connected while on the go.
- **Reviewers mention** that while SAP Sales Cloud has a higher overall satisfaction score, Kommo's customer service is frequently highlighted as a strong point, with users noting quick response times and effective problem-solving, which enhances the overall user experience.
- **G2 reviewers indicate** that SAP Sales Cloud offers robust reporting and dashboard features, which help users gain clear visibility into their sales performance. This capability is essential for effective planning and decision-making, setting it apart from Kommo in this aspect.
- **Users report** that while Kommo is favored by small businesses for its affordability and ease of use, SAP Sales Cloud is better suited for larger enterprises, as it provides more advanced features and integrations that cater to complex sales processes.



| | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 61 | 1,000 | 
| **Largest Market Segment** | Small-Business (81.6% of reviews) | Enterprise (43.9% of reviews) | 
| **Entry Level Price** | $15.00 | No pricing available | 

---
## Top Pros & Cons

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (92 reviews)
- Integrations (62 reviews)

Cons:
- Learning Curve (75 reviews)
- Limited Customization (47 reviews)

---
## Ratings Comparison
| Rating | Kommo | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.4 (40 reviews) | 8.5 (711 reviews) | 
  | **Ease of Use** | 8.3 (42 reviews) | 7.9 (724 reviews) | 
  | **Ease of Setup** | 7.9 (29 reviews) | 8.1 (407 reviews) | 
  | **Ease of Admin** | 8.9 (19 reviews) | 8.0 (262 reviews) | 
  | **Quality of Support** | 8.3 (39 reviews) | 8.3 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (19 reviews) | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 8.5 (40 reviews) | 8.5 (683 reviews) | 

---
## Pricing

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | 7.6/10 | 42 |
| **SAP Sales Cloud** | 8.1/10 | 622 |

#### Sales Force Automation

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 8.6 (29 reviews) ✓ Verified | 8.3 (480 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.2 (314 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.5 (34 reviews) ✓ Verified | 8.3 (444 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.2 (32 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.5 (22 reviews) | 8.1 (406 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (27 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.6 (21 reviews) | 8.2 (434 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 8.1 (22 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (21 reviews) | 8.2 (305 reviews) | 
| **Lead Management** | 9.0 (32 reviews) ✓ Verified | 8.4 (409 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 8.1 (348 reviews) ✓ Verified | 

#### Customer Support

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 7.5 (22 reviews) | 8.4 (412 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.4 (21 reviews) | 8.2 (422 reviews) ✓ Verified | 
| **Knowledge Base** | 6.9 (18 reviews) | 8.2 (419 reviews) ✓ Verified | 
| **Call Center Features** | 7.0 (16 reviews) | 8.0 (381 reviews) ✓ Verified | 
| **Support Analytics** | 6.9 (18 reviews) | 8.2 (410 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 7.4 (26 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | 
| **Forecasting** | 7.2 (20 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 8.1 (270 reviews) | 
| **Social Network Integration** | 7.7 (20 reviews) ✓ Verified | 8.0 (217 reviews) | 
| **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | 

#### Platform

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 7.8 (17 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | 
| **Internationalization** | 8.2 (11 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.8 (11 reviews) | 8.2 (269 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 6.8 (10 reviews) | 8.4 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | 
| **Output Document Generation** | 6.8 (10 reviews) | 8.3 (281 reviews) ✓ Verified | 

#### Integration

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | 
| **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | 6.9 (6 reviews) | 7.5 (138 reviews) | 

#### Agentic AI - CRM

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (6 reviews) | 7.0 (42 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | 
| **Cross-system Integration** | 8.0 (5 reviews) | 7.7 (44 reviews) | 
| **Adaptive Learning** | 8.0 (5 reviews) | 7.4 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | 
| **Decision Making** | 8.8 (8 reviews) | 7.8 (42 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 

#### Data Sourcing

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | 
| **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.8 (128 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | 
| **Risk Analysis** | Not enough data | 8.7 (134 reviews) | 
| **Live Forecasting** | Not enough data | 8.9 (136 reviews) | 

#### Sales Management

| Feature | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (131 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (134 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Kommo | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 81.6% | 20.0% | 
| **Mid-Market** | 8.2% | 36.1% | 
| **Enterprise** | 10.2% | 43.9% | 

### By Industry

#### Kommo

- **Marketing and Advertising:** 22.2%
- **Information Technology and Services:** 13.3%
- **Telecommunications:** 4.4%
- **Retail:** 4.4%
- **Music:** 4.4%
- **Computer & Network Security:** 4.4%
- **Internet:** 4.4%
- **Computer Software:** 4.4%
- **Education Management:** 4.4%
- **Financial Services:** 4.4%
- **Other:** 28.9%

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.2%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25836 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25836 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)

---
## Top Discussions

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-sap-sap-sales-cloud)