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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$15.00
Starting at $25.00
Kommo
Star Rating
(35)3.8 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00
Free Trial is available
Browse all 3 pricing plansPipeline CRM
Star Rating
(946)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipeline CRM excels in Ease of Use with a score of 8.8, making it more intuitive for small businesses compared to Kommo's score of 8.2. Reviewers mention that the user-friendly interface allows for quicker onboarding and less training time.
- Reviewers mention that Pipeline CRM's Quality of Support is highly rated at 8.9, while Kommo follows closely with 8.5. Users on G2 appreciate the responsiveness and helpfulness of Pipeline's support team, often highlighting their quick resolution times.
- G2 users indicate that Pipeline CRM's Opportunity & Pipeline Management features are superior, scoring 8.7 compared to Kommo's 7.7. Reviewers say that Pipeline's tools for tracking sales opportunities are more robust and provide better insights into the sales process.
- Users report that Pipeline CRM offers better Customization options with a score of 8.1, while Kommo scores 7.0. Reviewers mention that Pipeline allows for more tailored workflows and user roles, which is crucial for businesses with specific needs.
- Reviewers mention that Pipeline CRM's Reporting & Analytics capabilities are more comprehensive, scoring 8.1 compared to Kommo's 7.0. Users say that the ability to create custom reports and dashboards in Pipeline is a significant advantage for data-driven decision-making.
- Users on G2 highlight that Pipeline CRM's Integration capabilities are more extensive, with a score of 9.3, while Kommo scores 7.2. Reviewers report that Pipeline's integration with various third-party applications enhances its functionality and streamlines workflows.
Pricing
Entry-Level Pricing
Kommo
Basic
$15.00
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Kommo
Free Trial is available
Pipeline CRM
Free Trial is available
Ratings
Meets Requirements
7.9
28
8.6
830
Ease of Use
8.2
29
8.9
833
Ease of Setup
7.6
16
8.8
385
Ease of Admin
8.7
15
8.9
376
Quality of Support
8.3
26
8.9
764
Has the product been a good partner in doing business?
8.0
15
9.1
368
Product Direction (% positive)
7.8
27
8.6
826
Features by Category
Sales Force Automation
8.2
23
|
Verified
8.7
644
|
Verified
Feature Not Available
Feature Not Available
7.9
23
|
Verified
8.7
634
|
Verified
7.7
23
|
Verified
8.4
649
|
Verified
7.3
20
7.8
393
|
Verified
7.9
21
|
Verified
8.1
457
|
Verified
6.1
19
|
Verified
7.6
313
|
Verified
6.4
20
7.8
347
|
Verified
7.7
19
|
Verified
8.2
424
|
Verified
Marketing Automation
7.7
18
|
Verified
7.5
368
|
Verified
7.6
19
7.6
362
|
Verified
8.8
24
|
Verified
8.6
495
|
Verified
Feature Not Available
7.5
321
|
Verified
Customer Support
7.3
20
8.4
377
|
Verified
6.9
18
8.5
398
6.9
18
8.4
419
7.0
16
8.3
329
|
Verified
6.9
18
8.3
329
|
Verified
Reporting & Analytics
7.1
23
|
Verified
8.1
597
|
Verified
7.4
23
|
Verified
8.3
635
|
Verified
7.2
20
|
Verified
7.8
474
|
Verified
Mobile & Social
6.5
16
|
Verified
7.6
276
|
Verified
7.0
15
|
Verified
7.5
264
|
Verified
7.0
20
|
Verified
7.6
416
|
Verified
Platform
7.7
15
|
Verified
8.2
293
|
Verified
7.9
15
|
Verified
8.1
276
|
Verified
7.6
15
|
Verified
8.4
303
|
Verified
8.2
11
|
Verified
8.3
79
6.8
11
7.7
61
6.8
10
7.9
246
|
Verified
8.1
14
|
Verified
8.9
304
|
Verified
6.8
10
8.1
133
|
Verified
Integration
7.3
14
|
Verified
8.4
277
|
Verified
7.4
13
|
Verified
7.9
188
|
Verified
7.7
10
|
Verified
7.3
167
|
Verified
Generative AI
6.3
5
8.2
17
Agentic AI - CRM
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Administrative
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.8
7
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Management
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kommo and Pipeline CRM are categorized as CRM
Unique Categories
Kommo has no unique categories
Pipeline CRM is categorized as Google Workspace for Sales, Sales Performance Management, and Sales Analytics
Reviews
Reviewers' Company Size
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
21.9%
Information Technology and Services
15.6%
Telecommunications
6.3%
Internet
6.3%
Education Management
6.3%
Other
43.8%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 Comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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