# Kommo vs Pipeline CRM Comparison

| | Kommo | Pipeline CRM | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 60 | 952 | 
| **Largest Market Segment** | Small-Business (80.9% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | $15.00 | Starting at $25.00 | 

---
## Top Pros & Cons

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

### Pipeline CRM

Pros:
- Ease of Use (7 reviews)
- Pipeline Management (6 reviews)

Cons:
- Limited Features (7 reviews)
- Limited Customization (6 reviews)

---
## Ratings Comparison
| Rating | Kommo | Pipeline CRM | 
|---|---|---|
  | **Meets Requirements** | 8.3 (39 reviews) | 8.6 (832 reviews) | 
  | **Ease of Use** | 8.3 (41 reviews) | 8.9 (835 reviews) | 
  | **Ease of Setup** | 8.0 (28 reviews) | 8.8 (387 reviews) | 
  | **Ease of Admin** | 8.9 (19 reviews) | 8.9 (374 reviews) | 
  | **Quality of Support** | 8.3 (38 reviews) | 8.9 (765 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (19 reviews) | 9.1 (366 reviews) | 
  | **Product Direction (% positive)** | 8.5 (39 reviews) | 8.5 (828 reviews) | 

---
## Pricing

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

### Pipeline CRM

#### Entry-Level Pricing

Plan: Start

Price: Starting at $25.00

Description: Pre-sales pipeline management 


Key Features:
- Unlimited file storage 
- Deal and Activity Reporting 
- Free CRM switching tool 

[Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | 7.6/10 | 41 |
| **Pipeline CRM** | 8.1/10 | 738 |

#### Sales Force Automation

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (28 reviews) ✓ Verified | 8.7 (643 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.4 (33 reviews) ✓ Verified | 8.7 (634 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.2 (31 reviews) ✓ Verified | 8.4 (650 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.5 (22 reviews) | 7.7 (392 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (26 reviews) ✓ Verified | 8.1 (455 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 7.6 (312 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.6 (21 reviews) | 7.8 (346 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 8.2 (423 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Email Marketing** | 8.0 (21 reviews) ✓ Verified | 7.5 (367 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (21 reviews) | 7.6 (361 reviews) ✓ Verified | 
| **Lead Management** | 9.0 (31 reviews) ✓ Verified | 8.5 (494 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 7.5 (320 reviews) ✓ Verified | 

#### Customer Support

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Case Management** | 7.5 (22 reviews) | 8.4 (377 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.4 (21 reviews) | 8.5 (397 reviews) | 
| **Knowledge Base** | 6.9 (18 reviews) | 8.4 (418 reviews) | 
| **Call Center Features** | 7.0 (16 reviews) | 8.3 (328 reviews) ✓ Verified | 
| **Support Analytics** | 6.9 (18 reviews) | 8.3 (328 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Reporting** | 7.4 (26 reviews) ✓ Verified | 8.1 (597 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.3 (635 reviews) ✓ Verified | 
| **Forecasting** | 7.2 (20 reviews) ✓ Verified | 7.8 (473 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 7.6 (276 reviews) ✓ Verified | 
| **Social Network Integration** | 7.5 (19 reviews) ✓ Verified | 7.5 (263 reviews) ✓ Verified | 
| **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 7.6 (415 reviews) ✓ Verified | 

#### Platform

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Customization** | 7.8 (17 reviews) ✓ Verified | 8.1 (292 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 8.1 (276 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.4 (302 reviews) ✓ Verified | 
| **Internationalization** | 8.2 (11 reviews) ✓ Verified | 8.3 (78 reviews) | 
| **Sandbox / Test Environments** | 6.8 (11 reviews) | 7.6 (59 reviews) | 
| **Document & Content Mgmt.** | 6.8 (10 reviews) | 7.9 (245 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 8.9 (305 reviews) ✓ Verified | 
| **Output Document Generation** | 6.8 (10 reviews) | 8.1 (132 reviews) ✓ Verified | 

#### Integration

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | 
| **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 7.8 (187 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 7.2 (166 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 6.9 (6 reviews) | 8.0 (16 reviews) | 

#### Agentic AI - CRM

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 7.7 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipeline CRM** | 9.4/10 | 8 |

#### Agentic AI - Sales Performance Management

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Badges** | Not enough data | 8.6 (7 reviews) | 
| **Triggers** | Not enough data | 9.5 (7 reviews) | 
| **Commission Calculator** | Not enough data | 9.3 (7 reviews) | 
| **Leaderboards** | Not enough data | 9.5 (7 reviews) | 

#### Personalization

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Profiles** | Not enough data | 9.3 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.3 (7 reviews) | 
| **Dashboards** | Not enough data | 9.5 (7 reviews) | 
| **Goal Setting** | Not enough data | 9.5 (7 reviews) | 

#### Administrative

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Integration** | Not enough data | 9.5 (7 reviews) | 
| **Employee Structure** | Not enough data | 9.5 (7 reviews) | 
| **Behavior Monitoring** | Not enough data | 9.8 (7 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipeline CRM** | 8.9/10 | 7 |

#### Agentic AI - Sales Analytics

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Data Sourcing** | Not enough data | 9.0 (5 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (5 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (6 reviews) | 
| **Interactive Dashboards** | Not enough data | 9.3 (5 reviews) | 
| **Data Segmentation** | Not enough data | 8.7 (5 reviews) | 

#### Predictive Analytics

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Lead Scoring** | Not enough data | 9.2 (6 reviews) | 
| **Opportunity Scoring** | Not enough data | 9.0 (5 reviews) | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Live Forecasting** | Not enough data | 9.0 (5 reviews) | 

#### Sales Management

| Feature | Kommo | Pipeline CRM | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.9 (6 reviews) | 
| **Sales Gamification** | Not enough data | 8.7 (5 reviews) | 
| **Account-Based Analytics** | Not enough data | 9.0 (5 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Pipeline CRM (3):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Kommo | Pipeline CRM | 
|---|---|---|
| **Small-Business** | 80.9% | 66.7% | 
| **Mid-Market** | 8.5% | 27.0% | 
| **Enterprise** | 10.6% | 6.2% | 

### By Industry

#### Kommo

- **Marketing and Advertising:** 22.7%
- **Information Technology and Services:** 13.6%
- **Computer & Network Security:** 4.5%
- **Computer Software:** 4.5%
- **Education Management:** 4.5%
- **Financial Services:** 4.5%
- **Internet:** 4.5%
- **Music:** 4.5%
- **Retail:** 4.5%
- **Telecommunications:** 4.5%
- **Other:** 27.3%

#### Pipeline CRM

- **Construction:** 9.5%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 7.4%
- **Computer Software:** 4.6%
- **Internet:** 3.7%
- **Financial Services:** 3.6%
- **Insurance:** 3.0%
- **Building Materials:** 2.4%
- **Wholesale:** 2.2%
- **Automotive:** 2.2%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)

### Alternatives to Pipeline CRM

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

---
## Top Discussions

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

### Pipeline CRM

- Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..."
- Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Because our CRM is so easy to use, 95%  of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...."
- Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-pipeline-crm)