# Kommo, Pipedrive vs Creatio Comparison

| | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 57 | 3,044 | 313 | 
| **Largest Market Segment** | Small-Business (80.0% of reviews) | Small-Business (72.7% of reviews) | Small-Business (43.7% of reviews) | 
| **Entry Level Price** | $15.00 | $24.00 1 Seats Per Month | Starting at $40.00 1 user Per Month | 

---
## Top Pros & Cons

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

### Pipedrive

Pros:
- Ease of Use (574 reviews)
- Intuitive (274 reviews)

Cons:
- Missing Features (230 reviews)
- Limited Features (151 reviews)

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

---
## Ratings Comparison
| Rating | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (37 reviews) | 8.5 (2628 reviews) | 9.1 (224 reviews) | 
  | **Ease of Use** | 8.3 (39 reviews) | 8.8 (2668 reviews) | 9.1 (251 reviews) | 
  | **Ease of Setup** | 7.9 (26 reviews) | 8.7 (1677 reviews) | 8.4 (152 reviews) | 
  | **Ease of Admin** | 8.8 (18 reviews) | 8.6 (1023 reviews) | 8.6 (120 reviews) | 
  | **Quality of Support** | 8.2 (36 reviews) | 8.4 (2247 reviews) | 9.1 (222 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (18 reviews) | 8.7 (991 reviews) | 9.2 (119 reviews) | 
  | **Product Direction (% positive)** | 8.4 (37 reviews) | 8.8 (2584 reviews) | 9.2 (209 reviews) | 

---
## Pricing

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

### Pipedrive

#### Entry-Level Pricing

Plan: Lite

Price: $24.00 1 Seats Per Month

Description: per month per user.
14$ / month billed annually

Key Features:
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports

[Browse all 4 editions](https://www.g2.com/products/pipedrive/pricing)

#### Free Trial

Yes

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | 7.5/10 | 39 |
| **Pipedrive** | 7.9/10 | 2350 |
| **Creatio** | 8.8/10 | 187 |

#### Sales Force Automation

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (28 reviews) ✓ Verified | 8.5 (2055 reviews) ✓ Verified | 9.0 (152 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Feature Not Available | 9.0 (91 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.4 (32 reviews) ✓ Verified | 8.9 (2135 reviews) ✓ Verified | 8.9 (144 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (30 reviews) ✓ Verified | 8.6 (2117 reviews) ✓ Verified | 8.8 (148 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.5 (22 reviews) | 7.7 (1619 reviews) ✓ Verified | 8.7 (117 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (25 reviews) ✓ Verified | 8.4 (1131 reviews) ✓ Verified | 8.7 (132 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 7.7 (1617 reviews) ✓ Verified | 8.6 (129 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.6 (21 reviews) | 7.7 (1571 reviews) | 8.8 (125 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 7.8 (1675 reviews) | 8.9 (121 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Email Marketing** | 8.0 (21 reviews) ✓ Verified | 7.5 (1518 reviews) ✓ Verified | 8.8 (132 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (21 reviews) | 7.5 (1495 reviews) ✓ Verified | 8.9 (123 reviews) ✓ Verified | 
| **Lead Management** | 9.0 (31 reviews) ✓ Verified | 8.5 (1866 reviews) ✓ Verified | 9.1 (141 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 7.5 (1447 reviews) ✓ Verified | 8.9 (109 reviews) ✓ Verified | 

#### Customer Support

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Case Management** | 7.5 (22 reviews) | 7.9 (1009 reviews) | 9.1 (122 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.4 (21 reviews) | 7.8 (989 reviews) | 8.8 (113 reviews) ✓ Verified | 
| **Knowledge Base** | 6.9 (18 reviews) | 8.0 (1022 reviews) | 8.9 (128 reviews) ✓ Verified | 
| **Call Center Features** | 7.0 (16 reviews) | 7.5 (1476 reviews) | 8.8 (110 reviews) ✓ Verified | 
| **Support Analytics** | 6.9 (18 reviews) | 7.7 (962 reviews) | 9.1 (115 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Reporting** | 7.4 (26 reviews) ✓ Verified | 8.0 (1881 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.3 (1968 reviews) ✓ Verified | 9.0 (155 reviews) ✓ Verified | 
| **Forecasting** | 7.2 (20 reviews) ✓ Verified | 7.9 (1724 reviews) ✓ Verified | 8.7 (120 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 7.6 (1425 reviews) ✓ Verified | 8.6 (115 reviews) ✓ Verified | 
| **Social Network Integration** | 7.5 (19 reviews) ✓ Verified | 7.4 (1377 reviews) ✓ Verified | 8.5 (110 reviews) ✓ Verified | 
| **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 7.9 (1593 reviews) ✓ Verified | 8.5 (122 reviews) ✓ Verified | 

#### Platform

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Customization** | 7.8 (17 reviews) ✓ Verified | 8.2 (1355 reviews) ✓ Verified | 8.8 (96 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 8.3 (1350 reviews) | 9.0 (97 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.4 (1361 reviews) ✓ Verified | 8.8 (97 reviews) ✓ Verified | 
| **Internationalization** | 8.2 (11 reviews) ✓ Verified | 8.2 (1170 reviews) ✓ Verified | 8.7 (70 reviews) | 
| **Sandbox / Test Environments** | 6.8 (11 reviews) | 7.3 (1060 reviews) ✓ Verified | 8.9 (79 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 6.8 (10 reviews) | 7.8 (1174 reviews) | 8.7 (82 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 8.8 (1339 reviews) ✓ Verified | 8.8 (91 reviews) ✓ Verified | 
| **Output Document Generation** | 6.8 (10 reviews) | 7.8 (1126 reviews) | 8.6 (76 reviews) ✓ Verified | 

#### Integration

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 8.1 (1236 reviews) ✓ Verified | 8.8 (98 reviews) ✓ Verified | 
| **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 8.0 (1173 reviews) ✓ Verified | 8.7 (81 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 7.9 (1102 reviews) ✓ Verified | 8.5 (75 reviews) | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (5 reviews) | Feature Not Available | 9.0 (28 reviews) | 

#### Agentic AI - CRM

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.6 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | 7.5 (174 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.3 (170 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (171 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.3 (170 reviews) | Not enough data | 
| **Decision Making** | 8.6 (7 reviews) | 7.6 (172 reviews) | Not enough data | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | 7.8/10 | 256 |
| **Creatio** | N/A | N/A |

#### Email Marketing

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Email and Mobile Preview** | Not enough data | 8.2 (211 reviews) | Not enough data | 
| **Manage Email Lists** | Not enough data | 8.2 (212 reviews) | Not enough data | 
| **High-Volume Sending** | Not enough data | 7.8 (206 reviews) | Not enough data | 
| **Building and Personalizing Emails** | Not enough data | 8.2 (209 reviews) | Not enough data | 
| **Sending Outbound Emails** | Not enough data | 8.3 (212 reviews) | Not enough data | 
| **Manage Email Deliverability** | Not enough data | 8.2 (207 reviews) | Not enough data | 
| **Automated Email Responses** | Not enough data | 7.9 (206 reviews) | Not enough data | 
| **Multi-user Account** | Not enough data | 8.2 (203 reviews) | Not enough data | 
| **Surveys** | Not enough data | 7.5 (197 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **A/B Testing** | Not enough data | 7.5 (192 reviews) | Not enough data | 
| **Basic Reporting** | Not enough data | 8.2 (205 reviews) | Not enough data | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (25 reviews) | Not enough data | 
| **Autonomous Task Execution** | Not enough data | 6.9 (25 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.3 (25 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.5 (24 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.5 (25 reviews) | Not enough data | 

#### Integration

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (227 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 7.8 (224 reviews) | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 7.9 (221 reviews) | Not enough data | 
| **CRM Integration** | Not enough data | 8.2 (221 reviews) | Not enough data | 
| **Social Media Integration** | Not enough data | 7.2 (213 reviews) | Not enough data | 
| **E-Commerce Integration** | Not enough data | 7.3 (210 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | 8.8/10 | 6 |

#### Ticket and Case Management

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Lead Generation

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Administration

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Customer Service** | Not enough data | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | 9.0/10 | 25 |

#### Setup

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Activities** | Not enough data | Not enough data | 9.2 (22 reviews) | 
| **Flows** | Not enough data | Not enough data | 8.9 (22 reviews) | 
| **Dependencies** | Not enough data | Not enough data | 8.9 (19 reviews) | 
| **Notifications** | Not enough data | Not enough data | 9.1 (24 reviews) | 

#### Management

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Updates** | Not enough data | Not enough data | 8.9 (19 reviews) | 
| **Audit Trail** | Not enough data | Not enough data | 8.9 (18 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (10 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | 8.5/10 | 30 |

#### Channels

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 8.8 (17 reviews) ✓ Verified | 
| **Social** | Not enough data | Not enough data | 8.1 (17 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | Not enough data | 8.2 (16 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 8.3 (17 reviews) | 
| **Email** | Not enough data | Not enough data | 8.8 (19 reviews) | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 9.3 (5 reviews) | 

#### Functions

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.6 (18 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.9 (19 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Not enough data | 8.5 (14 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 7.9 (15 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.4 (16 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 8.1 (16 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | Not enough data | 8.5 (17 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 8.3 (19 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | Not enough data | 9.3 (22 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 9.0 (23 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | Not enough data | 7.7 (15 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 9.2 (18 reviews) | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | 9.0/10 | 15 |

#### Digital Workflows

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Logic and Conditions** | Not enough data | Not enough data | 9.0 (10 reviews) | 
| **No-Code Or Low-Code** | Not enough data | Not enough data | 9.5 (13 reviews) | 
| **Document Management** | Not enough data | Not enough data | 9.1 (13 reviews) | 

#### Forms

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Data Mapping** | Not enough data | Not enough data | 9.2 (12 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.2 (12 reviews) | 
| **Mobile-Friendly Forms** | Not enough data | Not enough data | 8.5 (12 reviews) | 

#### Automation

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 9.4 (13 reviews) | 
| **Workflow Mapping** | Not enough data | Not enough data | 9.4 (12 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Robotic Process Automation** | Not enough data | Not enough data | 8.2 (11 reviews) | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Responses

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | 8.7/10 | 11 |

#### Lead Monitoring

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Features** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Performance** | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Identification** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Capture

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Websites** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Data** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Export/Import** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.8 (10 reviews) | 

#### Customization

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Forms** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.0 (8 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Revenue History** | Not enough data | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | Not enough data | 
| **Dashboard Analytics** | Not enough data | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Marketing Leads** | Not enough data | Not enough data | Not enough data | 
| **Contact Capture** | Not enough data | Not enough data | Not enough data | 

#### Account Management

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | Not enough data | 
| **Account optimization** | Not enough data | Not enough data | Not enough data | 
| **Historical Patterns** | Not enough data | Not enough data | Not enough data | 
| **Rep Performance** | Not enough data | Not enough data | Not enough data | 
| **Account Engagement** | Not enough data | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | 7.6/10 | 81 |
| **Creatio** | N/A | N/A |

#### Customization

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Custom Fields** | Not enough data | 8.3 (76 reviews) | Not enough data | 
| **Conditional Logic** | Not enough data | 7.8 (72 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | 7.3 (71 reviews) | Not enough data | 
| **Design** | Not enough data | 7.7 (76 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | 8.2 (74 reviews) | Not enough data | 
| **Offline Capability** | Not enough data | 6.7 (70 reviews) | Not enough data | 
| **Notifications** | Not enough data | 7.8 (78 reviews) | Not enough data | 
| **Payments** | Not enough data | 6.9 (71 reviews) | Not enough data | 
| **Mobile Forms** | Not enough data | 7.5 (73 reviews) | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Data Management

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **KPIs** | Not enough data | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Cloud** | Not enough data | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | Not enough data | 

#### Integration 

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Marketplace** | Not enough data | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | 7.6/10 | 444 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (66 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (65 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.4 (64 reviews) | Not enough data | 

#### Incentives

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Badges** | Not enough data | 6.9 (391 reviews) | Not enough data | 
| **Triggers** | Not enough data | 7.4 (401 reviews) | Not enough data | 
| **Commission Calculator** | Not enough data | Feature Not Available | Not enough data | 
| **Leaderboards** | Not enough data | 7.1 (395 reviews) | Not enough data | 

#### Personalization

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Profiles** | Not enough data | 7.7 (414 reviews) | Not enough data | 
| **Custom Reports** | Not enough data | 7.9 (409 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (429 reviews) | Not enough data | 
| **Goal Setting** | Not enough data | 8.0 (411 reviews) | Not enough data | 

#### Administrative

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Integration** | Not enough data | 7.8 (409 reviews) | Not enough data | 
| **Employee Structure** | Not enough data | 7.7 (401 reviews) | Not enough data | 
| **Behavior Monitoring** | Not enough data | 7.5 (387 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | 8.0/10 | 283 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (56 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.8 (57 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.7 (57 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.5 (55 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.6 (56 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (56 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (55 reviews) | Not enough data | 

#### Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Open Rates** | Not enough data | 8.0 (256 reviews) | Not enough data | 
| **Link Activity** | Not enough data | 8.2 (257 reviews) | Not enough data | 
| **Attachment Activity** | Not enough data | 8.1 (249 reviews) | Not enough data | 

#### Customizations

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | 8.2 (268 reviews) | Not enough data | 
| **Email Scheduling** | Not enough data | 8.3 (257 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.4 (270 reviews) | Not enough data | 
| **Email Categorization** | Not enough data | 7.9 (257 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.3 (259 reviews) | Not enough data | 

#### Generative AI

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | 7.8/10 | 472 |
| **Creatio** | 8.8/10 | 29 |

#### Agentic AI - Sales Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.4 (58 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.4 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (58 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.3 (57 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | 7.8 (425 reviews) | 8.9 (23 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.0 (433 reviews) | 8.9 (24 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 7.9 (427 reviews) | 8.5 (20 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.4 (437 reviews) | 8.6 (25 reviews) | 
| **Data Segmentation** | Not enough data | 8.0 (422 reviews) | 9.0 (21 reviews) | 

#### Predictive Analytics

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | 7.7 (423 reviews) | 9.2 (22 reviews) | 
| **Opportunity Scoring** | Not enough data | 7.8 (424 reviews) | 8.8 (23 reviews) | 
| **Risk Analysis** | Not enough data | 7.4 (407 reviews) | 8.4 (20 reviews) | 
| **Live Forecasting** | Not enough data | 7.7 (416 reviews) | 8.8 (23 reviews) | 

#### Sales Management

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (442 reviews) | 8.7 (26 reviews) | 
| **Sales Gamification** | Not enough data | 7.6 (410 reviews) | 8.5 (21 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.3 (419 reviews) | 9.2 (24 reviews) | 
| **Activity Tracking** | Not enough data | 8.7 (443 reviews) | 8.6 (27 reviews) | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | 9.2/10 | 32 |

#### User Interface Design

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **WYSIWYG Editor** | Not enough data | Not enough data | 9.5 (22 reviews) | 
| **Customized Branding** | Not enough data | Not enough data | 9.0 (23 reviews) | 
| **App Templates** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 9.5 (30 reviews) | 

#### Data Control

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 9.0 (25 reviews) | 
| **Data Synchronization** | Not enough data | Not enough data | 9.0 (25 reviews) | 
| **Data Security** | Not enough data | Not enough data | 9.4 (25 reviews) | 

#### Publishing

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Application Deployment** | Not enough data | Not enough data | 9.3 (25 reviews) | 
| **Platform Compatibility** | Not enough data | Not enough data | 9.2 (23 reviews) | 
| **Lifecycle Management** | Not enough data | Not enough data | 9.3 (23 reviews) | 

#### Agentic AI - No-Code Development Platforms

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **Pipedrive** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Pipedrive (5):** [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Creatio (12):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Kommo | Pipedrive | Creatio | 
|---|---|---|---|
| **Small-Business** | 80.0% | 72.7% | 43.7% | 
| **Mid-Market** | 8.9% | 22.9% | 41.4% | 
| **Enterprise** | 11.1% | 4.4% | 14.9% | 

### By Industry

#### Kommo

- **Marketing and Advertising:** 23.8%
- **Information Technology and Services:** 11.9%
- **Computer & Network Security:** 4.8%
- **Computer Software:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.8%
- **Internet:** 4.8%
- **Music:** 4.8%
- **Retail:** 4.8%
- **Telecommunications:** 4.8%
- **Other:** 26.2%

#### Pipedrive

- **Computer Software:** 10.9%
- **Information Technology and Services:** 10.1%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.2%
- **Construction:** 3.3%
- **Real Estate:** 3.3%
- **Internet:** 3.0%
- **Consulting:** 2.2%
- **Insurance:** 2.1%
- **Telecommunications:** 1.6%
- **Other:** 49.3%

#### Creatio

- **Information Technology and Services:** 18.2%
- **Computer Software:** 10.8%
- **Financial Services:** 5.9%
- **Banking:** 4.8%
- **Pharmaceuticals:** 2.6%
- **Telecommunications:** 2.6%
- **Marketing and Advertising:** 2.2%
- **Human Resources:** 2.2%
- **Hospitality:** 2.2%
- **Education Management:** 2.2%
- **Other:** 46.1%

---
## Alternatives

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25786 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1112 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)

### Alternatives to Pipedrive

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1112 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25786 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (815 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)

### Alternatives to Creatio

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25786 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [ProcessMaker](https://www.g2.com/products/processmaker/reviews) — 4.3/5 stars (305 reviews)

---
## Top Discussions

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

### Pipedrive

- Title: [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) — 3 comments, 3 upvotes
  > **Top comment:** "PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal..."
- Title: [What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?](https://www.g2.com/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) — 2 comments
  > **Top comment:** "In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people..."
- Title: [What is Pipedrive used for?](https://www.g2.com/discussions/pipedrive-what-is-pipedrive-used-for) — 2 comments
  > **Top comment:** "Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key..."
- Title: [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) — 2 comments
  > **Top comment:** "No"
- Title: [What is Pipedrive software?](https://www.g2.com/discussions/what-is-pipedrive-software) — 2 comments
  > **Top comment:** "It is a CRM tool that helps sales professionals to log all your sales related activities. Eg. meetings, contacts, proposals and contracts. Basically managing..."

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-pipedrive-vs-creatio)