# Kommo vs Odoo CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Odoo CRM excels in user experience, with many praising its intuitive interface and visual pipeline management. Users appreciate how easy it is to track leads and manage stages, stating, "everything's in one place instead of messy spreadsheets," which significantly enhances productivity. - **Users say** that Kommo offers impressive versatility with its numerous integrations, making it a strong choice for businesses needing to connect with various tools. One user highlighted its "countless connections to different programs," which allows for seamless operations across different markets. - **Reviewers mention** that Odoo CRM has a higher overall satisfaction score compared to Kommo, reflecting its strong performance in areas like opportunity management and task organization. Users noted the ability to "drag deals between stages," which saves time and simplifies the sales process. - **According to verified reviews** , Kommo is recognized for its ease of use, with many users finding it straightforward enough for those with no prior CRM experience. One user remarked, "It is easy to find out how CRM works if you have zero experience," indicating its accessibility for beginners. - **G2 reviewers highlight** that while both products have similar ease of setup scores, Odoo CRM's implementation process is often described as more streamlined, with users appreciating the "intuitive onboarding wizard" that helps new users get started quickly. - **Users report** that Odoo CRM provides better support quality, with a score that reflects a commitment to customer service. Reviewers have noted the helpfulness of the support team, contrasting with Kommo's lower support ratings, where users expressed a desire for more responsive assistance. | | Kommo | Odoo CRM | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.1 out of 5 | | **Total Reviews** | 59 | 200 | | **Largest Market Segment** | Small-Business (80.9% of reviews) | Small-Business (67.4% of reviews) | | **Entry Level Price** | $15.00 | $24 per app/ per user/ per month | --- ## Top Pros & Cons ### Kommo Pros: - Integration (4 reviews) - Ease of Use (3 reviews) Cons: - Expertise Required (2 reviews) - Integration Issues (2 reviews) ### Odoo CRM Pros: - Ease of Use (20 reviews) - Lead Management (11 reviews) Cons: - Learning Curve (13 reviews) - Limited Customization (8 reviews) --- ## Ratings Comparison | Rating | Kommo | Odoo CRM | |---|---|---| | **Meets Requirements** | 8.3 (39 reviews) | 8.3 (139 reviews) | | **Ease of Use** | 8.3 (41 reviews) | 8.2 (143 reviews) | | **Ease of Setup** | 8.0 (28 reviews) | 7.7 (105 reviews) | | **Ease of Admin** | 8.9 (19 reviews) | 8.1 (63 reviews) | | **Quality of Support** | 8.3 (38 reviews) | 7.8 (138 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (19 reviews) | 8.2 (67 reviews) | | **Product Direction (% positive)** | 8.5 (39 reviews) | 8.6 (132 reviews) | --- ## Pricing ### Kommo #### Entry-Level Pricing Plan: Basic Price: $15.00 Description: Designed to boost the effectiveness of small sales teams Key Features: - Lead & Contact Management - Custom sales pipeline(s) - Lists & product catalogs [Browse all 3 editions](https://www.g2.com/products/kommo/pricing) #### Free Trial Yes ### Odoo CRM #### Entry-Level Pricing Plan: Odoo CRM Price: $24 per app/ per user/ per month Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD). Key Features: - Cloud/ On Premise Hosting - Native Integration - Native Payment/Shipping/VoIP [Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Kommo** | 7.6/10 | 41 | | **Odoo CRM** | 8.1/10 | 135 | #### Sales Force Automation | Feature | Kommo | Odoo CRM | |---|---|---| | **Contact & Account Management** | 8.5 (28 reviews) ✓ Verified | 8.0 (96 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.0 (69 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.4 (33 reviews) ✓ Verified | 8.5 (98 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (31 reviews) ✓ Verified | 8.3 (98 reviews) ✓ Verified | | **Territory & Quota Management** | 7.5 (22 reviews) | 7.6 (75 reviews) ✓ Verified | | **Desktop Integration** | 8.1 (26 reviews) ✓ Verified | 7.8 (81 reviews) ✓ Verified | | **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 7.8 (82 reviews) ✓ Verified | | **Quote & Order Management** | 6.6 (21 reviews) | 8.2 (87 reviews) ✓ Verified | | **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 8.1 (86 reviews) ✓ Verified | #### Marketing Automation | Feature | Kommo | Odoo CRM | |---|---|---| | **Email Marketing** | 8.0 (21 reviews) ✓ Verified | 8.2 (74 reviews) ✓ Verified | | **Campaign Management** | 7.9 (21 reviews) | 8.1 (70 reviews) | | **Lead Management** | 9.0 (31 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 8.0 (63 reviews) ✓ Verified | #### Customer Support | Feature | Kommo | Odoo CRM | |---|---|---| | **Case Management** | 7.5 (22 reviews) | 8.0 (69 reviews) ✓ Verified | | **Customer Support Portal** | 7.4 (21 reviews) | 8.1 (70 reviews) ✓ Verified | | **Knowledge Base** | 6.9 (18 reviews) | 7.6 (73 reviews) ✓ Verified | | **Call Center Features** | 7.0 (16 reviews) | 7.6 (67 reviews) ✓ Verified | | **Support Analytics** | 6.9 (18 reviews) | 7.8 (71 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Kommo | Odoo CRM | |---|---|---| | **Reporting** | 7.4 (26 reviews) ✓ Verified | 8.0 (86 reviews) ✓ Verified | | **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.2 (88 reviews) ✓ Verified | | **Forecasting** | 7.2 (20 reviews) ✓ Verified | 7.6 (72 reviews) ✓ Verified | #### Mobile & Social | Feature | Kommo | Odoo CRM | |---|---|---| | **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 7.9 (66 reviews) ✓ Verified | | **Social Network Integration** | 7.5 (19 reviews) ✓ Verified | 7.7 (62 reviews) ✓ Verified | | **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 7.5 (71 reviews) ✓ Verified | #### Platform | Feature | Kommo | Odoo CRM | |---|---|---| | **Customization** | 7.8 (17 reviews) ✓ Verified | 8.3 (61 reviews) ✓ Verified | | **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 7.9 (60 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.4 (62 reviews) ✓ Verified | | **Internationalization** | 8.2 (11 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.8 (11 reviews) | 8.3 (53 reviews) ✓ Verified | | **Document & Content Mgmt.** | 6.8 (10 reviews) | 7.7 (55 reviews) ✓ Verified | | **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 8.5 (62 reviews) ✓ Verified | | **Output Document Generation** | 6.8 (10 reviews) | 7.8 (56 reviews) ✓ Verified | #### Integration | Feature | Kommo | Odoo CRM | |---|---|---| | **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 8.0 (57 reviews) ✓ Verified | | **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 7.9 (53 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 7.7 (51 reviews) ✓ Verified | #### Generative AI | Feature | Kommo | Odoo CRM | |---|---|---| | **AI Text Generation** | 6.9 (6 reviews) | 7.4 (32 reviews) | #### Agentic AI - CRM | Feature | Kommo | Odoo CRM | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | 7.9 (15 reviews) | | **Multi-step Planning** | Not enough data | 8.8 (16 reviews) | | **Cross-system Integration** | 8.0 (5 reviews) | 9.0 (19 reviews) | | **Adaptive Learning** | 8.0 (5 reviews) | 8.5 (14 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (13 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (13 reviews) | | **Decision Making** | 8.8 (8 reviews) | 8.8 (15 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Kommo | Odoo CRM | |---|---|---| | **Small-Business** | 80.9% | 67.4% | | **Mid-Market** | 8.5% | 27.5% | | **Enterprise** | 10.6% | 5.1% | ### By Industry #### Kommo - **Marketing and Advertising:** 22.7% - **Information Technology and Services:** 13.6% - **Computer & Network Security:** 4.5% - **Computer Software:** 4.5% - **Education Management:** 4.5% - **Financial Services:** 4.5% - **Internet:** 4.5% - **Music:** 4.5% - **Retail:** 4.5% - **Telecommunications:** 4.5% - **Other:** 27.3% #### Odoo CRM - **Information Technology and Services:** 14.5% - **Computer Software:** 8.7% - **Construction:** 5.2% - **Wholesale:** 3.5% - **Marketing and Advertising:** 3.5% - **Consulting:** 2.9% - **Computer & Network Security:** 2.9% - **Retail:** 2.9% - **Logistics and Supply Chain:** 2.3% - **Management Consulting:** 2.3% - **Other:** 51.4% --- ## Alternatives ### Alternatives to Kommo - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) ### Alternatives to Odoo CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews) - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (100 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) --- ## Top Discussions ### Kommo - Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..." ### Odoo CRM - Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..." - Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment > **Top comment:** "Control sales activities, inventory, billing, and marketing" - Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-odoo-crm)