# Kommo vs Mekari Qontak Comparison | | Kommo | Mekari Qontak | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | | **Total Reviews** | 57 | 31 | | **Largest Market Segment** | Small-Business (80.0% of reviews) | Mid-Market (54.8% of reviews) | | **Entry Level Price** | $15.00 | Free Trial 5 Usage-based Per Month | --- ## Top Pros & Cons ### Kommo Pros: - Integration (4 reviews) - Ease of Use (3 reviews) Cons: - Expertise Required (2 reviews) - Integration Issues (2 reviews) ### Mekari Qontak Pros: - Ease of Use (7 reviews) - Integration (4 reviews) Cons: - Complex Setup (1 reviews) - Connectivity Issues (1 reviews) --- ## Ratings Comparison | Rating | Kommo | Mekari Qontak | |---|---|---| | **Meets Requirements** | 8.3 (37 reviews) | 9.2 (28 reviews) | | **Ease of Use** | 8.3 (39 reviews) | 9.3 (29 reviews) | | **Ease of Setup** | 7.9 (26 reviews) | 9.7 (22 reviews) | | **Ease of Admin** | 8.8 (18 reviews) | 10.0 (12 reviews) | | **Quality of Support** | 8.2 (36 reviews) | 9.3 (27 reviews) | | **Has the product been a good partner in doing business?** | 8.2 (18 reviews) | 9.5 (11 reviews) | | **Product Direction (% positive)** | 8.4 (37 reviews) | 9.5 (24 reviews) | --- ## Pricing ### Kommo #### Entry-Level Pricing Plan: Basic Price: $15.00 Description: Designed to boost the effectiveness of small sales teams Key Features: - Lead & Contact Management - Custom sales pipeline(s) - Lists & product catalogs [Browse all 3 editions](https://www.g2.com/products/kommo/pricing) #### Free Trial Yes ### Mekari Qontak #### Entry-Level Pricing Plan: Omnichannel Starter Price: Free Trial 5 Usage-based Per Month Description: Easy solution to increase sales for businesses that are just starting to use omnichannel. Affordable plans for small and medium businesses. Key Features: - WhatsApp account masking & verification* - WhatsApp message personalization and unlimited broadcast message - Automatic agent allocation [Learn more about Mekari Qontak](https://www.g2.com/products/mekari-qontak/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Kommo** | 7.5/10 | 39 | | **Mekari Qontak** | 9.3/10 | 26 | #### Sales Force Automation | Feature | Kommo | Mekari Qontak | |---|---|---| | **Contact & Account Management** | 8.5 (28 reviews) ✓ Verified | 9.3 (19 reviews) | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 9.3 (16 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.4 (32 reviews) ✓ Verified | 9.7 (17 reviews) | | **Task / Activity Management** | 8.1 (30 reviews) ✓ Verified | 9.5 (17 reviews) | | **Territory & Quota Management** | 7.5 (22 reviews) | 9.3 (16 reviews) | | **Desktop Integration** | 8.1 (25 reviews) ✓ Verified | 9.2 (15 reviews) | | **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 9.1 (15 reviews) | | **Quote & Order Management** | 6.6 (21 reviews) | 9.2 (15 reviews) | | **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 9.2 (15 reviews) | #### Marketing Automation | Feature | Kommo | Mekari Qontak | |---|---|---| | **Email Marketing** | 8.0 (21 reviews) ✓ Verified | 8.8 (15 reviews) | | **Campaign Management** | 7.9 (21 reviews) | Feature Not Available | | **Lead Management** | 9.0 (31 reviews) ✓ Verified | 9.6 (19 reviews) | #### Customer Support | Feature | Kommo | Mekari Qontak | |---|---|---| | **Case Management** | 7.5 (22 reviews) | 9.2 (16 reviews) | | **Customer Support Portal** | 7.4 (21 reviews) | 9.0 (15 reviews) | | **Knowledge Base** | 6.9 (18 reviews) | 8.8 (15 reviews) | | **Call Center Features** | 7.0 (16 reviews) | 8.5 (17 reviews) | | **Support Analytics** | 6.9 (18 reviews) | 9.3 (17 reviews) | #### Reporting & Analytics | Feature | Kommo | Mekari Qontak | |---|---|---| | **Reporting** | 7.4 (26 reviews) ✓ Verified | 9.6 (17 reviews) | | **Dashboards** | 7.6 (25 reviews) ✓ Verified | 9.4 (18 reviews) | | **Forecasting** | 7.2 (20 reviews) ✓ Verified | 9.6 (15 reviews) | #### Mobile & Social | Feature | Kommo | Mekari Qontak | |---|---|---| | **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 8.8 (15 reviews) | | **Social Network Integration** | 7.5 (19 reviews) ✓ Verified | 8.9 (17 reviews) | | **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 8.9 (16 reviews) | #### Platform | Feature | Kommo | Mekari Qontak | |---|---|---| | **Customization** | 7.8 (17 reviews) ✓ Verified | 9.6 (12 reviews) | | **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 9.3 (14 reviews) | | **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 9.5 (13 reviews) | | **Internationalization** | 8.2 (11 reviews) ✓ Verified | 9.0 (10 reviews) | | **Sandbox / Test Environments** | 6.8 (11 reviews) | 9.1 (11 reviews) | | **Document & Content Mgmt.** | 6.8 (10 reviews) | 9.1 (11 reviews) | | **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 9.3 (12 reviews) | | **Output Document Generation** | 6.8 (10 reviews) | 9.0 (10 reviews) | #### Integration | Feature | Kommo | Mekari Qontak | |---|---|---| | **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 9.3 (12 reviews) | | **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 9.5 (11 reviews) | | **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 9.4 (9 reviews) | #### Generative AI | Feature | Kommo | Mekari Qontak | |---|---|---| | **AI Text Generation** | 6.3 (5 reviews) | 9.3 (5 reviews) | #### Agentic AI - CRM | Feature | Kommo | Mekari Qontak | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.7 (5 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 8.0 (5 reviews) | 9.7 (5 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | 9.7 (6 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | 8.6 (7 reviews) | Not enough data | ### Omnichannel Commerce | Product | Score | Reviews | |---|---|---| | **Kommo** | N/A | N/A | | **Mekari Qontak** | 9.7/10 | 10 | #### Reporting | Feature | Kommo | Mekari Qontak | |---|---|---| | **Reports & Analytics** | Not enough data | 10.0 (8 reviews) | | **Data Transfer Tools** | Not enough data | 9.7 (5 reviews) | #### Omnichannel Features | Feature | Kommo | Mekari Qontak | |---|---|---| | **Retail Management** | Not enough data | 9.7 (5 reviews) | | **POS Integration** | Not enough data | 9.3 (5 reviews) | | **Social Media Integration** | Not enough data | 10.0 (7 reviews) | | **Customer Service Integration** | Not enough data | 9.8 (8 reviews) | | **Marketing Tools** | Not enough data | 9.8 (7 reviews) | | **E-commerce Integration** | Not enough data | 9.3 (5 reviews) | | **ERP Integration** | Not enough data | 10.0 (5 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Mekari Qontak (1):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce) --- ## Reviewer Demographics ### By Company Size | Segment | Kommo | Mekari Qontak | |---|---|---| | **Small-Business** | 80.0% | 35.5% | | **Mid-Market** | 8.9% | 54.8% | | **Enterprise** | 11.1% | 9.7% | ### By Industry #### Kommo - **Marketing and Advertising:** 23.8% - **Information Technology and Services:** 11.9% - **Computer & Network Security:** 4.8% - **Computer Software:** 4.8% - **Education Management:** 4.8% - **Financial Services:** 4.8% - **Internet:** 4.8% - **Music:** 4.8% - **Retail:** 4.8% - **Telecommunications:** 4.8% - **Other:** 26.2% #### Mekari Qontak - **Information Technology and Services:** 36.7% - **Manufacturing:** 6.7% - **Retail:** 6.7% - **Financial Services:** 6.7% - **Automotive:** 6.7% - **Telecommunications:** 3.3% - **Primary/Secondary Education:** 3.3% - **Media Production:** 3.3% - **Hospital & Health Care:** 3.3% - **Higher Education:** 3.3% - **Other:** 20.0% --- ## Alternatives ### Alternatives to Kommo - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25782 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13792 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3041 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) ### Alternatives to Mekari Qontak - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25782 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13792 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (810 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3041 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews) - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (670 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) — 4.8/5 stars (1045 reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) — 4.7/5 stars (491 reviews) --- ## Top Discussions ### Kommo - Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..." ### Mekari Qontak - Title: [What is Qontak by Mekari used for?](https://www.g2.com/discussions/what-is-qontak-by-mekari-used-for) — 1 comment > **Top comment:** "In our company, Qontak by Mekari is used as an omnichannel communication and CRM platform. We use it to manage customer interactions across WhatsApp,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-mekari-qontak)