Compare KnowledgeOwl, Zoho Desk, and Zendesk Support

Pricing

 
Additional Users
$20
month
FREE
$0
/agent/month
Essential
$5
/month
 
KnowledgeOwl Subscription
$49
month
PROFESSIONAL
$12
/agent/month
Team
$19
/month
 
Additional Knowledge Bases
$30
month
ENTERPRISE
$25
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.7
Ease of Use
Ease of Use
9.0
8.5
8.6
Ease of Setup
Ease of Setup
8.9
8.1
8.2
Ease of Admin
Ease of Admin
8.9
8.4
8.3
Quality of Support
Quality of Support
9.6
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
7.6
Meets Requirements
KnowledgeOwl
9.0
Zoho Desk
8.7
Zendesk Support
8.7
Ease of Use
KnowledgeOwl
9.0
Zoho Desk
8.5
Zendesk Support
8.6
Ease of Setup
KnowledgeOwl
8.9
Zoho Desk
8.1
Zendesk Support
8.2
Ease of Admin
KnowledgeOwl
8.9
Zoho Desk
8.4
Zendesk Support
8.3
Quality of Support
KnowledgeOwl
9.6
Zoho Desk
8.2
Zendesk Support
8.3
Ease of Doing Business With
KnowledgeOwl
9.6
Zoho Desk
8.5
Zendesk Support
8.4
Product Direction (% positive)
KnowledgeOwl
9.3
Zoho Desk
8.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Zoho Desk
8.7
Zendesk Support
8.6
Searchable Articles
KnowledgeOwl
8.7
Zoho Desk
8.7
Zendesk Support
8.6
Community Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6
Forum to Reponse
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zoho Desk
8.8
Zendesk Support
8.9
Live Chat
KnowledgeOwl
Not enough data available
Zoho Desk
8.7
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
70.5%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
23.9%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
5.6%
16.8%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
23.4%
Computer Software
17.5%
 
Internet
8.3%
Computer Software
10.4%
Information Technology and Services
15.2%
 
Information Technology and Services
8.3%
Telecommunications
3.9%
Internet
9.9%
 
Education Management
8.3%
Internet
3.9%
Marketing and Advertising
4.7%
 
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.8%
Retail
3.5%
 
Other
45.8%
Other
54.6%
Other
49.2%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffery G.
Administrator

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
KnowledgeOwl
Most Helpful Favorable Review
Jeffery G.
Administrator

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service...

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos provided
No videos provided
KnowledgeOwl
No videos provided
Zoho Desk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Zoho Desk a QuestionContact Zoho DeskRequest More InformationRequest More Information