Compare KnowledgeOwl, Zoho Desk, and TeamSupport

Pricing

 
Additional Knowledge Bases
$30
month
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
KnowledgeOwl Subscription
$49
month
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Additional Users
$20
month
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.6
Ease of Use
Ease of Use
9.0
8.5
8.6
Ease of Setup
Ease of Setup
8.9
8.1
8.3
Ease of Admin
Ease of Admin
8.9
8.4
8.7
Quality of Support
Quality of Support
9.6
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
9.0
Meets Requirements
KnowledgeOwl
9.0
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
KnowledgeOwl
9.0
Zoho Desk
8.5
TeamSupport
8.6
Ease of Setup
KnowledgeOwl
8.9
Zoho Desk
8.1
TeamSupport
8.3
Ease of Admin
KnowledgeOwl
8.9
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
KnowledgeOwl
9.6
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
Zoho Desk
8.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Zoho Desk
8.7
TeamSupport
8.3
Searchable Articles
KnowledgeOwl
8.7
Zoho Desk
8.7
TeamSupport
8.3
Community Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
TeamSupport
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
TeamSupport
8.6
Forum to Reponse
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
TeamSupport
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zoho Desk
8.8
TeamSupport
8.8
Live Chat
KnowledgeOwl
Not enough data available
Zoho Desk
8.7
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
70.5%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
23.9%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
5.7%
12.5%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.7%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
23.4%
Computer Software
26.5%
 
Internet
8.3%
Computer Software
10.5%
Information Technology and Services
21.3%
 
Information Technology and Services
8.3%
Telecommunications
3.9%
Internet
5.5%
 
Education Management
8.3%
Internet
3.9%
Financial Services
4.3%
 
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.8%
Hospitality
3.8%
 
Other
45.8%
Other
54.5%
Other
38.6%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.3%
Internet
5.5%
Financial Services
4.3%
Hospitality
3.8%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Anna H.
User in Marketing and Advertising

It enables us to easily communicate and direct employees to one single source for all of our learning and documentation. It streamlines what would otherwise be a very complicated process.

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Information Technology and Services

There are bugs in the software and the features need updated. Team Support is not easy to learn and is not user-friendly to the beginner.

 
KnowledgeOwl
Most Helpful Favorable Review
Anna H.
User in Marketing and Advertising

It enables us to easily communicate and direct employees to one single source for all of our learning and documentation. It streamlines what would otherwise be a very complicated process.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Information Technology and Services

There are bugs in the software and the features need updated. Team Support is not easy to learn and is not user-friendly to the beginner.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KnowledgeOwl
No videos provided
Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
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TeamSupport
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