Compare KnowledgeOwl, Zoho Desk, and LiveAgent

Pricing

 
KnowledgeOwl Subscription
$49
month
FREE
$0
/agent/month
All-inclusive
$39/month
User Seat
 
Additional Knowledge Bases
$30
month
PROFESSIONAL
$12
/agent/month
Ticket+Chat
$29/month
User Seat
 
Additional Users
$20
month
ENTERPRISE
$25
/agent/month
Ticket
$15/month
User Seat
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.8
Ease of Use
Ease of Use
9.0
8.5
9.0
Ease of Setup
Ease of Setup
8.9
8.1
8.7
Ease of Admin
Ease of Admin
8.9
8.3
8.9
Quality of Support
Quality of Support
9.6
8.2
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
9.1
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
9.0
Meets Requirements
KnowledgeOwl
9.0
Zoho Desk
8.7
LiveAgent
8.8
Ease of Use
KnowledgeOwl
9.0
Zoho Desk
8.5
LiveAgent
9.0
Ease of Setup
KnowledgeOwl
8.9
Zoho Desk
8.1
LiveAgent
8.7
Ease of Admin
KnowledgeOwl
8.9
Zoho Desk
8.3
LiveAgent
8.9
Quality of Support
KnowledgeOwl
9.6
Zoho Desk
8.2
LiveAgent
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
Zoho Desk
8.5
LiveAgent
9.1
Product Direction (% positive)
KnowledgeOwl
9.3
Zoho Desk
8.7
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Zoho Desk
8.7
LiveAgent
9.1
Searchable Articles
KnowledgeOwl
8.7
Zoho Desk
8.6
LiveAgent
9.0
Community Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
LiveAgent
8.9
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
LiveAgent
8.9
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
LiveAgent
9.0
Forum to Reponse
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
LiveAgent
9.1
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zoho Desk
8.8
LiveAgent
9.2
Live Chat
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
70.0%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
23.9%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
6.1%
13.2%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Zoho Desk
Small-Business
70.0%
Mid-Market
23.9%
Enterprise
6.1%
LiveAgent
Small-Business
61.8%
Mid-Market
25.0%
Enterprise
13.2%

Reviewers' Industry

 
Computer Software
21.7%
Information Technology and Services
22.9%
Information Technology and Services
12.8%
 
Internet
8.7%
Computer Software
10.0%
Computer Software
7.1%
 
Education Management
8.7%
Telecommunications
4.1%
Internet
5.7%
 
Non-Profit Organization Management
7.2%
Internet
3.8%
Retail
5.0%
 
Information Technology and Services
7.2%
Marketing and Advertising
3.6%
Marketing and Advertising
3.9%
 
Other
46.4%
Other
55.6%
Other
65.4%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Zoho Desk
Information Technology and Services
22.9%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.6%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
5.0%
Marketing and Advertising
3.9%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

 
KnowledgeOwl
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Screenshots

 
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Videos

 No videos provided

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KnowledgeOwl
No videos provided
Zoho Desk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
LiveAgent
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