Compare KnowledgeOwl, Zoho Desk, and HappyFox

Pricing

 
Additional Users
$20
month
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
Additional Knowledge Bases
$30
month
PROFESSIONAL
$12
/agent/month
Fantastic
$49
per staff / month
 
KnowledgeOwl Subscription
$49
month
ENTERPRISE
$25
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.9
Ease of Use
Ease of Use
9.0
8.5
9.3
Ease of Setup
Ease of Setup
8.9
8.1
8.9
Ease of Admin
Ease of Admin
8.9
8.4
9.1
Quality of Support
Quality of Support
9.6
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
9.2
Meets Requirements
KnowledgeOwl
9.0
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
KnowledgeOwl
9.0
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
KnowledgeOwl
8.9
Zoho Desk
8.1
HappyFox
8.9
Ease of Admin
KnowledgeOwl
8.9
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
KnowledgeOwl
9.6
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
KnowledgeOwl
9.6
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
KnowledgeOwl
9.3
Zoho Desk
8.7
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Zoho Desk
8.7
HappyFox
8.6
Searchable Articles
KnowledgeOwl
8.7
Zoho Desk
8.7
HappyFox
8.9
Community Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
HappyFox
Not enough data available
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
HappyFox
7.7
Forum to Reponse
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
HappyFox
8.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zoho Desk
8.8
HappyFox
9.4
Live Chat
KnowledgeOwl
Not enough data available
Zoho Desk
8.7
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
70.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
23.9%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
5.6%
15.2%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
23.4%
Information Technology and Services
14.6%
 
Internet
8.3%
Computer Software
10.4%
Computer Software
12.0%
 
Information Technology and Services
8.3%
Telecommunications
3.9%
Higher Education
6.3%
 
Education Management
8.3%
Internet
3.9%
Real Estate
3.8%
 
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.8%
Education Management
3.8%
 
Other
45.8%
Other
54.6%
Other
59.5%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin V.
Administrator in Computer Software

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility)

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
KnowledgeOwl
Most Helpful Favorable Review
Kevin V.
Administrator in Computer Software

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility)

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided
No videos provided
KnowledgeOwl
No videos provided
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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