Compare KnowledgeOwl vs Zendesk Support

See this
comparison of KnowledgeOwl vs. Zendesk Support
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Zendesk Support rates 4.2/5 stars with 1,583 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$5
/month
 
Additional Knowledge Bases
$30
month
Team
$19
/month
 
Additional Users
$20
month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
Ease of Use
Ease of Use
9.0
8.6
Ease of Setup
Ease of Setup
8.9
8.2
Ease of Admin
Ease of Admin
8.9
8.3
Quality of Support
Quality of Support
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.6
Meets Requirements
KnowledgeOwl
9.0
Zendesk Support
8.7
Ease of Use
KnowledgeOwl
9.0
Zendesk Support
8.6
Ease of Setup
KnowledgeOwl
8.9
Zendesk Support
8.2
Ease of Admin
KnowledgeOwl
8.9
Zendesk Support
8.3
Quality of Support
KnowledgeOwl
9.6
Zendesk Support
8.3
Ease of Doing Business With
KnowledgeOwl
9.6
Zendesk Support
8.4
Product Direction (% positive)
KnowledgeOwl
9.3
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Zendesk Support
8.6
Searchable Articles
KnowledgeOwl
8.7
Zendesk Support
8.6
Community Forums
KnowledgeOwl
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zendesk Support
8.6
Forum to Reponse
KnowledgeOwl
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zendesk Support
8.9
Live Chat
KnowledgeOwl
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
16.7%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
22.2%
Computer Software
17.5%
 
Internet
8.3%
Information Technology and Services
15.2%
 
Information Technology and Services
8.3%
Internet
9.9%
 
Education Management
8.3%
Marketing and Advertising
4.7%
 
Non-Profit Organization Management
6.9%
Retail
3.5%
 
Other
45.8%
Other
49.2%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kate M.
Administrator in Information Technology and Services

Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
KnowledgeOwl
Most Helpful Favorable Review
Kate M.
Administrator in Information Technology and Services

Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at...

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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