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Compare KnowledgeOwl and Whatfix 
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At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
$100.00
No pricing available
KnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansWhatfix
Star Rating
(494)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in its Content Editor feature, scoring a remarkable 9.5, which reviewers mention makes creating and managing content straightforward and efficient. In contrast, Whatfix's content editing capabilities are perceived as less intuitive, with a score of 8.3.
- Reviewers mention that KnowledgeOwl's Quality of Support is outstanding, with a perfect score of 9.7, indicating that users feel well-supported. Whatfix, while still strong, has a slightly lower score of 9.5, suggesting that some users may experience longer response times.
- G2 users highlight KnowledgeOwl's Knowledge Base functionality, scoring 9.5, as a key strength, particularly for its Searchable Articles feature, which users say makes finding information quick and easy. Whatfix's Knowledge Base, with a score of 8.9, is effective but not as highly rated for searchability.
- Users on G2 report that KnowledgeOwl's Versioning and Version History feature, scoring 8.7, is particularly useful for tracking changes, while Whatfix's similar feature is rated lower at 7.0, indicating potential limitations in managing content updates.
- Reviewers mention that KnowledgeOwl's Mobile Optimization is rated at 8.6, making it a solid choice for users who need access on the go. In comparison, Whatfix's mobile optimization is rated lower at 7.1, which may hinder user experience for mobile users.
- Users say that KnowledgeOwl's Personalization features, scoring 9.4, allow for tailored user experiences, which is a significant advantage over Whatfix's score of 8.3 in this area, suggesting that KnowledgeOwl provides more robust options for customizing user interactions.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Whatfix
No pricing availableFree Trial
KnowledgeOwl
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.1
117
8.8
338
Ease of Use
9.2
118
8.6
408
Ease of Setup
8.9
88
8.3
358
Ease of Admin
9.1
90
8.5
278
Quality of Support
9.7
111
9.7
338
Has the product been a good partner in doing business?
9.7
86
9.5
277
Product Direction (% positive)
9.6
117
9.7
323
Features by Category
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Knowledge Pages
8.6
43
Not enough data
8.4
43
Not enough data
8.8
44
Not enough data
7.0
39
Not enough data
6.8
38
Not enough data
9.6
42
Not enough data
Knowledge Dissemination
8.3
46
Not enough data
9.5
45
Not enough data
9.3
45
Not enough data
8.5
41
Not enough data
8.3
43
Not enough data
Feature Not Available
Not enough data
9.7
42
Not enough data
8.4
36
Not enough data
8.3
38
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
7
7.6
51
Self-Service Experience
9.5
29
8.9
147
9.4
29
8.8
142
6.9
23
8.1
94
8.6
21
7.0
68
Feature Not Available
8.2
84
Self-Service Platform
9.5
24
8.6
91
8.9
22
8.1
88
6.9
21
7.6
77
8.6
23
8.0
89
Agentic AI - Customer Self-Service
Feature Not Available
7.1
13
Feature Not Available
7.3
13
Feature Not Available
6.8
13
Feature Not Available
7.1
14
Feature Not Available
6.8
12
Feature Not Available
7.7
13
Feature Not Available
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and Whatfix are categorized as Customer Self-Service
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
KnowledgeOwl has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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