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Compare KnowledgeOwl, Vision Helpdesk, Zendesk Support, and Help Scout

Pricing

 
Additional Knowledge Bases
$30
month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
Basic
$8
user/month
 
KnowledgeOwl Subscription
$49
month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
Standard
$15
user/month
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
Plus
$27
user/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
KnowledgeOwl
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.7
8.5
Ease of Use
Ease of Use
9.0
9.0
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.8
8.2
8.8
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.8
Quality of Support
Quality of Support
9.6
9.6
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
7.6
7.8
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.2
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
8.9
Zendesk Support
8.6
Help Scout
7.9
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Help Scout
8.0
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Help Scout
8.1
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Help Scout
8.7
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6
Help Scout
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
38.4%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
44.9%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
16.7%
4.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
Computer Software
23.0%
 
Internet
8.3%
Internet
13.8%
Information Technology and Services
15.2%
Internet
17.5%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
10.0%
Information Technology and Services
7.7%
 
Education Management
8.3%
Individual & Family Services
5.2%
Marketing and Advertising
4.8%
Marketing and Advertising
6.0%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Retail
3.4%
Hospital & Health Care
4.9%
 
Other
45.8%
Other
37.9%
Other
48.8%
Other
41.0%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Megan S.
User in Computer Software

Flexibility of setting up tags, review process / draft mode. Search tags were useful and returned optimized results.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User

Integration is very minimal, especially compared to Zendesk

 
KnowledgeOwl
Most Helpful Favorable Review
Megan S.
User in Computer Software

Flexibility of setting up tags, review process / draft mode. Search tags were useful and returned optimized results.

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

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