Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare KnowledgeOwl, Vision Helpdesk, Zendesk Support, and HappyFox

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
Mighty
$29
per staff / month
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
Fantastic
$49
per staff / month
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
Enterprise
$69
per staff / month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.7
8.9
Ease of Use
Ease of Use
9.0
9.0
8.6
9.3
Ease of Setup
Ease of Setup
8.9
8.8
8.2
8.9
Ease of Admin
Ease of Admin
8.9
9.2
8.3
9.1
Quality of Support
Quality of Support
9.6
9.6
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
7.6
9.3
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
Zendesk Support
7.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.2
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
8.9
Zendesk Support
8.6
HappyFox
8.8
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
HappyFox
7.2
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
HappyFox
9.3
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
38.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
44.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
16.7%
15.5%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
Information Technology and Services
14.1%
 
Internet
8.3%
Internet
13.8%
Information Technology and Services
15.3%
Computer Software
12.2%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
10.1%
Higher Education
6.4%
 
Education Management
8.3%
Individual & Family Services
5.2%
Marketing and Advertising
4.7%
Real Estate
3.8%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Retail
3.3%
Education Management
3.8%
 
Other
45.8%
Other
37.9%
Other
48.8%
Other
59.6%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
KnowledgeOwl
Most Helpful Favorable Review
Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask KnowledgeOwl a QuestionContact KnowledgeOwlRequest More InformationRequest More InformationRequest More InformationRequest More InformationAsk HappyFox a QuestionContact HappyFox