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Compare KnowledgeOwl, Vision Helpdesk, Zendesk Support, and Freshdesk

Pricing

 
Additional Users
$20
month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
KnowledgeOwl Subscription
$49
month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Additional Knowledge Bases
$30
month
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.7
8.5
Ease of Use
Ease of Use
9.0
9.0
8.6
8.8
Ease of Setup
Ease of Setup
8.9
8.8
8.2
8.6
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.7
Quality of Support
Quality of Support
9.6
9.6
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
7.6
8.6
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
Zendesk Support
7.6
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.2
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
8.9
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
38.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
44.7%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
16.7%
11.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
Information Technology and Services
20.4%
 
Internet
8.3%
Internet
13.8%
Information Technology and Services
15.3%
Computer Software
14.0%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
10.1%
Internet
5.9%
 
Education Management
8.3%
Individual & Family Services
5.2%
Marketing and Advertising
4.7%
Education Management
3.7%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Retail
3.3%
E-Learning
3.4%
 
Other
45.8%
Other
37.9%
Other
48.8%
Other
52.6%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
KnowledgeOwl
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
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