Compare KnowledgeOwl, Vision Helpdesk, TeamSupport, and LiveAgent

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter Help Desk
$12
per staff per mo billed annually
Support Desk
$50
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
Enterprise
$65
/ agent / month billed annually
Ticket
$15/month
User Seat
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
Private Cloud
Custom
Contact Us for Pricing
All-inclusive
$39/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.6
8.8
Ease of Use
Ease of Use
9.0
9.0
8.7
9.0
Ease of Setup
Ease of Setup
8.9
8.8
8.3
8.7
Ease of Admin
Ease of Admin
8.9
9.2
8.7
8.9
Quality of Support
Quality of Support
9.6
9.6
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
9.0
9.0
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
TeamSupport
8.6
LiveAgent
8.8
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
TeamSupport
8.7
LiveAgent
9.0
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
TeamSupport
8.3
LiveAgent
8.7
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
TeamSupport
8.8
LiveAgent
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
TeamSupport
9.2
LiveAgent
9.1
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
TeamSupport
9.0
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.4
TeamSupport
8.3
LiveAgent
9.1
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
9.2
TeamSupport
8.3
LiveAgent
9.0
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.5
TeamSupport
8.0
LiveAgent
9.0
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.8
TeamSupport
8.3
LiveAgent
9.0
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
TeamSupport
8.7
LiveAgent
9.1
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.4
TeamSupport
8.4
LiveAgent
9.1
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
TeamSupport
8.9
LiveAgent
9.3
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.9
TeamSupport
8.3
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
59.2%
40.7%
62.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
30.6%
46.9%
24.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
10.2%
12.4%
13.3%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
TeamSupport
Small-Business
40.7%
Mid-Market
46.9%
Enterprise
12.4%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.0%
Computer Software
26.7%
Information Technology and Services
12.5%
 
Internet
8.3%
Internet
13.3%
Information Technology and Services
21.1%
Computer Software
7.4%
 
Information Technology and Services
8.3%
Information Technology and Services
13.3%
Internet
5.4%
Internet
5.5%
 
Education Management
8.3%
Individual & Family Services
5.0%
Financial Services
4.2%
Retail
4.5%
 
Non-Profit Organization Management
6.9%
Education Management
5.0%
Hospitality
3.7%
Marketing and Advertising
4.1%
 
Other
45.8%
Other
38.3%
Other
38.9%
Other
66.0%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
KnowledgeOwl
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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