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Compare KnowledgeOwl, Vision Helpdesk, LiveAgent, and Zendesk Support

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter Help Desk
$12
per staff per mo billed annually
Ticket
$9/month
User Seat
Essential
$5
/month
 
Additional Users
$20
month
Pro Help Desk Software
$20
per staff per mo billed annually
All-inclusive
$39/month
User Seat
Team
$19
/month
 
Additional Knowledge Bases
$30
month
Satellite Desk
$24
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.8
8.7
Ease of Use
Ease of Use
9.0
9.0
9.0
8.6
Ease of Setup
Ease of Setup
8.9
8.8
8.7
8.2
Ease of Admin
Ease of Admin
8.9
9.2
8.9
8.3
Quality of Support
Quality of Support
9.6
9.6
9.1
8.3
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
9.0
7.6
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
LiveAgent
8.8
Zendesk Support
8.7
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
LiveAgent
9.0
Zendesk Support
8.6
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
LiveAgent
8.7
Zendesk Support
8.2
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
LiveAgent
8.9
Zendesk Support
8.3
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
Zendesk Support
8.3
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
Zendesk Support
8.4
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
LiveAgent
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.2
LiveAgent
9.1
Zendesk Support
8.6
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
8.9
LiveAgent
9.0
Zendesk Support
8.6
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.0
Zendesk Support
8.2
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
8.9
Zendesk Support
8.2
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.1
Zendesk Support
8.6
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Zendesk Support
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.3
Zendesk Support
8.9
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
LiveAgent
9.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
62.4%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
24.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
13.2%
16.7%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.4%
Mid-Market
24.4%
Enterprise
13.2%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
Computer Software
17.8%
 
Internet
8.3%
Internet
13.8%
Computer Software
7.4%
Information Technology and Services
15.2%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
5.6%
Internet
10.0%
 
Education Management
8.3%
Individual & Family Services
5.2%
Retail
4.4%
Marketing and Advertising
4.8%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Marketing and Advertising
4.2%
Retail
3.4%
 
Other
45.8%
Other
37.9%
Other
65.8%
Other
48.8%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.4%
Marketing and Advertising
4.2%
Other
65.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sandy M.
User in Computer Software

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap!

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User

Everything was a bit slow and buggy at times.

G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
KnowledgeOwl
Most Helpful Favorable Review
Sandy M.
User in Computer Software

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap!

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
Zendesk Support
No downloads provided
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