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Compare KnowledgeOwl, Vision Helpdesk, LiveAgent, and TeamSupport

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter Help Desk
$12
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
Support Desk
$50
/ agent / month billed annually
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket
$9/month
User Seat
Enterprise
$65
/ agent / month billed annually
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
All-inclusive
$39/month
User Seat
Private Cloud
Custom
Contact Us for Pricing
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.8
8.6
Ease of Use
Ease of Use
9.0
9.0
9.0
8.6
Ease of Setup
Ease of Setup
8.9
8.8
8.7
8.3
Ease of Admin
Ease of Admin
8.9
9.2
8.9
8.7
Quality of Support
Quality of Support
9.6
9.6
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
9.1
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
9.0
9.0
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
LiveAgent
8.8
TeamSupport
8.6
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
LiveAgent
9.0
TeamSupport
8.6
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
LiveAgent
8.7
TeamSupport
8.3
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
LiveAgent
8.9
TeamSupport
8.7
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
TeamSupport
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
TeamSupport
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
LiveAgent
9.0
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.2
LiveAgent
9.1
TeamSupport
8.3
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
8.9
LiveAgent
9.0
TeamSupport
8.3
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.0
TeamSupport
8.0
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
8.9
TeamSupport
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.0
TeamSupport
8.7
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
TeamSupport
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.3
TeamSupport
8.8
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
LiveAgent
9.4
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
62.6%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
24.3%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
13.1%
11.8%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
Computer Software
26.7%
 
Internet
8.3%
Internet
13.8%
Computer Software
7.4%
Information Technology and Services
21.0%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
5.6%
Internet
5.7%
 
Education Management
8.3%
Individual & Family Services
5.2%
Retail
4.5%
Financial Services
4.4%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Marketing and Advertising
4.2%
Hospitality
3.7%
 
Other
45.8%
Other
37.9%
Other
65.8%
Other
38.5%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
KnowledgeOwl
Most Helpful Favorable Review
G2 User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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