Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare KnowledgeOwl, Vision Helpdesk, LiveAgent, and LiveChat

Pricing

 
Additional Knowledge Bases
$30
month
Starter Help Desk
$12
per staff per mo billed annually
Ticket
$9/month
User Seat
Starter
$16
per seat / month
 
Additional Users
$20
month
Pro Help Desk Software
$20
per staff per mo billed annually
All-inclusive
$39/month
User Seat
Team
$33
per seat / month
 
KnowledgeOwl Subscription
$49
month
Satellite Desk
$24
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
Business
$50
per seat / month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$149
per seat / month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.8
9.1
Ease of Use
Ease of Use
9.0
9.0
9.0
9.4
Ease of Setup
Ease of Setup
8.9
8.8
8.7
9.1
Ease of Admin
Ease of Admin
8.9
9.2
8.9
9.2
Quality of Support
Quality of Support
9.6
9.6
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
9.0
8.4
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
LiveAgent
8.8
LiveChat
9.1
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
LiveAgent
9.0
LiveChat
9.4
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
LiveAgent
8.7
LiveChat
9.1
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
LiveAgent
8.9
LiveChat
9.2
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
LiveChat
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
LiveChat
9.1
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
LiveAgent
9.0
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
62.5%
47.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
24.4%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
13.1%
16.6%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
Computer Software
9.5%
 
Internet
8.3%
Internet
13.8%
Computer Software
7.4%
Information Technology and Services
8.2%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
5.6%
Retail
4.9%
 
Education Management
8.3%
Individual & Family Services
5.2%
Retail
4.5%
Internet
4.9%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Marketing and Advertising
4.2%
Telecommunications
3.2%
 
Other
45.8%
Other
37.9%
Other
65.7%
Other
69.3%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Elizabeth H.
User in Real Estate

Ease of navigation, customization, creation of sub categories and articles is very simple

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User

Everything was a bit slow and buggy at times.

G2 User

Haven't used it enough to identify what I actively dislike.

G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

 
KnowledgeOwl
Most Helpful Favorable Review
Elizabeth H.
User in Real Estate

Ease of navigation, customization, creation of sub categories and articles is very simple

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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