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Compare KnowledgeOwl, Vision Helpdesk, LiveAgent, and Intercom

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter Help Desk
$12
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
Engage
$53
starting from
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket
$9/month
User Seat
Respond
$53
starting from
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
All-inclusive
$39/month
User Seat
Educate
$49
monthly flat rate
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.8
8.6
Ease of Use
Ease of Use
9.0
9.0
9.0
8.7
Ease of Setup
Ease of Setup
8.9
8.8
8.7
8.3
Ease of Admin
Ease of Admin
8.9
9.2
8.9
8.7
Quality of Support
Quality of Support
9.6
9.6
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
9.0
8.5
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
LiveAgent
8.8
Intercom
8.6
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
LiveAgent
9.0
Intercom
8.7
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
LiveAgent
8.7
Intercom
8.3
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
LiveAgent
8.9
Intercom
8.7
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
Intercom
8.5
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
Intercom
8.8
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
LiveAgent
9.0
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
62.5%
68.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
24.4%
27.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
13.1%
3.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Intercom
Small-Business
68.9%
Mid-Market
27.2%
Enterprise
3.9%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
Computer Software
24.6%
 
Internet
8.3%
Internet
13.8%
Computer Software
7.4%
Internet
16.7%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
5.6%
Information Technology and Services
15.0%
 
Education Management
8.3%
Individual & Family Services
5.2%
Retail
4.5%
Marketing and Advertising
6.9%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Marketing and Advertising
4.1%
Education Management
2.0%
 
Other
45.8%
Other
37.9%
Other
65.8%
Other
34.9%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.8%
Intercom
Computer Software
24.6%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User

Everything was a bit slow and buggy at times.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
KnowledgeOwl
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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