Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare KnowledgeOwl, Vision Helpdesk, LiveAgent, and Freshdesk

Pricing

 
Additional Knowledge Bases
$30
month
Starter Help Desk
$12
per staff per mo billed annually
Ticket
$9/month
User Seat
Sprout
Free
for UNLIMITED agents
 
KnowledgeOwl Subscription
$49
month
Pro Help Desk Software
$20
per staff per mo billed annually
All-inclusive
$39/month
User Seat
Blossom
$19
/ agent / month billed annually
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
8.8
8.5
Ease of Use
Ease of Use
9.0
9.0
9.0
8.8
Ease of Setup
Ease of Setup
8.9
8.8
8.7
8.6
Ease of Admin
Ease of Admin
8.9
9.2
8.9
8.7
Quality of Support
Quality of Support
9.6
9.6
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
9.0
8.6
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
LiveAgent
8.8
Freshdesk
8.5
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
LiveAgent
9.0
Freshdesk
8.8
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
LiveAgent
8.7
Freshdesk
8.6
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
LiveAgent
8.9
Freshdesk
8.7
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
Freshdesk
8.9
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.1
Freshdesk
8.8
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
LiveAgent
9.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.2
LiveAgent
9.1
Freshdesk
8.8
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
8.9
LiveAgent
9.0
Freshdesk
8.6
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.0
Freshdesk
8.4
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
8.9
Freshdesk
8.5
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.1
Freshdesk
7.2
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Freshdesk
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.3
Freshdesk
8.8
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
LiveAgent
9.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
62.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
24.4%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
13.1%
10.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
Information Technology and Services
20.4%
 
Internet
8.3%
Internet
13.8%
Computer Software
7.4%
Computer Software
13.9%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
Internet
5.6%
Internet
5.9%
 
Education Management
8.3%
Individual & Family Services
5.2%
Retail
4.5%
Education Management
3.7%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
Marketing and Advertising
4.2%
E-Learning
3.4%
 
Other
45.8%
Other
37.9%
Other
65.8%
Other
52.7%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Retail

no customer support , phones were always dropping calls

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
KnowledgeOwl
Most Helpful Favorable Review
G2 User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Retail

no customer support , phones were always dropping calls

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Freshdesk

Downloads

KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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