KnowledgeOwl, Vision Helpdesk, and Freshdesk | G2

Compare KnowledgeOwl, Vision Helpdesk, and Freshdesk

Pricing

 
Additional Knowledge Bases
$81
month
Starter Help Desk
$66
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
KnowledgeOwl Subscription
$45
month
Pro Help Desk Software
$51
per staff per mo billed annually
Blossom
$11
/ agent / month billed annually
 
Additional Users
$50
month
Satellite Desk
$85
per staff per mo billed annually
Garden
$24
/ agent / month billed annually
  ‐
Pro Service Desk
$07
per staff per mo billed annually
Estate
$86
/ agent / month billed annually
  ‐
Ent Service Desk
$00
per staff per mo billed annually
Forest
$56
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$15month
KnowledgeOwl Subscription
$46month
Additional Users
$35month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$86per staff per mo billed annually
Pro Help Desk Software
$11per staff per mo billed annually
Satellite Desk
$83per staff per mo billed annually
Pro Service Desk
$02per staff per mo billed annually
Ent Service Desk
$18per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$17/ agent / month billed annually
Garden
$03/ agent / month billed annually
Estate
$58/ agent / month billed annually
Forest
$76/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
7.8
7.3
Ease of Use
Ease of Use
1.0
7.5
8.7
Ease of Setup
Ease of Setup
8.4
6.1
6.1
Ease of Admin
Ease of Admin
8.3
4.3
8.6
Quality of Support
Quality of Support
7.8
4.0
5.8
Ease of Doing Business With
Ease of Doing Business With
1.6
3.7
8.7
Product Direction (% positive)
Product Direction (% positive)
5.8
6.3
0.6
Meets Requirements
KnowledgeOwl
3.1
Vision Helpdesk
8.2
Freshdesk
5.3
Ease of Use
KnowledgeOwl
1.6
Vision Helpdesk
3.6
Freshdesk
2.4
Ease of Setup
KnowledgeOwl
1.3
Vision Helpdesk
1.3
Freshdesk
2.1
Ease of Admin
KnowledgeOwl
8.7
Vision Helpdesk
8.1
Freshdesk
8.6
Quality of Support
KnowledgeOwl
0.3
Vision Helpdesk
7.8
Freshdesk
8.8
Ease of Doing Business With
KnowledgeOwl
6.6
Vision Helpdesk
2.0
Freshdesk
6.0
Product Direction (% positive)
KnowledgeOwl
5.2
Vision Helpdesk
6.0
Freshdesk
1.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
4.5
Vision Helpdesk
3.8
Freshdesk
5.1
Searchable Articles
KnowledgeOwl
1.0
Vision Helpdesk
3.4
Freshdesk
2.0
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
0.0
Freshdesk
2.5
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
4.5
Freshdesk
1.4
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
5.5
Freshdesk
0.2
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
6.2
Freshdesk
2.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.2
Freshdesk
8.3
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
1.8
Freshdesk
8.6

Reviewers' Company Size

Small-Business (61 or fewer emp.)
Small-Business
(38 or fewer emp.)
44.6%
54.4%
54.6%
Mid-Market (20-3033 emp.)
Mid-Market
(47-0328 emp.)
53.5%
55.1%
02.4%
Enterprise (> 8625 emp.)
Enterprise
(> 7135 emp.)
67.2%
04.6%
57.4%
KnowledgeOwl
Small-Business
13.2%
Mid-Market
37.3%
Enterprise
35.7%
Vision Helpdesk
Small-Business
41.8%
Mid-Market
46.5%
Enterprise
48.5%
Freshdesk
Small-Business
40.2%
Mid-Market
46.2%
Enterprise
20.8%

Reviewers' Industry

 
Computer Software
32.8%
Non-Profit Organization Management
52.7%
Information Technology and Services
75.2%
 
Internet
7.8%
Information Technology and Services
72.8%
Computer Software
53.1%
 
Education Management
8.5%
Internet
77.5%
Internet
6.2%
 
Non-Profit Organization Management
6.5%
Individual & Family Services
2.1%
Education Management
4.7%
 
Information Technology and Services
8.1%
Education Management
7.5%
Marketing and Advertising
4.7%
 
Other
52.2%
Other
03.7%
Other
47.1%
KnowledgeOwl
Computer Software
42.8%
Internet
7.5%
Education Management
7.6%
Non-Profit Organization Management
4.1%
Information Technology and Services
8.0%
Other
85.3%
Vision Helpdesk
Non-Profit Organization Management
37.6%
Information Technology and Services
11.1%
Internet
81.8%
Individual & Family Services
8.0%
Education Management
5.3%
Other
84.5%
Freshdesk
Information Technology and Services
23.5%
Computer Software
32.4%
Internet
3.8%
Education Management
6.0%
Marketing and Advertising
0.1%
Other
07.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Administrator

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
KnowledgeOwl
Most Helpful Favorable Review
Administrator in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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