Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare KnowledgeOwl vs Vision Helpdesk
See this
comparison of KnowledgeOwl vs. Vision Helpdesk
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Vision Helpdesk rates 4.7/5 stars with 47 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Additional Knowledge Bases
$30
month
Starter Help Desk
$12
per staff per mo billed annually
 
Additional Users
$20
month
Pro Help Desk Software
$20
per staff per mo billed annually
 
KnowledgeOwl Subscription
$49
month
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.3
Ease of Use
Ease of Use
9.0
9.0
Ease of Setup
Ease of Setup
8.9
8.8
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
9.6
9.6
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.3
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
9.0
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Vision Helpdesk
9.2
Searchable Articles
KnowledgeOwl
8.7
Vision Helpdesk
8.9
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
8.5%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Computer Software
22.2%
Non-Profit Organization Management
25.9%
 
Internet
8.3%
Internet
13.8%
 
Information Technology and Services
8.3%
Information Technology and Services
12.1%
 
Education Management
8.3%
Individual & Family Services
5.2%
 
Non-Profit Organization Management
6.9%
Education Management
5.2%
 
Other
45.8%
Other
37.9%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User

Everything was a bit slow and buggy at times.

 
KnowledgeOwl
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask KnowledgeOwl a QuestionContact KnowledgeOwlRequest More InformationRequest More Information