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Compare KnowledgeOwl, TeamSupport, and Vision Helpdesk

Pricing

 
Additional Users
$20
month
Support Desk
$50
/ agent / month billed annually
Starter Help Desk
$12
per staff per mo billed annually
 
KnowledgeOwl Subscription
$49
month
Enterprise
$65
/ agent / month billed annually
Pro Help Desk Software
$20
per staff per mo billed annually
 
Additional Knowledge Bases
$30
month
Private Cloud
Custom
Contact Us for Pricing
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
9.3
Ease of Use
Ease of Use
9.0
8.6
9.0
Ease of Setup
Ease of Setup
8.9
8.3
8.8
Ease of Admin
Ease of Admin
8.9
8.7
9.2
Quality of Support
Quality of Support
9.6
8.8
9.6
Ease of Doing Business With
Ease of Doing Business With
9.6
9.2
9.6
Product Direction (% positive)
Product Direction (% positive)
9.3
9.0
9.5
Meets Requirements
KnowledgeOwl
9.0
TeamSupport
8.6
Vision Helpdesk
9.3
Ease of Use
KnowledgeOwl
9.0
TeamSupport
8.6
Vision Helpdesk
9.0
Ease of Setup
KnowledgeOwl
8.9
TeamSupport
8.3
Vision Helpdesk
8.8
Ease of Admin
KnowledgeOwl
8.9
TeamSupport
8.7
Vision Helpdesk
9.2
Quality of Support
KnowledgeOwl
9.6
TeamSupport
8.8
Vision Helpdesk
9.6
Ease of Doing Business With
KnowledgeOwl
9.6
TeamSupport
9.2
Vision Helpdesk
9.6
Product Direction (% positive)
KnowledgeOwl
9.3
TeamSupport
9.0
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
TeamSupport
8.3
Vision Helpdesk
9.2
Searchable Articles
KnowledgeOwl
8.7
TeamSupport
8.3
Vision Helpdesk
8.9
Community Forums
KnowledgeOwl
Not enough data available
TeamSupport
8.0
Vision Helpdesk
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
TeamSupport
8.3
Vision Helpdesk
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
TeamSupport
8.7
Vision Helpdesk
8.9
Forum to Reponse
KnowledgeOwl
Not enough data available
TeamSupport
8.4
Vision Helpdesk
9.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
TeamSupport
8.8
Vision Helpdesk
8.9
Live Chat
KnowledgeOwl
Not enough data available
TeamSupport
8.4
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
40.9%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
47.3%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
11.8%
8.5%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Computer Software
22.2%
Computer Software
26.7%
Non-Profit Organization Management
25.9%
 
Internet
8.3%
Information Technology and Services
21.0%
Internet
13.8%
 
Information Technology and Services
8.3%
Internet
5.7%
Information Technology and Services
12.1%
 
Education Management
8.3%
Financial Services
4.4%
Individual & Family Services
5.2%
 
Non-Profit Organization Management
6.9%
Hospitality
3.7%
Education Management
5.2%
 
Other
45.8%
Other
38.5%
Other
37.9%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

G2 User

Everything was a bit slow and buggy at times.

 
KnowledgeOwl
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
KnowledgeOwl
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Vision Helpdesk
No videos provided

Downloads

KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
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