Compare KnowledgeOwl, Solvvy, Zendesk Support, and TeamSupport

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Additional Knowledge Bases
$30
month
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Additional Users
$20
month
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
8.6
Ease of Use
Ease of Use
9.0
9.3
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.9
8.2
8.3
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.7
Quality of Support
Quality of Support
9.6
9.4
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.6
9.0
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Solvvy
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
KnowledgeOwl
8.7
Solvvy
9.7
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.3
TeamSupport
8.0
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Zendesk Support
8.3
TeamSupport
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
TeamSupport
8.9
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
15.8%
38.3%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
84.2%
44.9%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
0%
16.8%
12.5%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%

Reviewers' Industry

 
Computer Software
22.2%
Internet
31.3%
Computer Software
17.5%
Computer Software
26.7%
 
Internet
8.3%
Computer Software
28.1%
Information Technology and Services
15.2%
Information Technology and Services
21.1%
 
Information Technology and Services
8.3%
Retail
15.6%
Internet
9.9%
Internet
5.4%
 
Education Management
8.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
Financial Services
4.2%
 
Non-Profit Organization Management
6.9%
Computer Networking
6.3%
Retail
3.5%
Hospitality
3.7%
 
Other
45.8%
Other
12.5%
Other
49.2%
Other
38.9%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
KnowledgeOwl
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

Screenshots

 
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Videos

 No videos provided
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KnowledgeOwl
No videos provided
Solvvy
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Solvvy a QuestionContact SolvvyRequest More InformationRequest More Information
 
KnowledgeOwl
KnowledgeOwl
Solvvy
Solvvy
Optimized for quick response
Zendesk Support
Zendesk Support
TeamSupport
TeamSupport