Compare KnowledgeOwl, Solvvy, Zendesk Support, and Help Scout

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$5
/month
Basic
$8
user/month
 
Additional Knowledge Bases
$30
month
Team
$19
/month
Standard
$15
user/month
 
Additional Users
$20
month
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
8.5
Ease of Use
Ease of Use
9.0
9.3
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.9
8.2
8.8
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.8
Quality of Support
Quality of Support
9.6
9.4
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.6
7.9
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0
Zendesk Support
7.6
Help Scout
7.9

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Solvvy
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Searchable Articles
KnowledgeOwl
8.7
Solvvy
9.7
Zendesk Support
8.6
Help Scout
8.0
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.2
Help Scout
8.4
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
Help Scout
8.9
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Help Scout
8.3
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
Help Scout
8.8
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
15.0%
38.2%
54.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
85.0%
44.9%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
0%
16.9%
6.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%

Reviewers' Industry

 
Computer Software
21.7%
Internet
25.0%
Computer Software
17.2%
Computer Software
20.0%
 
Internet
8.7%
Computer Software
25.0%
Information Technology and Services
14.6%
Internet
16.8%
 
Education Management
8.7%
Retail
15.0%
Internet
9.4%
Information Technology and Services
8.4%
 
Non-Profit Organization Management
7.2%
Computer Networking
10.0%
Marketing and Advertising
4.7%
Real Estate
5.8%
 
Information Technology and Services
7.2%
Media Production
5.0%
Retail
3.8%
Marketing and Advertising
5.2%
 
Other
46.4%
Other
20.0%
Other
50.2%
Other
43.9%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
KnowledgeOwl
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Solvvy
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Screenshots

 
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Videos

 No videos provided
No videos providedNo videos provided
KnowledgeOwl
No videos provided
Solvvy
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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