Compare KnowledgeOwl, Solvvy, Zendesk Support, and Help Scout

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$5
/month
Basic
$8
user/month
 
Additional Knowledge Bases
$30
month
Team
$19
/month
Standard
$15
user/month
 
Additional Users
$20
month
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
8.5
Ease of Use
Ease of Use
9.0
9.3
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.9
8.2
8.8
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.8
Quality of Support
Quality of Support
9.6
9.4
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.6
7.8
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Solvvy
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
KnowledgeOwl
8.7
Solvvy
9.7
Zendesk Support
8.6
Help Scout
8.0
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
Help Scout
8.7
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
15.8%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
84.2%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
0%
16.8%
6.1%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Computer Software
22.2%
Internet
31.3%
Computer Software
17.5%
Computer Software
22.5%
 
Internet
8.3%
Computer Software
28.1%
Information Technology and Services
15.2%
Internet
17.1%
 
Information Technology and Services
8.3%
Retail
15.6%
Internet
9.9%
Information Technology and Services
8.0%
 
Education Management
8.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Non-Profit Organization Management
6.9%
Computer Networking
6.3%
Retail
3.5%
Real Estate
4.8%
 
Other
45.8%
Other
12.5%
Other
49.2%
Other
41.7%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
KnowledgeOwl
Most Helpful Favorable Review
G2 User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Solvvy
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 4
2 of 4
3 of 4
4 of 4

Videos

 No videos provided
No videos providedNo videos provided
KnowledgeOwl
No videos provided
Solvvy
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Solvvy a QuestionContact SolvvyRequest More InformationRequest More InformationAsk Help Scout a QuestionContact Help Scout