Compare KnowledgeOwl, Solvvy, Zendesk Support, and Freshdesk

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Additional Knowledge Bases
$30
month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Additional Users
$20
month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
8.5
Ease of Use
Ease of Use
9.0
9.3
8.6
8.8
Ease of Setup
Ease of Setup
8.9
8.9
8.2
8.6
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.7
Quality of Support
Quality of Support
9.6
9.4
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.6
8.7
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0
Zendesk Support
7.6
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Solvvy
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
KnowledgeOwl
8.7
Solvvy
9.7
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.3
Freshdesk
8.5
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Zendesk Support
8.3
Freshdesk
8.5
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
15.8%
38.1%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
84.2%
45.1%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
0%
16.7%
10.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
22.2%
Internet
31.3%
Computer Software
17.5%
Information Technology and Services
20.4%
 
Internet
8.3%
Computer Software
28.1%
Information Technology and Services
15.2%
Computer Software
13.9%
 
Information Technology and Services
8.3%
Retail
15.6%
Internet
9.9%
Internet
5.8%
 
Education Management
8.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
Education Management
3.7%
 
Non-Profit Organization Management
6.9%
Computer Networking
6.3%
Retail
3.5%
E-Learning
3.4%
 
Other
45.8%
Other
12.5%
Other
49.2%
Other
52.9%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
KnowledgeOwl
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
No videos provided
KnowledgeOwl
No videos provided
Solvvy
Zendesk Support
No videos provided
Freshdesk
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KnowledgeOwl
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Solvvy
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Optimized for quick response
Zendesk Support
Zendesk Support
Freshdesk
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