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Compare KnowledgeOwl, Solvvy, and Zendesk Support

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$5
/month
 
Additional Knowledge Bases
$30
month
Team
$19
/month
 
Additional Users
$20
month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
Ease of Use
Ease of Use
9.0
9.3
8.6
Ease of Setup
Ease of Setup
8.9
8.9
8.2
Ease of Admin
Ease of Admin
8.9
9.2
8.3
Quality of Support
Quality of Support
9.6
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.6
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Zendesk Support
8.7
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Zendesk Support
8.3
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
KnowledgeOwl
8.7
Solvvy
9.7
Zendesk Support
8.6
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
15.8%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
84.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
0%
16.7%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
22.2%
Internet
31.3%
Computer Software
17.8%
 
Internet
8.3%
Computer Software
28.1%
Information Technology and Services
15.2%
 
Information Technology and Services
8.3%
Retail
15.6%
Internet
10.0%
 
Education Management
8.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.8%
 
Non-Profit Organization Management
6.9%
Computer Networking
6.3%
Retail
3.4%
 
Other
45.8%
Other
12.5%
Other
48.8%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
KnowledgeOwl
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
KnowledgeOwl
No videos provided
Solvvy
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zendesk Support
No downloads provided
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