Compare KnowledgeOwl vs Solvvy

See this
comparison of KnowledgeOwl vs. Solvvy
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
Ease of Use
Ease of Use
9.0
9.3
Ease of Setup
Ease of Setup
8.9
8.9
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
9.6
9.4
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Solvvy
Not enough data available
Searchable Articles
KnowledgeOwl
8.7
Solvvy
9.7
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
15.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
85.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%

Reviewers' Industry

 
Computer Software
21.7%
Internet
25.0%
 
Internet
8.7%
Computer Software
25.0%
 
Education Management
8.7%
Retail
15.0%
 
Non-Profit Organization Management
7.2%
Computer Networking
10.0%
 
Information Technology and Services
7.2%
Media Production
5.0%
 
Other
46.4%
Other
20.0%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

 
KnowledgeOwl
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Solvvy
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

Screenshots

 
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Videos

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KnowledgeOwl
No videos provided
Solvvy
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