Compare KnowledgeOwl and Shelf 
At a Glance
Market Segments
Mid-Market (46.8% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$100.00
No pricing available
KnowledgeOwl
Star Rating
(127)4.6 out of 5
Market Segments
Mid-Market (46.8% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansShelf
Star Rating
(141)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfKnowledgeOwl vs Shelf
When assessing the two solutions, reviewers found Shelf easier to use, set up, and administer. Reviewers also preferred doing business with Shelf overall.
- Reviewers felt that Shelf meets the needs of their business better than KnowledgeOwl.
- When comparing quality of ongoing product support, KnowledgeOwl and Shelf provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Shelf.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Shelf
No pricing availableFree Trial
KnowledgeOwl
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
9.1
119
9.2
98
Ease of Use
9.2
120
9.4
99
Ease of Setup
8.9
91
9.6
60
Ease of Admin
9.1
92
9.5
62
Quality of Support
9.7
113
9.7
94
Has the product been a good partner in doing business?
9.7
88
9.8
61
Product Direction (% positive)
9.6
119
9.2
93
Features by Category
Administration
Not enough data
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Knowledge Management
Not enough data
9.7
60
Not enough data
9.3
48
Not enough data
9.0
52
Compliance
Not enough data
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Customer Support
Not enough data
9.4
62
Not enough data
9.2
51
Not enough data
9.1
53
Data Security
Not enough data
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Administration
Not enough data
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.6
44
8.6
22
8.4
43
9.1
23
8.8
44
9.0
24
7.0
39
8.8
23
6.8
38
7.8
9
9.5
44
8.2
12
Knowledge Dissemination
8.3
47
9.0
22
9.5
46
9.1
24
9.4
47
9.4
24
8.5
42
8.4
25
8.3
44
8.7
13
Feature Not Available
7.6
7
9.7
43
9.0
12
8.4
36
7.9
8
8.3
38
9.0
10
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
7
Not enough data
Self-Service Experience
9.6
31
9.2
24
9.4
31
9.1
25
6.9
23
8.6
16
8.6
23
8.5
12
Feature Not Available
8.8
16
Self-Service Platform
9.6
26
9.2
14
8.9
22
8.6
12
7.0
22
8.7
14
8.7
25
8.5
16
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and Shelf are categorized as Knowledge Base and Customer Self-Service
Unique Categories
KnowledgeOwl has no unique categories
Shelf is categorized as Genesys AppFoundry Marketplace and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.3%
Information Technology and Services
11.5%
Internet
5.7%
Education Management
5.7%
Financial Services
4.1%
Other
51.6%
Financial Services
16.3%
Consumer Services
11.1%
Food & Beverages
6.7%
Telecommunications
5.9%
Leisure, Travel & Tourism
5.2%
Other
54.8%
Discussions
KnowledgeOwl has no discussions with answers
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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