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At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
$100.00
No pricing available
KnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansShelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in Content Editor functionality with a score of 9.5, allowing for a more intuitive and user-friendly experience when creating and managing content. In contrast, Shelf's Content Editor received a lower score of 8.5, indicating that users may find it less efficient for their needs.
- Reviewers mention that Shelf shines in In-Content Feedback with a score of 9.1, which facilitates better collaboration and input from team members. KnowledgeOwl, while still strong, scored 8.3 in this area, suggesting that users may find Shelf's feedback mechanisms more robust.
- G2 users highlight that KnowledgeOwl's Knowledge Base feature is rated at 9.7, making it a preferred choice for organizations looking for comprehensive knowledge management. Shelf, while competitive, scored slightly lower at 9.2, indicating that KnowledgeOwl may offer a more extensive set of tools for knowledge sharing.
- Users on G2 report that Shelf's Community Forums feature is rated at 8.8, which enhances user engagement and support. In comparison, KnowledgeOwl's score of 7.1 suggests that its community features may not be as effective in fostering user interaction.
- Reviewers say that KnowledgeOwl's Versioning and Version History feature, with a score of 8.7, provides a solid way to track changes and updates. Shelf, however, outperforms in this area with a score of 9.0, indicating that users may find it easier to manage content revisions.
- Users report that Shelf's Browser Extension feature, rated at 8.9, significantly enhances usability by allowing quick access to knowledge resources. KnowledgeOwl's lower score of 6.7 suggests that its browser integration may not be as seamless or effective for users.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Shelf
No pricing availableFree Trial
KnowledgeOwl
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
9.1
117
9.2
97
Ease of Use
9.2
118
9.4
98
Ease of Setup
8.9
88
9.6
59
Ease of Admin
9.1
90
9.5
62
Quality of Support
9.7
111
9.7
93
Has the product been a good partner in doing business?
9.7
86
9.8
61
Product Direction (% positive)
9.6
117
9.2
92
Features by Category
Administration
Not enough data
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Knowledge Management
Not enough data
9.7
59
Not enough data
9.3
48
Not enough data
9.0
52
Compliance
Not enough data
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Customer Support
Not enough data
9.5
61
Not enough data
9.2
51
Not enough data
9.1
53
Data Security
Not enough data
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Administration
Not enough data
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.6
43
8.6
22
8.4
43
9.1
23
8.8
44
9.0
24
7.0
39
8.8
23
6.8
38
7.8
9
9.6
42
8.2
12
Knowledge Dissemination
8.3
46
9.0
22
9.5
45
9.1
24
9.3
45
9.4
24
8.5
41
8.4
25
8.3
43
8.7
13
Feature Not Available
7.6
7
9.7
42
9.0
12
8.4
36
7.9
8
8.3
38
9.0
10
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
7
Not enough data
Self-Service Experience
9.5
29
9.2
24
9.4
29
9.1
25
6.9
23
8.6
16
8.6
21
8.5
12
Feature Not Available
8.8
16
Self-Service Platform
9.5
24
9.2
14
8.9
22
8.6
12
6.9
21
8.7
14
8.6
23
8.5
16
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and Shelf are categorized as Knowledge Base and Customer Self-Service
Unique Categories
KnowledgeOwl has no unique categories
Shelf is categorized as Genesys AppFoundry Marketplace and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Discussions
KnowledgeOwl has no discussions with answers
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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