Compare KnowledgeOwl and Serviceware Knowledge
At a Glance
Market Segments
Mid-Market (48.0% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
$100.00
$8.00
KnowledgeOwl
Star Rating
(129)4.6 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plans
Serviceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plans
KnowledgeOwl vs Serviceware Knowledge
When assessing the two solutions, reviewers found Serviceware Knowledge easier to use and administer. However, reviewers felt that KnowledgeOwl was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that KnowledgeOwl meets the needs of their business better than Serviceware Knowledge.
- When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Serviceware Knowledge.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
KnowledgeOwl
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.1
122
8.9
25
Ease of Use
9.2
123
9.5
25
Ease of Setup
9.0
94
9.0
21
Ease of Admin
9.1
93
8.3
22
Quality of Support
9.8
116
9.2
25
Has the product been a good partner in doing business?
9.7
89
9.5
22
Product Direction (% positive)
9.6
120
9.5
25
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.6
44
Not enough data
8.4
43
Not enough data
8.8
46
Not enough data
7.0
39
Not enough data
6.8
38
Not enough data
9.6
46
Not enough data
Knowledge Dissemination
8.4
48
Not enough data
9.5
47
Not enough data
9.4
47
Not enough data
8.6
43
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
9.7
43
Not enough data
8.4
36
Not enough data
8.3
38
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
7
Not enough data
Self-Service Experience
9.6
34
Not enough data
9.4
33
Not enough data
6.9
23
Not enough data
8.6
23
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
9.5
28
Not enough data
8.9
22
Not enough data
7.0
22
Not enough data
8.7
25
Not enough data
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and Serviceware Knowledge are categorized as Knowledge Base and Customer Self-Service
Unique Categories
KnowledgeOwl has no unique categories
Serviceware Knowledge is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.8%
Information Technology and Services
12.0%
Internet
5.6%
Education Management
5.6%
Marketing and Advertising
4.0%
Other
52.0%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Alternatives
Discussions
KnowledgeOwl has no discussions with answers
Serviceware Knowledge has no discussions with answers