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At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
$100.00
$8.00
KnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in its "Content Editor" feature, providing a user-friendly interface that allows for easy content creation and management, while Serviceware Knowledge's editor is noted to be less intuitive, leading to a steeper learning curve.
- Reviewers mention that KnowledgeOwl's "Quality of Support" is outstanding, with a score of 9.7, indicating that users feel well-supported and valued, whereas Serviceware Knowledge, with a score of 9.2, has received feedback suggesting that response times could be improved.
- G2 users highlight KnowledgeOwl's "Knowledge Base" functionality, scoring 9.5, as being particularly robust, allowing for effective organization and retrieval of information, while Serviceware Knowledge's similar feature, although rated 8.3, lacks some advanced search capabilities that users desire.
- Users on G2 report that KnowledgeOwl's "Versioning and Version History" feature, rated at 8.7, is highly appreciated for its ability to track changes effectively, whereas Serviceware Knowledge's versioning capabilities are seen as less comprehensive, with a score of 7.0.
- Reviewers say that KnowledgeOwl's "Mobile Optimization" is rated at 8.6, making it easier for users to access knowledge on-the-go, while Serviceware Knowledge's mobile experience is rated lower, indicating potential limitations in mobile usability.
- Users report that KnowledgeOwl's "Personalization" features, scoring 9.4, allow for tailored user experiences, which enhances engagement, while Serviceware Knowledge, with a score of 8.3, is perceived to offer less flexibility in customizing user interactions.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
KnowledgeOwl
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.1
117
8.9
25
Ease of Use
9.2
118
9.5
25
Ease of Setup
8.9
88
9.0
21
Ease of Admin
9.1
90
8.3
22
Quality of Support
9.7
111
9.2
25
Has the product been a good partner in doing business?
9.7
86
9.5
22
Product Direction (% positive)
9.6
117
9.5
25
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.6
43
Not enough data
8.4
43
Not enough data
8.8
44
Not enough data
7.0
39
Not enough data
6.8
38
Not enough data
9.6
42
Not enough data
Knowledge Dissemination
8.3
46
Not enough data
9.5
45
Not enough data
9.3
45
Not enough data
8.5
41
Not enough data
8.3
43
Not enough data
Feature Not Available
Not enough data
9.7
42
Not enough data
8.4
36
Not enough data
8.3
38
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
7
Not enough data
Self-Service Experience
9.5
29
Not enough data
9.4
29
Not enough data
6.9
23
Not enough data
8.6
21
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
9.5
24
Not enough data
8.9
22
Not enough data
6.9
21
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and Serviceware Knowledge are categorized as Knowledge Base and Customer Self-Service
Unique Categories
KnowledgeOwl has no unique categories
Serviceware Knowledge is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
KnowledgeOwl has no discussions with answers
Serviceware Knowledge has no discussions with answers
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