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Compare KnowledgeOwl and ScreenSteps

See this
side-by-side comparison of KnowledgeOwl vs. ScreenSteps
based on preference data from user reviews. KnowledgeOwl rates 4.5/5 stars with 71 reviews. By contrast, ScreenSteps rates 4.5/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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KnowledgeOwl
KnowledgeOwl
(71)
4.5 out of 5
KnowledgeOwl
ScreenSteps
ScreenSteps
(28)
4.5 out of 5
ScreenSteps
Star Rating
KnowledgeOwl
KnowledgeOwl
ScreenSteps
ScreenSteps
Market Segments
KnowledgeOwl
KnowledgeOwl
Mid-Market (42.3% of reviews)
ScreenSteps
ScreenSteps
Mid-Market (55.6% of reviews)
Entry Level Price
KnowledgeOwl
KnowledgeOwl
$20 month
ScreenSteps
ScreenSteps
Starting at $150 per month billed annually - $180/month when billed monthly

KnowledgeOwl vs ScreenSteps

When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.

  • Reviewers felt that ScreenSteps meets the needs of their business better than KnowledgeOwl.
  • When comparing quality of ongoing product support, KnowledgeOwl and ScreenSteps provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over ScreenSteps.
Categories
Shared Categories
KnowledgeOwl
KnowledgeOwl
ScreenSteps
ScreenSteps
KnowledgeOwl and ScreenSteps are categorized as Enterprise Wiki
Unique Categories
KnowledgeOwl
KnowledgeOwl is categorized as Customer Self-Service
ScreenSteps
ScreenSteps is categorized as Contact Center Knowledge Base and Work Instructions
Pricing
KnowledgeOwl
KnowledgeOwl Pricing
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
ScreenSteps
ScreenSteps Pricing
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
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Ratings
Meets Requirements
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
ScreenSteps
ScreenSteps
9.1
Responses: 25
Ease of Use
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
ScreenSteps
ScreenSteps
9.1
Responses: 25
Ease of Setup
KnowledgeOwl
KnowledgeOwl
8.8
Responses: 51
ScreenSteps
ScreenSteps
9.4
Responses: 17
Ease of Admin
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 54
ScreenSteps
ScreenSteps
9.4
Responses: 18
Quality of Support
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 63
ScreenSteps
ScreenSteps
9.6
Responses: 21
Ease of Doing Business With
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 51
ScreenSteps
ScreenSteps
9.7
Responses: 17
Product Direction (% positive)
KnowledgeOwl
KnowledgeOwl
9.3
Responses: 70
ScreenSteps
ScreenSteps
7.7
Responses: 25
Features
Wiki Pages
Templates
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
In-Content Feedback
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Comments
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Versioning and Version History
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Decision Trees
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Base
Q & A
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Link Sharing
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Searchable
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Dissemination
Page Analytics
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Permissions
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Sharing
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
In-Context Knowledge
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Notifications
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Feature Not Available
Security
Verification
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Role-Based Permission
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Public vs Private
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Content
Trackable Analytics
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Import
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
File Viewing
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Update Notifications
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Communication
Social Features
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Tagging
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Upload
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Comments
KnowledgeOwl
KnowledgeOwl
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Reviewers' Company Size
Reviewers of both KnowledgeOwl and ScreenSteps were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
KnowledgeOwl
KnowledgeOwl
31.0%
ScreenSteps
ScreenSteps
40.7%
Mid-Market
(51-1000 emp.)
KnowledgeOwl
KnowledgeOwl
42.3%
ScreenSteps
ScreenSteps
55.6%
Enterprise
(> 1000 emp.)
KnowledgeOwl
KnowledgeOwl
26.8%
ScreenSteps
ScreenSteps
3.7%
Reviewers' Industry
KnowledgeOwl
KnowledgeOwl Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
ScreenSteps
ScreenSteps Industry
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Reviews
Most Helpful Favorable Review
KnowledgeOwl
GI
User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

ScreenSteps
Barb C.
User in Computer Software

Ease of use, importing gifs, tag options

Most Helpful Critical Review
KnowledgeOwl
GN
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

ScreenSteps
GC
User in Computer Software

It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating.

Discussions
KnowledgeOwl
KnowledgeOwl Discussions
Monty the Mongoose crying
KnowledgeOwl has no discussions with answers
ScreenSteps
ScreenSteps Discussions
Monty the Mongoose crying
ScreenSteps has no discussions with answers
Screenshots
KnowledgeOwl
KnowledgeOwl Screenshots
ScreenSteps
ScreenSteps Screenshots
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk ScreenSteps a QuestionContact ScreenSteps
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