Compare KnowledgeOwl and ScreenSteps
See this
side-by-side comparison of KnowledgeOwl vs. ScreenSteps
based on preference data from user reviews. KnowledgeOwl rates 4.5/5 stars with 71 reviews. By contrast, ScreenSteps rates 4.5/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 KnowledgeOwl |  ScreenSteps | |
| Star Rating | KnowledgeOwl | ScreenSteps |
| Market Segments | KnowledgeOwl Mid-Market (42.3% of reviews) | ScreenSteps Mid-Market (55.6% of reviews) |
| Entry Level Price | KnowledgeOwl $20 month | ScreenSteps Starting at $150 per month billed annually - $180/month when billed monthly |
KnowledgeOwl vs ScreenSteps
When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ScreenSteps meets the needs of their business better than KnowledgeOwl.
- When comparing quality of ongoing product support, KnowledgeOwl and ScreenSteps provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over ScreenSteps.
Categories
Shared Categories
KnowledgeOwl and ScreenSteps are categorized as Enterprise Wiki
Unique Categories
KnowledgeOwl is categorized as Customer Self-Service
ScreenSteps is categorized as Contact Center Knowledge Base and Work Instructions
Pricing
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
Ratings
Meets Requirements
KnowledgeOwl
Responses: 70
ScreenSteps
Responses: 25
Ease of Use
KnowledgeOwl
Responses: 70
ScreenSteps
Responses: 25
Ease of Setup
KnowledgeOwl
Responses: 51
ScreenSteps
Responses: 17
Ease of Admin
KnowledgeOwl
Responses: 54
ScreenSteps
Responses: 18
Quality of Support
KnowledgeOwl
Responses: 63
ScreenSteps
Responses: 21
Ease of Doing Business With
KnowledgeOwl
Responses: 51
ScreenSteps
Responses: 17
Product Direction (% positive)
KnowledgeOwl
Responses: 70
ScreenSteps
Responses: 25
Features
Wiki Pages
Templates
KnowledgeOwl
ScreenSteps
In-Content Feedback
KnowledgeOwl
ScreenSteps
Comments
KnowledgeOwl
ScreenSteps
Versioning and Version History
KnowledgeOwl
ScreenSteps
Decision Trees
KnowledgeOwl
ScreenSteps
Knowledge Base
Q & A
KnowledgeOwl
ScreenSteps
Link Sharing
KnowledgeOwl
ScreenSteps
Searchable
KnowledgeOwl
ScreenSteps
Knowledge Dissemination
Page Analytics
KnowledgeOwl
ScreenSteps
Permissions
KnowledgeOwl
ScreenSteps
Knowledge Sharing
KnowledgeOwl
ScreenSteps
In-Context Knowledge
KnowledgeOwl
ScreenSteps
Notifications
KnowledgeOwl
ScreenSteps
Security
Verification
KnowledgeOwl
ScreenSteps
Role-Based Permission
KnowledgeOwl
ScreenSteps
Public vs Private
KnowledgeOwl
ScreenSteps
Content
Trackable Analytics
KnowledgeOwl
ScreenSteps
Import
KnowledgeOwl
ScreenSteps
File Viewing
KnowledgeOwl
ScreenSteps
Update Notifications
KnowledgeOwl
ScreenSteps
Communication
Social Features
KnowledgeOwl
ScreenSteps
Tagging
KnowledgeOwl
ScreenSteps
Upload
KnowledgeOwl
ScreenSteps
Comments
KnowledgeOwl
ScreenSteps
Reviewers' Company Size
Reviewers of both KnowledgeOwl and ScreenSteps were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
KnowledgeOwl
ScreenSteps
Mid-Market
(51-1000 emp.)
KnowledgeOwl
ScreenSteps
Enterprise
(> 1000 emp.)
KnowledgeOwl
ScreenSteps
Reviewers' Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Reviews
Most Helpful Favorable Review
User in Internet
Easy to use. Extensible. Data collection. Linked articles are really useful.
Barb C.
User in Computer Software
Ease of use, importing gifs, tag options
Most Helpful Critical Review
User in Non-Profit Organization Management
I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...
User in Computer Software
It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating.
Top Alternatives
Discussions
KnowledgeOwl has no discussions with answers
ScreenSteps has no discussions with answers
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