Compare KnowledgeOwl vs Salesforce Essentials

See this
comparison of KnowledgeOwl vs. Salesforce Essentials
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Salesforce Essentials rates 4.0/5 stars with 128 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
Essentials
$25
per user / month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Salesforce Essentials
Essentials
$25per user / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.1
Ease of Use
Ease of Use
9.0
7.4
Ease of Setup
Ease of Setup
8.9
6.5
Ease of Admin
Ease of Admin
8.9
6.6
Quality of Support
Quality of Support
9.6
6.9
Ease of Doing Business With
Ease of Doing Business With
9.6
7.3
Product Direction (% positive)
Product Direction (% positive)
9.3
7.4
Meets Requirements
KnowledgeOwl
9.0
Salesforce Essentials
8.1
Ease of Use
KnowledgeOwl
9.0
Salesforce Essentials
7.4
Ease of Setup
KnowledgeOwl
8.9
Salesforce Essentials
6.5
Ease of Admin
KnowledgeOwl
8.9
Salesforce Essentials
6.6
Quality of Support
KnowledgeOwl
9.6
Salesforce Essentials
6.9
Ease of Doing Business With
KnowledgeOwl
9.6
Salesforce Essentials
7.3
Product Direction (% positive)
KnowledgeOwl
9.3
Salesforce Essentials
7.4

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Salesforce Essentials
7.9
Searchable Articles
KnowledgeOwl
8.7
Salesforce Essentials
8.1
Community Forums
KnowledgeOwl
Not enough data available
Salesforce Essentials
8.1
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Salesforce Essentials
Not enough data available
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Salesforce Essentials
Not enough data available
Forum to Reponse
KnowledgeOwl
Not enough data available
Salesforce Essentials
Not enough data available
Tickets and Tagging
KnowledgeOwl
Not enough data available
Salesforce Essentials
8.8
Live Chat
KnowledgeOwl
Not enough data available
Salesforce Essentials
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
26.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
4.7%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Salesforce Essentials
Small-Business
68.8%
Mid-Market
26.6%
Enterprise
4.7%

Reviewers' Industry

 
Computer Software
21.7%
Marketing and Advertising
9.4%
 
Internet
8.7%
Construction
7.8%
 
Education Management
8.7%
Real Estate
6.3%
 
Non-Profit Organization Management
7.2%
Financial Services
5.5%
 
Information Technology and Services
7.2%
Computer Software
4.7%
 
Other
46.4%
Other
66.4%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Salesforce Essentials
Marketing and Advertising
9.4%
Construction
7.8%
Real Estate
6.3%
Financial Services
5.5%
Computer Software
4.7%
Other
66.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Executive Sponsor in Education Management

Knowledge Owl is easy to use and the support staff are supremely supportive and responsive!

Tomas H.
Administrator

ability to track projects with multiple players involved

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Administrator

Difficulty in customizing pages to fit usage requirements

 
KnowledgeOwl
Most Helpful Favorable Review
Executive Sponsor in Education Management

Knowledge Owl is easy to use and the support staff are supremely supportive and responsive!

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Salesforce Essentials
Most Helpful Favorable Review
Tomas H.
Administrator

ability to track projects with multiple players involved

Most Helpful Critical Review
Administrator

Difficulty in customizing pages to fit usage requirements

Screenshots

 
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Videos

 No videos provided

Salesforce Essentials helps small businesses quickly get started and grow with the #1 CRM solution.

KnowledgeOwl
No videos provided
Salesforce Essentials

Salesforce Essentials helps small businesses quickly get started and grow with the #1 CRM solution.

Ask KnowledgeOwl a QuestionContact KnowledgeOwl