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Compare KnowledgeOwl and RingCentral Engage

See this
side-by-side comparison of KnowledgeOwl vs. RingCentral Engage
based on preference data from user reviews. KnowledgeOwl rates 4.5/5 stars with 71 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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KnowledgeOwl
KnowledgeOwl
(71)
4.5 out of 5
KnowledgeOwl
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
KnowledgeOwl
KnowledgeOwl
RingCentral Engage
RingCentral Engage
Market Segments
KnowledgeOwl
KnowledgeOwl
Mid-Market (42.3% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
KnowledgeOwl
KnowledgeOwl
$20 month
RingCentral Engage
RingCentral Engage
No pricing information available

KnowledgeOwl vs RingCentral Engage

  • Reviewers felt that KnowledgeOwl meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over RingCentral Engage.
Categories
Shared Categories
KnowledgeOwl
KnowledgeOwl
RingCentral Engage
RingCentral Engage
KnowledgeOwl and RingCentral Engage are categorized as Customer Self-Service
Pricing
KnowledgeOwl
KnowledgeOwl Pricing
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
KnowledgeOwl
KnowledgeOwl
8.8
Responses: 51
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 54
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 63
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 51
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
KnowledgeOwl
KnowledgeOwl
9.3
Responses: 70
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Knowledge Share
Knowledge Base
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
KnowledgeOwl
KnowledgeOwl
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
KnowledgeOwl
KnowledgeOwl
Not enough data available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Interaction
Web Portals
KnowledgeOwl
KnowledgeOwl
Not enough data available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
KnowledgeOwl
KnowledgeOwl
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
KnowledgeOwl
KnowledgeOwl
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
KnowledgeOwl
KnowledgeOwl
Not enough data available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Reviewers' Company Size
Reviewers of KnowledgeOwl were most often representing companies in the Mid-Market segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
KnowledgeOwl
KnowledgeOwl
31.0%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
KnowledgeOwl
KnowledgeOwl
42.3%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
KnowledgeOwl
KnowledgeOwl
26.8%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
KnowledgeOwl
KnowledgeOwl Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
KnowledgeOwl
Dave T.
Administrator in Recreational Facilities and Services

Very easy to use. Organizes content in a clear, organized and concise manner.

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
KnowledgeOwl
GN
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
KnowledgeOwl
KnowledgeOwl Discussions
Monty the Mongoose crying
KnowledgeOwl has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
KnowledgeOwl
KnowledgeOwl Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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