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Compare KnowledgeOwl and Rhino Support

See this
side-by-side comparison of KnowledgeOwl vs. Rhino Support
based on preference data from user reviews. KnowledgeOwl rates 4.5/5 stars with 71 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
KnowledgeOwl
KnowledgeOwl
(71)
4.5 out of 5
KnowledgeOwl
Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Star Rating
KnowledgeOwl
KnowledgeOwl
Rhino Support
Rhino Support
Market Segments
KnowledgeOwl
KnowledgeOwl
Mid-Market (42.3% of reviews)
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Entry Level Price
KnowledgeOwl
KnowledgeOwl
$20 month
Rhino Support
Rhino Support
$47 per month

KnowledgeOwl vs Rhino Support

  • Reviewers felt that KnowledgeOwl meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Rhino Support.
Categories
Shared Categories
KnowledgeOwl
KnowledgeOwl
Rhino Support
Rhino Support
KnowledgeOwl and Rhino Support share no categories
Unique Categories
KnowledgeOwl
KnowledgeOwl is categorized as Enterprise Wiki and Customer Self-Service
Rhino Support
Rhino Support is categorized as Help Desk and Live Chat
Pricing
KnowledgeOwl
KnowledgeOwl Pricing
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Rhino Support
Rhino Support
8.3
Responses: 8
Ease of Use
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Rhino Support
Rhino Support
7.9
Responses: 8
Ease of Setup
KnowledgeOwl
KnowledgeOwl
8.8
Responses: 51
Rhino Support
Rhino Support
Not enough data available
Ease of Admin
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 54
Rhino Support
Rhino Support
Not enough data available
Quality of Support
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 63
Rhino Support
Rhino Support
7.7
Responses: 8
Ease of Doing Business With
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 51
Rhino Support
Rhino Support
Not enough data available
Product Direction (% positive)
KnowledgeOwl
KnowledgeOwl
9.3
Responses: 70
Rhino Support
Rhino Support
8.5
Responses: 8
Reviewers' Company Size
Reviewers of KnowledgeOwl were most often representing companies in the Mid-Market segment, while reviewers for Rhino Support were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
KnowledgeOwl
KnowledgeOwl
31.0%
Rhino Support
Rhino Support
36.4%
Mid-Market
(51-1000 emp.)
KnowledgeOwl
KnowledgeOwl
42.3%
Rhino Support
Rhino Support
36.4%
Enterprise
(> 1000 emp.)
KnowledgeOwl
KnowledgeOwl
26.8%
Rhino Support
Rhino Support
27.3%
Reviewers' Industry
KnowledgeOwl
KnowledgeOwl Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
KnowledgeOwl
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Most Helpful Critical Review
KnowledgeOwl
GN
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
KnowledgeOwl
KnowledgeOwl Discussions
Monty the Mongoose crying
KnowledgeOwl has no discussions with answers
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Screenshots
KnowledgeOwl
KnowledgeOwl Screenshots
Rhino Support
Rhino Support Screenshots
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