Compare KnowledgeOwl and Rhino Support
See this
side-by-side comparison of KnowledgeOwl vs. Rhino Support
based on preference data from user reviews. KnowledgeOwl rates 4.5/5 stars with 71 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 KnowledgeOwl |  Rhino Support | |
| Star Rating | KnowledgeOwl | Rhino Support |
| Market Segments | KnowledgeOwl Mid-Market (42.3% of reviews) | Rhino Support Small-Business (36.4% of reviews) |
| Entry Level Price | KnowledgeOwl $20 month | Rhino Support $47 per month |
KnowledgeOwl vs Rhino Support
- Reviewers felt that KnowledgeOwl meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Rhino Support.
Categories
Shared Categories
KnowledgeOwl and Rhino Support share no categories
Unique Categories
KnowledgeOwl is categorized as Enterprise Wiki and Customer Self-Service
Pricing
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
KnowledgeOwl
Responses: 70
Rhino Support
Responses: 8
Ease of Use
KnowledgeOwl
Responses: 70
Rhino Support
Responses: 8
Ease of Setup
KnowledgeOwl
Responses: 51
Rhino Support
Not enough data availableEase of Admin
KnowledgeOwl
Responses: 54
Rhino Support
Not enough data availableQuality of Support
KnowledgeOwl
Responses: 63
Rhino Support
Responses: 8
Ease of Doing Business With
KnowledgeOwl
Responses: 51
Rhino Support
Not enough data availableProduct Direction (% positive)
KnowledgeOwl
Responses: 70
Rhino Support
Responses: 8
Reviewers' Company Size
Reviewers of KnowledgeOwl were most often representing companies in the Mid-Market segment, while reviewers for Rhino Support were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
KnowledgeOwl
Rhino Support
Mid-Market
(51-1000 emp.)
KnowledgeOwl
Rhino Support
Enterprise
(> 1000 emp.)
KnowledgeOwl
Rhino Support
Reviewers' Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management
Simplicity. Easy to setup and assign users to roles.
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
Most Helpful Critical Review
User in Non-Profit Organization Management
I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Top Alternatives
Discussions
KnowledgeOwl has no discussions with answers
Rhino Support has no discussions with answers
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