Introducing G2.ai, the future of software buying.Try now
Compare KnowledgeOwl and ProProfs Knowledge Base Software 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Axero
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Contact Center
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
BlueDocs
Visit Website
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$100.00
$1,080.00 Per Year
KnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in its Content Editor with a score of 9.5, allowing for a seamless content creation experience, while ProProfs Knowledge Base Software, with a score of 8.3, has been noted for its less intuitive editing capabilities.
- Reviewers mention that KnowledgeOwl's Quality of Support is outstanding, scoring 9.7, which users appreciate for quick and effective assistance, whereas ProProfs, with a score of 9.3, has received mixed feedback regarding response times.
- G2 users highlight KnowledgeOwl's superior Versioning and Version History feature, scoring 8.7, which allows for better content management and tracking changes, compared to ProProfs' higher score of 9.2, which users feel is more robust but lacks some advanced functionalities.
- Users on G2 report that KnowledgeOwl's Searchable Articles feature scores 9.5, making it easier to find information quickly, while ProProfs, with a score of 8.8, has been noted for its search capabilities but lacks the same level of efficiency.
- Reviewers mention that KnowledgeOwl's Personalization options score 9.4, allowing for tailored user experiences, while ProProfs, although scoring 9.0, is seen as less flexible in this area, limiting customization for end-users.
- Users say that KnowledgeOwl's Mobile Optimization feature scores 8.6, providing a decent mobile experience, while ProProfs shines with a perfect score of 10.0, making it a preferred choice for users who prioritize mobile access.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
KnowledgeOwl
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.1
117
9.2
22
Ease of Use
9.2
118
9.5
22
Ease of Setup
8.9
88
8.9
11
Ease of Admin
9.1
90
9.0
10
Quality of Support
9.7
111
9.3
21
Has the product been a good partner in doing business?
9.7
86
8.8
10
Product Direction (% positive)
9.6
117
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.6
43
8.3
6
8.4
43
8.6
6
8.8
44
9.2
6
7.0
39
Feature Not Available
6.8
38
Not enough data
9.6
42
Not enough data
Knowledge Dissemination
8.3
46
8.9
6
9.5
45
9.4
6
9.3
45
9.2
6
8.5
41
9.4
6
8.3
43
Not enough data
Feature Not Available
Not enough data
9.7
42
Not enough data
8.4
36
Not enough data
8.3
38
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
7
Not enough data
Self-Service Experience
9.5
29
9.4
9
9.4
29
8.8
8
6.9
23
7.1
7
8.6
21
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
9.5
24
Not enough data
8.9
22
Not enough data
6.9
21
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and ProProfs Knowledge Base Software are categorized as Knowledge Base and Customer Self-Service
Unique Categories
KnowledgeOwl has no unique categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), and IT Documentation
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
KnowledgeOwl has no discussions with answers
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
