Compare KnowledgeOwl and ProProfs Knowledge Base Software 
Featured Products
At a Glance
Market Segments
Mid-Market (46.8% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$100.00
$1,080.00 Per Year
KnowledgeOwl
Star Rating
(127)4.6 out of 5
Market Segments
Mid-Market (46.8% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansKnowledgeOwl vs ProProfs Knowledge Base Software
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use and administer. However, reviewers felt that KnowledgeOwl was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than KnowledgeOwl.
- When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over ProProfs Knowledge Base Software.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
KnowledgeOwl
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.1
119
9.2
22
Ease of Use
9.2
120
9.5
22
Ease of Setup
8.9
91
8.9
11
Ease of Admin
9.1
92
9.0
10
Quality of Support
9.7
113
9.3
21
Has the product been a good partner in doing business?
9.7
88
8.8
10
Product Direction (% positive)
9.6
119
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.6
44
8.3
6
8.4
43
8.6
6
8.8
44
9.2
6
7.0
39
Feature Not Available
6.8
38
Not enough data
9.5
44
Not enough data
Knowledge Dissemination
8.3
47
8.9
6
9.5
46
9.4
6
9.4
47
9.2
6
8.5
42
9.4
6
8.3
44
Not enough data
Feature Not Available
Not enough data
9.7
43
Not enough data
8.4
36
Not enough data
8.3
38
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
7
Not enough data
Self-Service Experience
9.6
31
9.4
9
9.4
31
8.8
8
6.9
23
7.1
7
8.6
23
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
9.6
26
Not enough data
8.9
22
Not enough data
7.0
22
Not enough data
8.7
25
Not enough data
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and ProProfs Knowledge Base Software are categorized as Knowledge Base and Customer Self-Service
Unique Categories
KnowledgeOwl has no unique categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), and IT Documentation
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.3%
Information Technology and Services
11.5%
Internet
5.7%
Education Management
5.7%
Financial Services
4.1%
Other
51.6%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
KnowledgeOwl has no discussions with answers
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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