Compare KnowledgeOwl vs MyGuide

See this
comparison of KnowledgeOwl vs. MyGuide
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. MyGuide rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
MyGuide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
10.0
Ease of Use
Ease of Use
9.0
9.7
Ease of Setup
Ease of Setup
8.9
Not enough data available
Ease of Admin
Ease of Admin
8.9
Not enough data available
Quality of Support
Quality of Support
9.6
10.0
Ease of Doing Business With
Ease of Doing Business With
9.6
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.3
7.7
Meets Requirements
KnowledgeOwl
9.0
MyGuide
10.0
Ease of Use
KnowledgeOwl
9.0
MyGuide
9.7
Ease of Setup
KnowledgeOwl
8.9
MyGuide
Not enough data available
Ease of Admin
KnowledgeOwl
8.9
MyGuide
Not enough data available
Quality of Support
KnowledgeOwl
9.6
MyGuide
10.0
Ease of Doing Business With
KnowledgeOwl
9.6
MyGuide
Not enough data available
Product Direction (% positive)
KnowledgeOwl
9.3
MyGuide
7.7

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
MyGuide
Not enough data available
Searchable Articles
KnowledgeOwl
8.7
MyGuide
Not enough data available
Community Forums
KnowledgeOwl
Not enough data available
MyGuide
Not enough data available
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
MyGuide
Not enough data available
Interaction
Web Portals
KnowledgeOwl
Not enough data available
MyGuide
Not enough data available
Forum to Reponse
KnowledgeOwl
Not enough data available
MyGuide
Not enough data available
Tickets and Tagging
KnowledgeOwl
Not enough data available
MyGuide
Not enough data available
Live Chat
KnowledgeOwl
Not enough data available
MyGuide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
60.0%
 
Internet
8.3%
Internet
20.0%
 
Information Technology and Services
8.3%
Computer Software
20.0%
 
Education Management
8.3%
 
Non-Profit Organization Management
6.9%
 
Other
45.8%
Other
0.0%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffery G.
Administrator

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service...

Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

 
KnowledgeOwl
Most Helpful Favorable Review
Jeffery G.
Administrator

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service...

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

Screenshots

 
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