Compare KnowledgeOwl, LiveHelpNow, and LiveChat

Pricing

 
Additional Users
$20
month
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
 
Additional Knowledge Bases
$30
month
Knowledge base management
$18.90
per month
Team
$33
per seat / month
 
KnowledgeOwl Subscription
$49
month
Support Ticket Sofware
$18.90
per month
Business
$50
per seat / month
 
Call management
$9
per month
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
9.1
Ease of Use
Ease of Use
9.0
8.7
9.4
Ease of Setup
Ease of Setup
8.9
8.4
9.1
Ease of Admin
Ease of Admin
8.9
8.4
9.2
Quality of Support
Quality of Support
9.6
8.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
9.3
7.9
8.4
Meets Requirements
KnowledgeOwl
9.0
LiveHelpNow
8.7
LiveChat
9.1
Ease of Use
KnowledgeOwl
9.0
LiveHelpNow
8.7
LiveChat
9.4
Ease of Setup
KnowledgeOwl
8.9
LiveHelpNow
8.4
LiveChat
9.1
Ease of Admin
KnowledgeOwl
8.9
LiveHelpNow
8.4
LiveChat
9.2
Quality of Support
KnowledgeOwl
9.6
LiveHelpNow
8.6
LiveChat
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
LiveHelpNow
8.9
LiveChat
9.1
Product Direction (% positive)
KnowledgeOwl
9.3
LiveHelpNow
7.9
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
47.9%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
31.9%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
20.2%
18.8%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%
LiveChat
Small-Business
46.0%
Mid-Market
35.1%
Enterprise
18.8%

Reviewers' Industry

 
Computer Software
21.7%
Retail
6.7%
Computer Software
9.6%
 
Internet
8.7%
Information Technology and Services
5.9%
Information Technology and Services
8.2%
 
Education Management
8.7%
Insurance
4.2%
Retail
5.7%
 
Non-Profit Organization Management
7.2%
Consumer Goods
4.2%
Telecommunications
4.3%
 
Information Technology and Services
7.2%
Apparel & Fashion
4.2%
Internet
4.1%
 
Other
46.4%
Other
74.8%
Other
68.1%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
LiveChat
Computer Software
9.6%
Information Technology and Services
8.2%
Retail
5.7%
Telecommunications
4.3%
Internet
4.1%
Other
68.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Hillary L.
Administrator in Marketing and Advertising

I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers!

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Administrator

The software/operator panel can be slow (like an old computer).

Christina B.
Administrator

nothing all really no complaints looking forward to a long relationship with them

 
KnowledgeOwl
Most Helpful Favorable Review
Administrator in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

LiveHelpNow
Most Helpful Favorable Review
Hillary L.
Administrator in Marketing and Advertising

I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers!

Most Helpful Critical Review
Administrator

The software/operator panel can be slow (like an old computer).

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Christina B.
Administrator

nothing all really no complaints looking forward to a long relationship with them

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

KnowledgeOwl
No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
LiveHelpNow
No downloads provided
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