Compare KnowledgeOwl, LiveHelpNow, and LiveChat

Pricing

 
Additional Users
$20
month
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
 
Additional Knowledge Bases
$30
month
Knowledge base management
$18.90
per month
Team
$33
per seat / month
 
KnowledgeOwl Subscription
$49
month
Support Ticket Sofware
$18.90
per month
Business
$50
per seat / month
 
Call management
$9
per month
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
9.1
Ease of Use
Ease of Use
9.0
8.7
9.4
Ease of Setup
Ease of Setup
8.9
8.4
9.1
Ease of Admin
Ease of Admin
8.9
8.4
9.2
Quality of Support
Quality of Support
9.6
8.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
8.4
Meets Requirements
KnowledgeOwl
9.0
LiveHelpNow
8.7
LiveChat
9.1
Ease of Use
KnowledgeOwl
9.0
LiveHelpNow
8.7
LiveChat
9.4
Ease of Setup
KnowledgeOwl
8.9
LiveHelpNow
8.4
LiveChat
9.1
Ease of Admin
KnowledgeOwl
8.9
LiveHelpNow
8.4
LiveChat
9.2
Quality of Support
KnowledgeOwl
9.6
LiveHelpNow
8.6
LiveChat
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
LiveHelpNow
8.9
LiveChat
9.1
Product Direction (% positive)
KnowledgeOwl
9.3
LiveHelpNow
7.8
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
47.9%
46.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
32.5%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
19.7%
18.6%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
LiveHelpNow
Small-Business
47.9%
Mid-Market
32.5%
Enterprise
19.7%
LiveChat
Small-Business
46.2%
Mid-Market
35.1%
Enterprise
18.6%

Reviewers' Industry

 
Computer Software
21.7%
Retail
6.8%
Computer Software
9.8%
 
Internet
8.7%
Information Technology and Services
6.0%
Information Technology and Services
8.3%
 
Education Management
8.7%
Insurance
4.3%
Retail
5.9%
 
Non-Profit Organization Management
7.2%
Consumer Goods
4.3%
Telecommunications
4.2%
 
Information Technology and Services
7.2%
Telecommunications
3.4%
Internet
4.2%
 
Other
46.4%
Other
75.2%
Other
67.6%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
LiveHelpNow
Retail
6.8%
Information Technology and Services
6.0%
Insurance
4.3%
Consumer Goods
4.3%
Telecommunications
3.4%
Other
75.2%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.9%
Telecommunications
4.2%
Internet
4.2%
Other
67.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

User

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Administrator

The software/operator panel can be slow (like an old computer).

Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

 
KnowledgeOwl
Most Helpful Favorable Review
Administrator in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

Most Helpful Critical Review
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

LiveHelpNow
Most Helpful Favorable Review
User

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

Most Helpful Critical Review
Administrator

The software/operator panel can be slow (like an old computer).

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

KnowledgeOwl
No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
LiveHelpNow
No downloads provided
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