Compare KnowledgeOwl vs LiveHelpNow

See this
comparison of KnowledgeOwl vs. LiveHelpNow
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. LiveHelpNow rates 4.2/5 stars with 116 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Additional Knowledge Bases
$30
month
Live chat and SMS
$18.90
per month
 
Additional Users
$20
month
Knowledge base management
$18.90
per month
 
KnowledgeOwl Subscription
$49
month
Support Ticket Sofware
$18.90
per month
 
Call management
$9
per month
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
Ease of Use
Ease of Use
9.0
8.7
Ease of Setup
Ease of Setup
8.9
8.4
Ease of Admin
Ease of Admin
8.9
8.4
Quality of Support
Quality of Support
9.6
8.6
Ease of Doing Business With
Ease of Doing Business With
9.6
8.9
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
Meets Requirements
KnowledgeOwl
9.0
LiveHelpNow
8.7
Ease of Use
KnowledgeOwl
9.0
LiveHelpNow
8.7
Ease of Setup
KnowledgeOwl
8.9
LiveHelpNow
8.4
Ease of Admin
KnowledgeOwl
8.9
LiveHelpNow
8.4
Quality of Support
KnowledgeOwl
9.6
LiveHelpNow
8.6
Ease of Doing Business With
KnowledgeOwl
9.6
LiveHelpNow
8.9
Product Direction (% positive)
KnowledgeOwl
9.3
LiveHelpNow
7.8

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
LiveHelpNow
8.8
Searchable Articles
KnowledgeOwl
8.7
LiveHelpNow
8.9
Community Forums
KnowledgeOwl
Not enough data available
LiveHelpNow
8.0
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
LiveHelpNow
8.6
Interaction
Web Portals
KnowledgeOwl
Not enough data available
LiveHelpNow
8.3
Forum to Reponse
KnowledgeOwl
Not enough data available
LiveHelpNow
7.7
Tickets and Tagging
KnowledgeOwl
Not enough data available
LiveHelpNow
8.2
Live Chat
KnowledgeOwl
Not enough data available
LiveHelpNow
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
48.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
32.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
19.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
LiveHelpNow
Small-Business
48.3%
Mid-Market
32.8%
Enterprise
19.0%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
7.6%
 
Internet
8.3%
Retail
5.5%
 
Information Technology and Services
8.3%
Consumer Goods
4.8%
 
Education Management
8.3%
Insurance
4.1%
 
Non-Profit Organization Management
6.9%
Business Supplies and Equipment
4.1%
 
Other
45.8%
Other
73.8%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.5%
Consumer Goods
4.8%
Insurance
4.1%
Business Supplies and Equipment
4.1%
Other
73.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

G2 User

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

 
KnowledgeOwl
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

LiveHelpNow
Most Helpful Favorable Review
G2 User

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the...

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

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