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Compare KnowledgeOwl, LiveAgent, and Vision Helpdesk

Pricing

 
KnowledgeOwl Subscription
$49
month
All-inclusive
$39/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
 
Additional Knowledge Bases
$30
month
Ticket+Chat
$29/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
 
Additional Users
$20
month
Ticket
$9/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
9.3
Ease of Use
Ease of Use
9.0
9.0
9.0
Ease of Setup
Ease of Setup
8.9
8.7
8.8
Ease of Admin
Ease of Admin
8.9
8.9
9.2
Quality of Support
Quality of Support
9.6
9.1
9.6
Ease of Doing Business With
Ease of Doing Business With
9.6
9.1
9.6
Product Direction (% positive)
Product Direction (% positive)
9.3
9.0
9.5
Meets Requirements
KnowledgeOwl
9.0
LiveAgent
8.8
Vision Helpdesk
9.3
Ease of Use
KnowledgeOwl
9.0
LiveAgent
9.0
Vision Helpdesk
9.0
Ease of Setup
KnowledgeOwl
8.9
LiveAgent
8.7
Vision Helpdesk
8.8
Ease of Admin
KnowledgeOwl
8.9
LiveAgent
8.9
Vision Helpdesk
9.2
Quality of Support
KnowledgeOwl
9.6
LiveAgent
9.1
Vision Helpdesk
9.6
Ease of Doing Business With
KnowledgeOwl
9.6
LiveAgent
9.1
Vision Helpdesk
9.6
Product Direction (% positive)
KnowledgeOwl
9.3
LiveAgent
9.0
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
LiveAgent
9.1
Vision Helpdesk
9.2
Searchable Articles
KnowledgeOwl
8.7
LiveAgent
9.0
Vision Helpdesk
8.9
Community Forums
KnowledgeOwl
Not enough data available
LiveAgent
9.0
Vision Helpdesk
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
LiveAgent
8.9
Vision Helpdesk
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
LiveAgent
9.1
Vision Helpdesk
8.9
Forum to Reponse
KnowledgeOwl
Not enough data available
LiveAgent
9.1
Vision Helpdesk
9.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
LiveAgent
9.3
Vision Helpdesk
8.9
Live Chat
KnowledgeOwl
Not enough data available
LiveAgent
9.4
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
62.4%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
24.4%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
13.2%
8.5%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
LiveAgent
Small-Business
62.4%
Mid-Market
24.4%
Enterprise
13.2%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
12.6%
Non-Profit Organization Management
25.9%
 
Internet
8.3%
Computer Software
7.4%
Internet
13.8%
 
Information Technology and Services
8.3%
Internet
5.6%
Information Technology and Services
12.1%
 
Education Management
8.3%
Retail
4.4%
Individual & Family Services
5.2%
 
Non-Profit Organization Management
6.9%
Marketing and Advertising
4.2%
Education Management
5.2%
 
Other
45.8%
Other
65.8%
Other
37.9%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.4%
Marketing and Advertising
4.2%
Other
65.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sandy M.
User in Computer Software

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap!

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

G2 User

Everything was a bit slow and buggy at times.

 
KnowledgeOwl
Most Helpful Favorable Review
Sandy M.
User in Computer Software

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap!

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
KnowledgeOwl
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
LiveAgent
Vision Helpdesk
No downloads provided
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