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Compare KnowledgeOwl vs LiveAgent
See this
comparison of KnowledgeOwl vs. LiveAgent
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. LiveAgent rates 4.5/5 stars with 981 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
All-inclusive
$39/month
User Seat
 
Additional Knowledge Bases
$30
month
Ticket+Chat
$29/month
User Seat
 
Additional Users
$20
month
Ticket
$9/month
User Seat
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
Ease of Use
Ease of Use
9.0
9.0
Ease of Setup
Ease of Setup
8.9
8.7
Ease of Admin
Ease of Admin
8.9
8.9
Quality of Support
Quality of Support
9.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
9.1
Product Direction (% positive)
Product Direction (% positive)
9.3
9.0
Meets Requirements
KnowledgeOwl
9.0
LiveAgent
8.8
Ease of Use
KnowledgeOwl
9.0
LiveAgent
9.0
Ease of Setup
KnowledgeOwl
8.9
LiveAgent
8.7
Ease of Admin
KnowledgeOwl
8.9
LiveAgent
8.9
Quality of Support
KnowledgeOwl
9.6
LiveAgent
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
LiveAgent
9.1
Product Direction (% positive)
KnowledgeOwl
9.3
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
LiveAgent
9.1
Searchable Articles
KnowledgeOwl
8.7
LiveAgent
9.0
Community Forums
KnowledgeOwl
Not enough data available
LiveAgent
9.0
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
LiveAgent
8.9
Interaction
Web Portals
KnowledgeOwl
Not enough data available
LiveAgent
9.0
Forum to Reponse
KnowledgeOwl
Not enough data available
LiveAgent
9.1
Tickets and Tagging
KnowledgeOwl
Not enough data available
LiveAgent
9.3
Live Chat
KnowledgeOwl
Not enough data available
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
13.1%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
12.6%
 
Internet
8.3%
Computer Software
7.4%
 
Information Technology and Services
8.3%
Internet
5.6%
 
Education Management
8.3%
Retail
4.5%
 
Non-Profit Organization Management
6.9%
Marketing and Advertising
4.2%
 
Other
45.8%
Other
65.8%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
KnowledgeOwl
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

KnowledgeOwl
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
KnowledgeOwl
No downloads provided
LiveAgent
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