Compare KnowledgeOwl, Kayako, and Help Scout

Pricing

 
Additional Users
$20
month
Inbox
$15
/agent/month
Basic
$8
user/month
 
KnowledgeOwl Subscription
$49
month
Growth
$30
/agent/month
Standard
$15
user/month
 
Additional Knowledge Bases
$30
month
Scale
$60
/agent/month
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.1
8.5
Ease of Use
Ease of Use
9.0
8.4
9.2
Ease of Setup
Ease of Setup
8.9
8.0
8.8
Ease of Admin
Ease of Admin
8.9
8.1
8.8
Quality of Support
Quality of Support
9.6
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
9.3
7.2
7.8
Meets Requirements
KnowledgeOwl
9.0
Kayako
8.1
Help Scout
8.5
Ease of Use
KnowledgeOwl
9.0
Kayako
8.4
Help Scout
9.2
Ease of Setup
KnowledgeOwl
8.9
Kayako
8.0
Help Scout
8.8
Ease of Admin
KnowledgeOwl
8.9
Kayako
8.1
Help Scout
8.8
Quality of Support
KnowledgeOwl
9.6
Kayako
8.2
Help Scout
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Kayako
8.4
Help Scout
8.9
Product Direction (% positive)
KnowledgeOwl
9.3
Kayako
7.2
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Kayako
8.7
Help Scout
8.7
Searchable Articles
KnowledgeOwl
8.7
Kayako
9.1
Help Scout
8.0
Community Forums
KnowledgeOwl
Not enough data available
Kayako
8.5
Help Scout
8.4
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Kayako
8.8
Help Scout
8.1
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Kayako
8.9
Help Scout
8.8
Forum to Reponse
KnowledgeOwl
Not enough data available
Kayako
8.3
Help Scout
8.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
Kayako
9.1
Help Scout
8.7
Live Chat
KnowledgeOwl
Not enough data available
Kayako
8.9
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
53.8%
54.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
35.7%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
10.4%
6.1%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
24.7%
Computer Software
22.9%
 
Internet
8.3%
Computer Software
17.5%
Internet
17.0%
 
Information Technology and Services
8.3%
Telecommunications
6.7%
Information Technology and Services
8.0%
 
Education Management
8.3%
Internet
5.4%
Marketing and Advertising
5.9%
 
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.6%
Real Estate
4.8%
 
Other
45.8%
Other
42.2%
Other
41.5%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffery G.
Administrator

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

 
KnowledgeOwl
Most Helpful Favorable Review
Jeffery G.
Administrator

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service...

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
KnowledgeOwl
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Help Scout
No downloads provided
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