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Compare KnowledgeOwl vs Kayako
See this
comparison of KnowledgeOwl vs. Kayako
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Kayako rates 4.1/5 stars with 174 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
Inbox
$15
/agent/month
 
Additional Knowledge Bases
$30
month
Growth
$30
/agent/month
 
Additional Users
$20
month
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.1
Ease of Use
Ease of Use
9.0
8.4
Ease of Setup
Ease of Setup
8.9
8.0
Ease of Admin
Ease of Admin
8.9
8.1
Quality of Support
Quality of Support
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.1
Meets Requirements
KnowledgeOwl
9.0
Kayako
8.1
Ease of Use
KnowledgeOwl
9.0
Kayako
8.4
Ease of Setup
KnowledgeOwl
8.9
Kayako
8.0
Ease of Admin
KnowledgeOwl
8.9
Kayako
8.1
Quality of Support
KnowledgeOwl
9.6
Kayako
8.2
Ease of Doing Business With
KnowledgeOwl
9.6
Kayako
8.4
Product Direction (% positive)
KnowledgeOwl
9.3
Kayako
7.1

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Kayako
8.9
Searchable Articles
KnowledgeOwl
8.7
Kayako
9.2
Community Forums
KnowledgeOwl
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Kayako
8.6
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Kayako
9.1
Forum to Reponse
KnowledgeOwl
Not enough data available
Kayako
8.2
Tickets and Tagging
KnowledgeOwl
Not enough data available
Kayako
9.3
Live Chat
KnowledgeOwl
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
7.6%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
23.7%
 
Internet
8.3%
Computer Software
17.5%
 
Information Technology and Services
8.3%
Telecommunications
7.1%
 
Education Management
8.3%
Internet
5.2%
 
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.8%
 
Other
45.8%
Other
42.7%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
KnowledgeOwl
Most Helpful Favorable Review
G2 User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

KnowledgeOwl
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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