# Knowlarity Cloud Contact Center vs ZIWO Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ZIWO excels in overall user satisfaction, boasting a significantly higher score compared to Knowlarity Cloud Contact Center. Users appreciate its **ease of use** and **implementation** , with many highlighting the intuitive onboarding process that simplifies getting started.
- **Users say** that ZIWO's customer support is a standout feature, receiving high praise for its responsiveness and effectiveness. Reviewers frequently mention the **quality of support** as a key reason for their satisfaction, contrasting with Knowlarity, which has received mixed feedback in this area.
- **According to verified reviews** , ZIWO offers a robust tracking system for reporting history, which users find invaluable for monitoring performance and making data-driven decisions. In comparison, Knowlarity's strengths lie in its **automation** and **real-time call insights** , which help teams manage high call volumes effectively.
- **Reviewers mention** that ZIWO is particularly well-suited for enterprise-level businesses, with a majority of its reviews coming from this segment. This contrasts with Knowlarity, which is favored by mid-market companies, indicating that ZIWO may be a better fit for larger organizations looking for comprehensive solutions.
- **Users highlight** ZIWO's seamless integration capabilities, which enhance its usability and overall functionality. In contrast, Knowlarity's cloud telephony solution is praised for replacing traditional infrastructure, but some users feel it may not be as user-friendly as ZIWO's offerings.
- **According to recent feedback** , ZIWO's high ratings in **ease of setup** and **administration** make it a preferred choice for those who prioritize a straightforward implementation process. Meanwhile, Knowlarity's features like **smart call routing** and **live monitoring** are appreciated, but some users report challenges in navigating the system effectively.



| | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 14 | 79 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Enterprise (52.7% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $40.00 1 User Per Month | 

---
## Top Pros & Cons

### Knowlarity Cloud Contact Center

**Not enough data**

### ZIWO

Pros:
- Ease of Use (40 reviews)
- Easy Implementation (27 reviews)

Cons:
- Technical Issues (2 reviews)
- Unreliability (2 reviews)

---
## Ratings Comparison
| Rating | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
  | **Meets Requirements** | Not enough data | 9.7 (67 reviews) | 
  | **Ease of Use** | Not enough data | 9.9 (68 reviews) | 
  | **Ease of Setup** | Not enough data | 9.8 (54 reviews) | 
  | **Ease of Admin** | Not enough data | 9.7 (30 reviews) | 
  | **Quality of Support** | Not enough data | 9.7 (67 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (8 reviews) | 9.8 (30 reviews) | 
  | **Product Direction (% positive)** | Not enough data | 9.8 (66 reviews) | 

---
## Pricing

### Knowlarity Cloud Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ZIWO

#### Entry-Level Pricing

Plan: Cloud Business Phone System

Price: Starting at $40.00 1 User Per Month

Description: Minimum of 3 users. 

Ideal for non-customer facing teams or receptionists 

Key Features:
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent

[Browse all 3 editions](https://www.g2.com/products/ziwo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Knowlarity Cloud Contact Center** | N/A | N/A |
| **ZIWO** | 9.5/10 | 66 |

#### Channels

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Voice** | Not enough data | 9.7 (62 reviews) | 
| **Social** | Not enough data | Feature Not Available | 
| **Web Chat** | Not enough data | Feature Not Available | 
| **Mobile SMS** | Not enough data | Feature Not Available | 
| **Email** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.1 (41 reviews) | 

#### Functions

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Session Routing** | Not enough data | 9.4 (59 reviews) | 
| **Session Queuing** | Not enough data | 9.4 (57 reviews) | 
| **Concurrent Calling** | Not enough data | 9.6 (59 reviews) | 
| **Speech Analytics** | Not enough data | 9.6 (56 reviews) | 
| **Auto Dialer** | Not enough data | 9.2 (56 reviews) | 
| **IVR** | Not enough data | 9.4 (56 reviews) | 
| **Inbound Screen Pop** | Not enough data | 9.4 (59 reviews) | 
| **Persistent Data** | Not enough data | 9.6 (58 reviews) | 

#### Agentic AI - Contact Center

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.6 (53 reviews) | 
| **Administrator Access** | Not enough data | 9.6 (55 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.8 (58 reviews) | 
| **Session Recording** | Not enough data | 9.5 (57 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.6 (55 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Knowlarity Cloud Contact Center** | N/A | N/A |
| **ZIWO** | N/A | N/A |

#### Platform

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Knowlarity Cloud Contact Center (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Knowlarity Cloud Contact Center | ZIWO | 
|---|---|---|
| **Small-Business** | 16.7% | 8.1% | 
| **Mid-Market** | 50.0% | 39.2% | 
| **Enterprise** | 33.3% | 52.7% | 

### By Industry

#### Knowlarity Cloud Contact Center

- **Education Management:** 25.0%
- **Telecommunications:** 8.3%
- **Real Estate:** 8.3%
- **Publishing:** 8.3%
- **Internet:** 8.3%
- **Insurance:** 8.3%
- **Higher Education:** 8.3%
- **Health, Wellness and Fitness:** 8.3%
- **Entertainment:** 8.3%
- **E-Learning:** 8.3%

#### ZIWO

- **Financial Services:** 47.3%
- **Consumer Services:** 18.9%
- **Real Estate:** 5.4%
- **Banking:** 2.7%
- **Business Supplies and Equipment:** 2.7%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Information Technology and Services:** 2.7%
- **Information Services:** 2.7%
- **Airlines/Aviation:** 1.4%
- **Other:** 10.8%

---
## Alternatives

### Alternatives to Knowlarity Cloud Contact Center

- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2530 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to ZIWO

- [Maqsam](https://www.g2.com/products/maqsam/reviews) — 4.7/5 stars (91 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2530 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (408 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (361 reviews)

---
## Top Discussions

### Knowlarity Cloud Contact Center

No discussions available for this product.

### ZIWO

- Title: [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to..."
- Title: [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the..."
- Title: [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/knowlarity-cloud-contact-center-vs-ziwo)