Compare Klara and Trillian 
At a Glance
Market Segments
Klara
Small-Business (76.0% of reviews)
Trillian
Small-Business (49.1% of reviews)
Entry-Level Pricing
Klara
No pricing availableTrillian
$3.33 1 User Per MonthFeatured Products
Sponsored
Eldermark
(2)
Patient Engagement
Visit Website
Sponsored
DoctorConnect.net
(10)
Patient Scheduling
Visit Website
Klara vs Trillian
- Users report that Trillian excels in its "Business Instant Messaging" capabilities, with a score of 9.3, while Klara's score of 8.3 indicates it may not be as robust in this area. Reviewers mention that Trillian's messaging features are intuitive and facilitate seamless communication.
- Reviewers mention that Klara shines in "User Authorization - HIPAA Compliant Messaging" with a perfect score of 10.0, compared to Trillian's 9.8. Users on G2 appreciate Klara's strong focus on compliance, which is crucial for healthcare settings.
- G2 users highlight that Trillian's "File Sharing" feature received a score of 8.3, which is lower than Klara's performance in "Patient Communications" at 9.3. Reviewers say that Klara's communication tools are particularly effective for patient engagement and feedback management.
- Users say that Trillian's "Ease of Admin" is rated at 9.5, which is higher than Klara's 9.2. Reviewers mention that Trillian's administrative features are user-friendly, making it easier for small businesses to manage their operations.
- Reviewers mention that Klara's "Patient Check-in" feature scores 9.7, outperforming Trillian in patient-centric functionalities. Users report that this feature significantly enhances the patient experience by streamlining the check-in process.
- Users on G2 report that Trillian's "Quality of Support" is rated at 8.8, while Klara's is slightly higher at 8.9. Reviewers say that both products offer solid support, but Klara's responsiveness is often highlighted as a strong point in user reviews.
Pricing
Entry-Level Pricing
Klara
No pricing availableTrillian
Individuals
$3.33
1 User Per Month
For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare.
- Free Windows, Mac, and Linux desktop clients
- Free iOS and Android mobile clients
- Optionally chat right in the web browser
Free Trial
Klara
No trial information availableTrillian
Free Trial is available
Ratings
Meets Requirements
9.2
80
9.3
105
Ease of Use
9.2
81
9.2
105
Ease of Setup
9.2
52
9.3
36
Ease of Admin
9.5
31
9.3
34
Quality of Support
8.9
74
8.8
75
Has the product been a good partner in doing business?
8.9
30
9.5
29
Product Direction (% positive)
9.0
78
6.6
100
Features by Category
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
8.1
6
Patient Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.2
34
Not enough data
9.2
44
Not enough data
8.0
31
Business Instant Messaging
Not enough data
8.4
16
Not enough data
8.8
11
Business Instant Messaging
Not enough data
9.3
37
Not enough data
9.4
35
Not enough data
7.8
19
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
52
9.8
8
9.4
52
9.8
8
Feature Not Available
Feature Not Available
9.2
51
9.5
7
9.5
52
9.6
8
9.3
49
9.8
7
9.3
49
9.8
7
9.2
52
9.6
8
Patient Convenience
9.3
24
Not enough data
9.1
23
Not enough data
9.7
22
Not enough data
9.7
22
Not enough data
9.7
22
Not enough data
Administration
9.4
22
Not enough data
9.3
23
Not enough data
8.6
22
Not enough data
8.6
22
Not enough data
8.7
21
Not enough data
9.0
21
Not enough data
Collaboration Tools
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
6
Software Type
Not enough data
8.3
7
Not enough data
9.0
7
Not enough data
8.3
7
Patient-Centered Functions
9.1
60
Not enough data
9.1
59
Not enough data
7.9
16
Not enough data
9.3
54
Not enough data
Feature Not Available
Not enough data
Operations
9.2
67
Not enough data
9.0
62
Not enough data
8.9
63
Not enough data
9.1
61
Not enough data
8.9
53
Not enough data
8.8
49
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Technology
9.6
21
Not enough data
9.7
19
Not enough data
9.0
19
Not enough data
Administration
8.9
19
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Compliance
9.6
21
Not enough data
9.7
19
Not enough data
Categories
Categories
Shared Categories
Klara and Trillian are categorized as HIPAA Compliant Messaging
Unique Categories
Trillian is categorized as Business Instant Messaging, Clinical Communication and Collaboration, and Video Conferencing
Reviews
Reviewers' Company Size
Klara
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trillian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
45.4%
Hospital & Health Care
34.0%
Health, Wellness and Fitness
6.2%
Mental Health Care
3.1%
Alternative Medicine
3.1%
Other
8.2%
Computer Software
10.6%
Information Technology and Services
8.8%
Hospital & Health Care
5.3%
Higher Education
5.3%
Mental Health Care
4.4%
Other
65.5%
Most Helpful Reviews
Klara
Most Helpful Favorable Review
ASHLEY W.
Verified User in Hospital & Health Care
A lot of patients prefer to text rather than phonecall. A lot more responses versues phone call responses.
Most Helpful Critical Review
Abeni M.
Verified User in Mental Health Care
That the clients had to download the app. My boss often complained about poor customer service dealing with Klara. I think if they had better customer service, we possibly would have stayed.
Trillian
Most Helpful Favorable Review
Jonathan D.
Verified User in Computer Software
I like how simple and easy-to-use their chat client is to use. It can integrate with many different services like MSN, Google Talk, Jabber (for corporate use), and many other integrated clients.
Most Helpful Critical Review
Daniel J.
Verified User in Computer & Network Security
While Trillian is a good service, it is not my favorite chat client. Personally I prefer using Digsby on my PC and iChat on my Mac. I feel like those programs are a little smoother. I don't like having to have a username for Trillian itself.
ASHLEY W.
Verified User in Hospital & Health Care
A lot of patients prefer to text rather than phonecall. A lot more responses versues phone call responses.
Jonathan D.
Verified User in Computer Software
I like how simple and easy-to-use their chat client is to use. It can integrate with many different services like MSN, Google Talk, Jabber (for corporate use), and many other integrated clients.
Abeni M.
Verified User in Mental Health Care
That the clients had to download the app. My boss often complained about poor customer service dealing with Klara. I think if they had better customer service, we possibly would have stayed.
Daniel J.
Verified User in Computer & Network Security
While Trillian is a good service, it is not my favorite chat client. Personally I prefer using Digsby on my PC and iChat on my Mac. I feel like those programs are a little smoother. I don't like having to have a username for Trillian itself.
Discussions
What does Klara do?
1 comment
AC
I used them for communicating with my patients and sending customizable intake forms (via jotforms). Evidently they also do much more. They are also wicked...Read more
How much does Klara cost?
1 comment
AC
Too much for a solo practice. There are less expensive options that do the same thing. Read more
What is Klara app?
1 comment
AC
An app to download onto your mobile device. It was difficult for my patients to consistently log into the app. Only about 70% of patients would read any...Read more
Trillian has no more discussions with answers
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