# Klara vs Luma Health Comparison

| | Klara | Luma Health | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 112 | 84 | 
| **Largest Market Segment** | Small-Business (75.7% of reviews) | Mid-Market (55.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Klara

Pros:
- Communication (24 reviews)
- Ease of Use (21 reviews)

Cons:
- Limited Features (6 reviews)
- Communication Issues (5 reviews)

### Luma Health

Pros:
- Communication (1 reviews)
- Customer Communication (1 reviews)


---
## Ratings Comparison
| Rating | Klara | Luma Health | 
|---|---|---|
  | **Meets Requirements** | 9.2 (85 reviews) | 9.5 (53 reviews) | 
  | **Ease of Use** | 9.2 (87 reviews) | 9.5 (53 reviews) | 
  | **Ease of Setup** | 9.3 (58 reviews) | 9.0 (34 reviews) | 
  | **Ease of Admin** | 9.5 (34 reviews) | 9.3 (34 reviews) | 
  | **Quality of Support** | 9.0 (79 reviews) | 9.5 (55 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (33 reviews) | 9.7 (35 reviews) | 
  | **Product Direction (% positive)** | 9.0 (83 reviews) | 10.0 (52 reviews) | 

---
## Pricing

### Klara

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Luma Health

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Klara** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Information Flow

| Feature | Klara | Luma Health | 
|---|---|---|
| **Patient Case Management** | Not enough data | Feature Not Available | 
| **Referrals Management** | Not enough data | Not enough data | 
| **Records Management** | Not enough data | Feature Not Available | 

#### Patient Experience

| Feature | Klara | Luma Health | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | Feature Not Available | 
| **Team Management** | Not enough data | Feature Not Available | 
| **Secure Communications** | Not enough data | Not enough data | 
| **Patient Experience Management** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 9.4/10 | 59 |
| **Luma Health** | 9.7/10 | 34 |

#### Platform

| Feature | Klara | Luma Health | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.4 (55 reviews) | 9.8 (29 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.5 (55 reviews) | 9.8 (29 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Feature Not Available | 9.7 (24 reviews) | 
| **Clinical Communication - HIPAA Compliance** | 9.3 (54 reviews) | 9.7 (26 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.5 (55 reviews) | 9.7 (29 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.4 (52 reviews) | 9.8 (26 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (52 reviews) | 9.4 (26 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.3 (55 reviews) | 9.9 (26 reviews) | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 9.2/10 | 25 |
| **Luma Health** | 9.4/10 | 17 |

#### Patient Convenience 

| Feature | Klara | Luma Health | 
|---|---|---|
| **Tablets and Kiosks** | 9.3 (25 reviews) | 9.4 (6 reviews) | 
| **Payment Collection** | 9.1 (24 reviews) | 9.2 (6 reviews) | 
| **Form Workflow** | 9.6 (23 reviews) | 9.5 (11 reviews) | 
| **Patient Check-in** | 9.6 (23 reviews) | 9.8 (9 reviews) | 
| **Mobile Patient Intake** | 9.7 (23 reviews) | 9.5 (11 reviews) | 

#### Administration 

| Feature | Klara | Luma Health | 
|---|---|---|
| **Patient Data Transfer** | 9.3 (23 reviews) | 9.4 (12 reviews) | 
| **HIPAA Compliance** | 9.4 (24 reviews) | 9.8 (14 reviews) | 
| **Insurance Credentialing** | 8.6 (23 reviews) | 9.2 (6 reviews) | 
| **ID Verification** | 8.6 (23 reviews) | 8.9 (6 reviews) | 
| **Appointment Scheduler Integration** | 8.7 (22 reviews) | 9.0 (12 reviews) | 
| **E-Signature** | 9.0 (22 reviews) | 9.5 (7 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 8.9/10 | 75 |
| **Luma Health** | 9.4/10 | 37 |

#### Patient-Centered Functions

| Feature | Klara | Luma Health | 
|---|---|---|
| **Online Presence Management** | 9.1 (63 reviews) | 9.3 (18 reviews) ✓ Verified | 
| **Patient Feedback Management** | 9.1 (62 reviews) | 9.3 (22 reviews) ✓ Verified | 
| **Patient Portal** | 8.1 (19 reviews) | 9.6 (13 reviews) ✓ Verified | 
| **Patient Communications** | 9.3 (58 reviews) | 9.8 (19 reviews) ✓ Verified | 

#### Operations

| Feature | Klara | Luma Health | 
|---|---|---|
| **Workflow Management** | 9.2 (70 reviews) | 9.3 (30 reviews) ✓ Verified | 
| **Interoperability** | 9.0 (65 reviews) | 9.4 (27 reviews) ✓ Verified | 
| **Digital Intake Forms** | 8.9 (66 reviews) | 9.0 (12 reviews) ✓ Verified | 
| **Engagement Measuring** | 9.2 (64 reviews) | 9.6 (21 reviews) ✓ Verified | 
| **Patient Satisfaction Management** | 9.0 (56 reviews) | 9.5 (17 reviews) ✓ Verified | 
| **EHR Integration** | 8.9 (52 reviews) | 9.3 (14 reviews) ✓ Verified | 

#### Generative AI

| Feature | Klara | Luma Health | 
|---|---|---|
| **AI Text Summarization** | 8.6 (16 reviews) | Not enough data | 

### Medical Practice Management

| Product | Score | Reviews |
|---|---|---|
| **Klara** | N/A | N/A |
| **Luma Health** | 9.1/10 | 18 |

#### Operations Management

| Feature | Klara | Luma Health | 
|---|---|---|
| **Administrative Processes** | Not enough data | 9.3 (12 reviews) | 
| **Back Office Processes** | Not enough data | 9.1 (13 reviews) | 
| **Workflow Coordination** | Not enough data | 9.2 (14 reviews) | 
| **Practice Specialty Support** | Not enough data | 9.0 (14 reviews) | 

#### Added Efficiencies

| Feature | Klara | Luma Health | 
|---|---|---|
| **Integration with EHRs** | Not enough data | 9.4 (12 reviews) | 
| **Compliance** | Not enough data | 9.4 (13 reviews) | 
| **Integration with Billing Software** | Not enough data | 8.6 (7 reviews) | 
| **Patient Information Management** | Not enough data | 9.1 (13 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 9.4/10 | 22 |
| **Luma Health** | N/A | N/A |

#### Technology

| Feature | Klara | Luma Health | 
|---|---|---|
| **Telecommunications** | 9.5 (22 reviews) | Not enough data | 
| **Low Bandwidth Support** | 9.8 (20 reviews) | Not enough data | 
| **EHR Integration** | 8.9 (20 reviews) | Not enough data | 

#### Administration

| Feature | Klara | Luma Health | 
|---|---|---|
| **Practice Branding** | 8.9 (20 reviews) | Not enough data | 
| **Practice Specific** | Feature Not Available | Not enough data | 
| **Charting And Documentation** | Feature Not Available | Not enough data | 

#### Compliance

| Feature | Klara | Luma Health | 
|---|---|---|
| **HIPAA Compliance** | 9.6 (22 reviews) | Not enough data | 
| **State Regulation Compliance** | 9.7 (19 reviews) | Not enough data | 

### AI Patient Engagement & Operations

| Product | Score | Reviews |
|---|---|---|
| **Klara** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Patient Communication & Engagement

| Feature | Klara | Luma Health | 
|---|---|---|
| **Personalized Patient Outreach** | Not enough data | Not enough data | 
| **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | 
| **Two-Way Patient Messaging** | Not enough data | Not enough data | 
| **AI-Powered Appointment Reminders** | Not enough data | Not enough data | 

#### Scheduling & Access Optimization

| Feature | Klara | Luma Health | 
|---|---|---|
| **Self-Service Appointment Scheduling** | Not enough data | Not enough data | 
| **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | 
| **AI-Based Scheduling Optimization** | Not enough data | Not enough data | 
| **Waitlist & Cancellation Management** | Not enough data | Not enough data | 

#### Care Coordination & Automation

| Feature | Klara | Luma Health | 
|---|---|---|
| **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | 
| **Automated Care Pathway Guidance** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 

#### Operational Intelligence & Integration

| Feature | Klara | Luma Health | 
|---|---|---|
| **Predictive No-Show Analytics** | Not enough data | Not enough data | 
| **EHR & Practice Management Integration** | Not enough data | Not enough data | 
| **Operational Performance Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling)

**Unique to Klara (1):** [Telemedicine Software](https://www.g2.com/categories/telemedicine)

**Unique to Luma Health (3):** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Klara | Luma Health | 
|---|---|---|
| **Small-Business** | 75.7% | 39.5% | 
| **Mid-Market** | 20.4% | 55.6% | 
| **Enterprise** | 3.9% | 4.9% | 

### By Industry

#### Klara

- **Medical Practice:** 43.7%
- **Hospital & Health Care:** 35.0%
- **Health, Wellness and Fitness:** 7.8%
- **Mental Health Care:** 2.9%
- **Alternative Medicine:** 2.9%
- **Plastics:** 1.9%
- **Media Production:** 1.0%
- **Insurance:** 1.0%
- **Human Resources:** 1.0%
- **Cosmetics:** 1.0%
- **Other:** 1.9%

#### Luma Health

- **Medical Practice:** 43.2%
- **Hospital & Health Care:** 34.6%
- **Health, Wellness and Fitness:** 14.8%
- **Pharmaceuticals:** 1.2%
- **Mental Health Care:** 1.2%
- **Medical Devices:** 1.2%
- **Information Technology and Services:** 1.2%
- **Consumer Services:** 1.2%
- **Alternative Dispute Resolution:** 1.2%

---
## Alternatives

### Alternatives to Klara

- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (88 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (336 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (552 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

### Alternatives to Luma Health

- [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (88 reviews)
- [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews)
- [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (935 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews)
- [Relatient](https://www.g2.com/products/relatient/reviews) — 4.8/5 stars (27 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (336 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (552 reviews)

---
## Top Discussions

### Klara

- Title: [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) — 1 comment
  > **Top comment:** "I used them for communicating with my patients and sending customizable intake forms (via jotforms).  Evidently they also do much more.  They are also wicked..."
- Title: [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) — 1 comment *(includes official response)*
  > **Top comment:** "Comment deleted by user."
- Title: [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) — 1 comment
  > **Top comment:** "Too much for a solo practice.  There are less expensive options that do the same thing. "

### Luma Health

- Title: [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) — 1 comment
  > **Top comment:** "Hello! Taking care of your health especially your mental health is very important and you can check it out at..."
- Title: [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) — 1 comment
  > **Top comment:** "To communicate with patients via text"
- Title: [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! 100% of Luma Health's communications is HIPAA-compliant. The safety and privacy of patients and organizations alike is our top priority.  "
- Title: [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by..."
- Title: [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently support 70+ EHR/PMs and we are continuously adding more. 

Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/klara-vs-luma-health)